Update: Contacted my dealer today and changed my order to the Rhino 350 series 6'. No issues as the dealer has several of each on the lot. It will be delivered when the tractor comes next week.
Secondly:
Will not name names, but let me "comment" on the other dealer I dealt with. I will not mention the name.
What I did:
- Called them a few weeks ago when I was just starting out. Spoke to the sales manager on the phone who could not find my name in their computer despite me buying a tractor there in 2004. No biggie. I asked if they had a
B3200 or B3300SU that I could see, touch and drive. Was told yes. I told him I'd be down at lunch. They are 10 miles from my office.
- Drove over to the location where they used to be. Where I had purchased my tractor and parts before. They were no longer there. The salesman didn't tell me they had moved. I had to call back and ask where they WERE located. About 3 miles away. No biggie.
- Arrived and learned that they are just moving into a new building and all of the tractors are kept in a leased lot 2-3 miles away. We drive over there. They don't have any assembled
B3200's or
B3300's. We look at some in crates with no wheels.
- Salesman talks about anything other than tractors 75% of the time. I keep steering the conversation back to tractors, features, prices, etc.... I eventually drive him back to the new office where he was and he jots down a price of a B3300SU on a piece of paper and hands it to me. I ask him if he can call me when they get a
B3200 or B3300SU assembled and I'll come down. He tells me it's better if I call him. He doesn't take my phone number and I know he doesn't know my full name. So as far as I can tell he has no way to contact me to follow up on me as a lead. He did know his product and was the salesman I had in 2004.
My new dealer:
- I called on the phone and asked for sales. Got my salesman. Told him what I was interested in. He told me they had at least one of each, and a
B2320, and all of the BX's on the lot. And most of the L's. Come on down he said anytime 7-7- and he would be there. They are 50 miles from my home/office.
- I drove down the next day and spent 3 hours there. Before I left, and before I had even gotten a price from them I knew this was the place. It sold multi-line NH, Case, Kubota, etc.. and had lots of stuff. It was located in a farming area. He answered every single question correctly and if he didn't know something he looked it up. He acted like a salesman. He even bought me a diet coke when we sat down to talk numbers. Just like a salesman does when he's working a lead.
- He got my name, phone number and we agreed to work forward on the deal by email at first. Which worked just fine as I have a busy work life as he did.
Summary:
Guess who got my business? Guess who I'll recommend my other yuppie tractor-wanting friends to? You got it.
Tom