What is Everything Attachments thinking?

[Pixguy]

I think a couple of folks here worked on the assembly line who made my Jeep 20 years ago. :shocked:

Never again.

 

[CBW1999]

Where are you EverythingAttachments. Anytime somebody asks about implements you are usually the first responder. I am also looking for a box blade after first of year and am all set to buy from you. I love the videos and Peanut is a hoot. Issue sounds minor, that doesn't bother me. And an unhappy customer is noisy. What concerns me most is why haven't you posted. In the name of Peanut, answer up.....

To all those asking why EA has not respond here, remember today is not a business day. Let them have the weekend off. If nothing Monday have at 'em.

40 posts in 12 hours essentially bashing EA for not responding- let's slow down a little bit.

I would offer a couple of insights:

The OP has a legitimate concern to be addressed however, the "replies" from EA are paraphrased. Unless I see an e-mail directly, I tend not to give 100% credibility to what is being stated third hand. Most every post is based on this unclear information

I appreciate photos depicting the problem but, can anyone truley inspect and come to an educated conclusion without seeing it in person?

The OP is sharing his frustration which I understand. The majority of responses are negative towards EA and not offerring anything to the OP about either fixing the problem or offerring advice on how to communicate the issue to EA.

AND- members wonder why the moderators do what they do.

On the same token, EA should- when they come up to speed- also evaluate their communication via e-mail. I have experienced many times over the years poorly worded messages sent to me that don't really convey what the sender was thinking. Not everyone is great at communication, written or verbal. We all have our moments.

 

[joshuabardwell]

Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..

As post #14 pointed out, the pin binds when it's inserted, and requires a bunch of washers to shim it up. It's a small thing, but it would bug me too. Still, this isn't some home-built piece-of-junk blade, right? It's not too much to ask to have everything on a professionally built implement square and true, is it? Just on principle! I know that Ted takes a lot of pride in the quality of EA's implements. I can't imagine him seeing this and saying, "Ah. Good enough. Let it go." This is clearly something that slipped through QA.

But c'mon EA, you sold it, you refund the repair money, cheerfully and promptly, get your money back from the mfg.,

Not sure what you mean here. I believe that EA is the manufacturer.

It should be a relatively easy job to cut the ear off and re-weld it. Still, it would bug the heck out of me to have to do it to a brand new blade, and I certainly would want the manufacturer to cover the expense.

 

[DK35vince]

But why should a buyer of a new product have to shim it up with endless washers? The OP will be looking at those washers for a long time.

I have no idea why the washers/shims are there in the Original posters pictures. It must be his personal preferance.
They certainly don't need to be there

 

[RAYJAY]

glad i read this post before i bought from them...... getting ready to pull the pin on a rear finish mower and grader blade, the way it sounds looks like I will be buying from a different source, if this is the response from them on a box blade then how will they handle a mower deck ????????

 

[daugen]

Not sure what you mean here. I believe that EA is the manufacturer.
They could certainly be, sorry, did not mean to insinuate otherwise, but they also resell, as they did
for what I bought. If their "own guy" fab'd this, then there's no question where to ask. And see what spec that employee is
operating under. And why the right spec wasn't followed here. I got the impression, and I hope not incorrectly, that the OP was told
it was operator error, not mfg. error. If the device is/was brand new, how could that be? I must be missing something. Was it bent in shipping?

Fun to speculate, but not fun to bash. And I don't see that going on here; discussion and concern is not automatically bashing. Trying someone or some business in the court
of public opinion without due process is understandably a bad idea. Let's be pleasant on Sunday...it's a day of rest but not for us for sure.

 

[JD 4520]

Another interesting matter related is that the TBN member from EA is always taking the opportunity to post a comment in threads to advertise their products but aren't willing to step in and deal with issues when they come up.

Your problem is clearly a defect and not user error or misuse and we should continue to pressure them for service or else...

 

[MossRoad]

A post made at one o'clock on a Sunday morning that has already brought out the pitchforks and torches asking why they aren't responding before church lets out...

This is why customer/dealer disagreements are generally removed. They are one-sided. They also expose the original poster to legal issues. It is a matter to be settled between the two parties.

 

[Muhammad]

I've brought this thread back to give EA a chance to reply publicly. Sorry for the delay on this matter. I've been catching up on a lot of things the past few days after some travel and being sick. :thumbdown:

 

[JT31]

That's good to know. I am in the market for a rototiller and a cultivator. I was also considering buying from EA.

 

[LD1]

That's good to know. I am in the market for a rototiller and a cultivator. I was also considering buying from EA.

Before you or any of the other people in this thread who said they were "on the fence" make any rash decisions, you need to read this thead http://www.tractorbynet.com/forums/...achments-weekend-customer-service-thread.html

 

[JoeBuyer]

I am a big fan of EA

 

[LD1]

I am a big fan of EA

ME too:thumbsup:

I am not a customer, so cannot comment on any of that. But seeing the videos, and seeing what they do for us here on TBN, if I ever decide to buy a new implement, it would certainly be from them. I just have too much fun buying old equipment for 1/20th the cost and fixing it back up

 

[murphy1244]

A whole lotta nuttin.

