I've stopped at a particular Mcd's every morning for the past 5+years, coffee and a blueberry muffin. (It's been bought out a few months back by a different group.) Got the usual one morning, drinking my coffee at work and went to eat the muffin and it was like a brick. Figure ok, s**t happens, next morning got the same, went to eat it, again, hard as a rock. Next morning got to the drivethru,
'Coffee and a bb muffin please, don't charge me for the muffin as yesterdays was inedible"
Got to the window and he tried to charge me for the muffin:,
"You no want muffin?"
"Yes but you're not going to charge me for it as the last two were like bricks...I have it here (which I did actually)"
"you have receipt?" Who the he77 keeps a receipt for a coffee and muffin?
"nope but I do have the muffin".........silence
"You have to pay"
"i will....for the coffee"
"Give me muffin" which I did and he grabbed it out of my hand, looked at it and threw it in the garbage. He mumbled something to the young girl and she gave him a warm muffin out of the oven which he proceeded to pass to me. I took it, my coffee and put it in my cupholder, turned back to the window and proceeded to tear him a new one.
" Your customer service sucks as does your attitude and it will be the last time I darken your door," (drive thru really LOL)
Yup it was only 99 cents but as a couple have stated, it was the principle............Mike