Workmaster 50 hydraulic problem, Am i getting the ?????

[nwut05]

MORRISONSTEEL, Just to say thanks for understanding, I to have seen a lot of unnecessary carnage because of time and convenience and patients being short with things. I go to work every day dealing with these situations over and over and have many hour of training to deal with these types of situations. I farm because i want to, deal with injury every working day for 25 + years now because it actually pays my bills....

and for broke new tractors ...lol


Good Luck out there...

 

[LD1]

UPDATE spoke with dealer today. he not to warm on the idea of just trading for another 50. and wants to bring the tractor back in the shop to assess the situation and look at what has been done with his mechanics.

How many times does he need to have the tractor at the shop?

Why would he (or you) think the outcome is gonna be any different than the last half dozen times their mechanics worked on it?

 

[nwut05]

Good Question LD1, I do not think the outcome will be any different , However per new holland and the dealer, the tractor has to return to the shop for them to assess what the new problem is, what has been done about it and the old problem then possibly fix the problem. I did express my opinion to the new holland customer service guy on the phone and the issues i felt were causing the new problems ( i.e. Playing with the tractor instead of fixing the tractor) as the service manager put it. The dealer even though not happy with me asking to just trade him for a new 50 , stated he would be willing to file the correct paperwork to get new holland to consider replacing the unit......but he said it would be a fight and the first thing he had to do was get the tractor back to the shop.....

The customer service guy said basically the same thing...in order for our technicians in the field to correctly diagnose the problems and fix them the tractor had to be at a certified new holland dealership....I asked him if they were going to send a factory technician or someone out that had been trained to look at my tractor and he said NO we work with the dealers and their service technicians to assess and diagnose the problems...if they need assistance we provide them suggestions through he dealer network.....then i told him to look at the notes on his computer and we have been down that road already......

 

[LD1]

IMO, this isnt a new problem. Guess thats where my opinion differs from the dealer and customer service rep.

At some point in time I'd be wanting a little compensation (or at least a loaner tractor) for all the trouble and lack of use out of your machine over the last few months.

 

[nwut05]

Well Tractor gone to dealer again:irked:

 

[LD1]

You have far more patience than I do

 

[bspeedy]

OK - since you won't be tractoring for a while...

It's time to make sure you have your documentation straight.

Cancelled checks.
Purchase agreements
Service records
Phone records - who, when, subject of call, promises made, actual results
Dates in shop
Hours run between shop visits
All other records of communication
Any other pertinent info

Put all this cool documentation together to get ready for the BBB arbitration or small claims suit. Hopefully neither of these things happen, but it sure looks like it's heading that direction. Might as well be prepared with documentation on your end because NH and the dealer will have none of it.

Then, google a handy little term "Demand Letter". A well-written Demand Letter sent by certified mail can take this from 'polite what-if conversation' to 'hey boss, check this out - this guy's pi$$ed'. Include all the information you just put together with the letter and send a copy to the NH Regional Manager and the owner of the dealership. It's time to start getting what you paid for.

It amazes me that vehicle and tractor dealers aren't willing to do a trade when these things happen with new machines. I'd think it would be in their best interests in the long run. Turn the angry customer into a happy customer. Fix the tractor without the pressure of getting it back to an already-ticked-off customer. Sure, the original machine will have a few hours on it, but that's the cost of doing business. Maybe no profit left after the fixes, but that's the way it goes. Instead, they end up with bad publicity and maybe facing civil suits or BBB arbitration which certainly publicizes the problem and costs time and money.

Good luck with whatever you choose to do. You can still get what you want by being polite and professional.

Real quick - I did what I suggest above with a VW automobile I bought new in 2000. Total POS. At the BBB arbitration hearing, I presented all my written and physical evidence right down to a sample of the leaking clutch fluid from the floor of my garage. The VW Regional Rep was speechless. When the arbiter left the room, he asked me what he could do. I told him - you had your chance to be nice - now we're going to see what the arbiter decides. The Regional Rep offered me a new car to drive until the decision was made. No thanks - I'd rather ride my bike than drive one of your cars. :laughing:

VW bought that car back from me. Very satisfying to finally get it resolved. Still didn't 'win' as it cost me some money in the long run, but I was pleased to be done with that brand and their dealership.

 

[nwut05]

Thakk's bspeedy, I have quite a bit of documentation on my end, (9 pages to be exact) like to add also i have a few friends that use esq. at end of their names that have become very interested in my situation lately...... will keep you updated

 

[nwut05]

Well the dealer called me today. and service manager thinks he has it fixed.....again..... but they needed to order some o rings and they won't be in until later in the week to get the leak under control. I asked him, then it ain't fixed yet is it!:mur:.....he said no...guess not.. and i said the next time you call me all i want to hear is we got it fixed. and we done the first 50 hr service to boot for you..... All he said was yes sir but that may be next week with the holiday and all.....My reply was that's fine as long as it is fixed for sure but, let's not drag this thing out any longer than we have too. All he said was i will call you when it is fixed and you can come test it again. We shall see.....

 

[LD1]

Well the dealer called me today. and service manager thinks he has it fixed.....again..... but they needed to order some o rings and they won't be in until later in the week to get the leak under control. I asked him, then it ain't fixed yet is it!:mur:.....he said no...guess not.. and i said the next time you call me all i want to hear is we got it fixed. and we done the first 50 hr service to boot for you..... All he said was yes sir but that may be next week with the holiday and all.....My reply was that's fine as long as it is fixed for sure but, let's not drag this thing out any longer than we have too. All he said was i will call you when it is fixed and you can come test it again. We shall see.....

Boy oh boy this just keeps dragging on.

Why in the world would they order o-rings and wait a few days to get them? Knowing that you have been without tractor for awhile. I would think they would want to get your tractor back to you ASAP. Go to a local parts store. Dont know what its like in your area of VA....But in the rural part of ohio that I live in......Within a 30-45 minute drive I can think of about a dozen places that I could get any size o-ring I wanted.