 

[rider0]

Here's what I said on the other thread:

I finally tracked down Ted over at Everything Attachments (he's a busy guy, keeping production going on EE's ever expanding line of attachments) and talked to him for a bit.

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.

Ted also let me know that if I felt I had a functional problem with the implement, he'd have it shipped back to EE and he would ship me out a replacement.

I think Ted's comments went a long way towards establishing EE's commitment to quality and post-sale customer support.

 

[mjncad]

It does bind a bit as you are getting at. The cat1 lower link pin is 7/8". The implement hole is drilled 0.050" overbore, but the wall thickness of the ear is a hefty 3/8" so it takes a bit of persuasion to get the pin installed. Yes, it can be frustrating when it is cold and windy out. :laughing:

The ears are about 7.5% narrower on that side which is right at the limit of being able to install the pin without enlarging the mounting holes in the implement, whereas the good side slips right in. It does require me to use a stack of washers instead of a 7/8" x 1/2" shaft collar to space the stock 2" bushing on my 3PH to the width of the mount point. It looks rather stupid.

Could you just bore out the hole a tad bigger (e.g. 1/64" - 1/16") on the misplaced ear to get the pin to slide in and out easier? Since the ear is hefty to begin with, a small amount of metal removed won't hurt it. I know this is a compromise; but it seems to be an easy fix instead of cutting, bending, and re-welding.

I know I would be disappointed if I received an implement that cost a pretty penny that had a defect that might affect operation, or at the very least make hooking up and detatching the implement harder than it should be.

I was told by the Moderator that business disputes were not to be discussed online here, particularly those with advertisers. That does put a serious crimp on discussion which I don't think any of us are particularly comfortable with. Drew

I've gotten a couple of notices from the Moderators for criticizing their policies in the past. Although it is their forum and we're all guests; I do think they should be more tolerant of certain discussions such as this one.

For what it's worth, I was nominated in EA's kit prototype contest; but didn't get enough votes to be a finalist. Had I made it to the finals, I doubt I would have been selected by EA since I'm well outside their 1,000 mile free shipping radius; plus my comment earlier on in this thread about EA goofing on the welding of the ear on the OP's implement probably would have knocked a couple of "Brownie points" off my chances of winning. Everybody makes mistakes from time to time, and it's obvious from the OP's pictures that EA's fabricator forgot to put in the proper spacer block to keep the heat of welding from pulling the ear out of alignment. EA should admit the goof, and offer some sort of compensation to the OP.

 

[RedJed38]

I'm new to this site and was considering EA... I'm waiting to see a response, for sure!

Rex

 

[4shorts]

For what it's worth, I was nominated in EA's kit prototype contest; but didn't get enough votes to be a finalist. Had I made it to the finals, I doubt I would have been selected by EA since I'm well outside their 1,000 mile free shipping radius; plus my comment earlier on in this thread about EA goofing on the welding of the ear on the OP's implement probably would have knocked a couple of "Brownie points" off my chances of winning. Everybody makes mistakes from time to time, and it's obvious from the OP's pictures that EA's fabricator forgot to put in the proper spacer block to keep the heat of welding from pulling the ear out of alignment. EA should admit the goof, and offer some sort of compensation to the OP.

Ah votes had nothing to do with it sir. I was one of the finalists but I'm in Canada and knew they'd NEVER send a kit this far plus the fact as a Canadian I think they'd never want me building a "Made In The USA" kit for a contest. Wonder how close geographically the winner was to EA? I'm betting that was the determining factor so don't feel bad. No sour grapes on anyones part, just fact. :thumbsup:

Anyway as far as the Orginal Poster concerns go. I have to say that I do a fair bit of fabrication and welding and believe that if something is worth doing its worth doing well and that implement isn't done well. It shouldn't have ever left the welding shop like that.

EA SHOULD do the right thing by making this easy for the purchaser and just resend another unit to the customer and concentrate on their quality control more plus listen to their customer feedback.
I'd be very disappointed if I received a unit like this unit.

 

[SSdoxie]

Not the best timing to reopen this thread. It was originally started on a weekend, then got out of hand "bashing" EA for not responding. They are closed on weekends to spend time with family. This weekend they are not only clsoed for normal weekend but will be closed Monday & Tuesday to give emplyees time to spend Christmas with family, travel as needed. Do Not expect any response from EA until sometime on Wednesday.
EA did respond to this thread by starting a new thread, that LD1 has posted a link to, as this one was already closed down by that time. I have never bought anything from them, usually buy used or stop at local dealer, but if I did order online this company would be at the top of my list of choices.

 

[joshuabardwell]

I'm new to this site and was considering EA... I'm waiting to see a response, for sure!

EA's response in another thread has been linked to here. I appreciate Muhammad reopening the thread, presumably in response to member comments, but given that the issue appears to have been resolved, it seems a day late and a dollar short. Also, given this is a holiday weekend, the timing is unfortunate at best.

EA SHOULD do the right thing by making this easy for the purchaser and just resend another unit to the customer and concentrate on their quality control more plus listen to their customer feedback.

Please read the message up thread. They offered to replace the unit no cost.