If one can't keep up with selling and fixing tractors, busy season or not, then they should probably do something else. Expand or collapse. Only dealer in area; get a different brand. Accepting poorly laid out sales team effort begets more of the same again and again.
Service delivers a no grease loader, missing zerk or not, the rest of the loader couldn't have been greased, the customer notified of the missing part, etc., come on?! How many excuses does one need to put up with? Complainer- more like guy who wants his new tractor delivered. One has NOTHING to do with the other IMO.
There are plenty of brands, and plenty of customer $ to be spent. If one can't get good service at the point of purchase, one should look elsewhere.
Vote with one's wallet; I'm certain after the 'sale' the service will absolutely suck, especially when busy harvester season rolls around and one's inexpensive CUT or SCUT is parked in the back 40 waiting on a schedule slot for service, or maybe grease.....
And serial numbers and financing, poor excuse too. How about stocking some simple attachments? BB, brush hog, etc. Seems Messick's can do, so why do others always have some excuse? I suspect because they are disorganized, don't make enough, or any effort to run their business successfully, and it shows when someone, the OP, gets the short end of the stick. The more customers who walk away will have written the 'writing on the wall'; the business is lying down on the job.
Toyota is like Kbota in the auto business. When I go to trade my lease in, if my dealer doesn't have my model and color in stock they go get it elsewhere and deliver it to me within two days. They send someone to pick it up and swap out something the other dealer wants. Missing tailpipe chrome extension, they write it into the order and install the part at my convenience, no charge. I want mats, same thing, they take care of it no matter what. I currently have 4 Toyotas. The dealer principal, ( owner) knows me and always greets me by name, never fails to make whatever deal works for me, work for them too. This isn't rocket science; it IS business that reaps them millions of $ /year by being contentious, returning phone calls, emails, and texts in a timely and professional fashion.
Done everyday all across the country. I personally refuse to settle for less. Why should I or anyone else settle for less? If I'm offered less, I'm gone. Business professionals know this, and respect it. Those who don't WILL fail at being in business.
More tractor dealers, regardless of brand, will learn this the hard way, sooner than later, unfortunately.:confused3:
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