Mahindra: Nothing but problems

/ Mahindra: Nothing but problems #121  
The local Mahindra Rep told my dealer that they would not honor the warranty repair if the hoses did not come from Mahindra.

Wow! If Mahindra is to have anything to live down it's policies such as this. That they won't rely on their own dealers for something they're bound to get right is absurd, and IMO could be likened to blackmail. :thumbsdown:

Is hose quality so much better coming from India vs from someone you'd trust to do warranty work? :irked: ok, rant 'off'.
 
/ Mahindra: Nothing but problems #122  
I don't know the dealer, nor do I know if there is another side of the story. But on the face of it, this looks like dmize is being pretty straightforward and I take it at that.

We have been a dealer for Mahindra for over 10 years and we are quite sure Mahindra will back us if we make a common sense fix for a problem, even if it is replacing hoses with non-OEM hoses. They may not give us approval ahead of time for a non-OEM fix, but I've never had them deny a common sense fix when it was done for customer satisfaction and really made sense. Sometimes you have to ask for forgiveness instead of permission. In either event, I always figure the customer is my customer first, not Mahindra's customer. So we solve problems, and if there is a warranty repayment issue to deal with later it is between us and Mahindra and the customer is not even aware.

Mahindra is closed today, but will be open Monday.
 
/ Mahindra: Nothing but problems #123  
I too had some problems on my 7520 getting all the delivery glitches ironed out. Finally everything but some things took a long while and a lot of attention. One thing I had to fix myself to avoid turning the tractor over to the dealer. The tractor has been reliable since.
larry
 
/ Mahindra: Nothing but problems #124  
It is hard to believe this is still going on. I would not have the patience
 
/ Mahindra: Nothing but problems #125  
Ow! Sorry, didn't mean to sound harsh, maybe going off on principle a bit. :eek:

Dave, no doubts about our OP. I'm sure guys like you are going to bat for us behind the scenes a lot more than we realize. You're the ones we recommend and go back to. Fingers crossed that the OP's guy will also do what's best, and SAP. Seasons go by pretty quickly when getting seat time (work done!) isn't easy just any day of the week, as with many of us.

dmize, I'm really puillin' for ya, and I admire you're patience. tog
 
/ Mahindra: Nothing but problems #126  
By law in my State your warranty is automatically extended for the number of days out of service... so if the tractor is in the shop for 6 weeks for a warranty repair... the warranty is extended 6 weeks.

Also, any product can be deemed a lemon when 3 unsuccessful repair attempts have been made under warranty... the threshold can be lower for safety items... in other words you do not have to experience brake failure 3 times for the buyback/replacement remedy to kick in.

If a buyback is ordered... the customer usage is deducted and the balance refunded... this can also include finance fees if through the Dealer and often, sales tax paid if the transaction is rescinded.

None of the above applies if the item is used for business as they apply to consumer and not business use.

Depending on use... a tractor could fall into either category.
 
/ Mahindra: Nothing but problems #127  
ultrarunner, does this apply to all products, or just the automotive world? Many states have lemon laws for cars/trucks, but many do not have the same thing for farm or construction equipment. Seriously goofy that this discussion is even taking place for some bad hoses.....
 
/ Mahindra: Nothing but problems #128  
By law in my State your warranty is automatically extended for the number of days out of service... so if the tractor is in the shop for 6 weeks for a warranty repair... the warranty is extended 6 weeks.

Also, any product can be deemed a lemon when 3 unsuccessful repair attempts have been made under warranty... the threshold can be lower for safety items... in other words you do not have to experience brake failure 3 times for the buyback/replacement remedy to kick in.

If a buyback is ordered... the customer usage is deducted and the balance refunded... this can also include finance fees if through the Dealer and often, sales tax paid if the transaction is rescinded.

None of the above applies if the item is used for business as they apply to consumer and not business use.

Depending on use... a tractor could fall into either category.
Pretty similar consumer law exists here, for non-commercial users. There are remedies available to commercial users also but under different law and it is not as open and easy for buyers nor onerous for sellers unless the product is seriously unsafe or unfit for the intended purpose.

I have an upwards of $20k and 1 year legal process to get through under such law to ensure the dealer who sold me the potentially lethal Mahindra I have put up with for too long, shows me, my life and my livelihood due respect. It's not so much about the money (although I've lost plenty already as a direct result of owning this tractor), I just hate seeing people getting away with such disrespect and I want a public court record/judgement for other people here or Australia looking to purchase Mahindra or anything from this dealer, to reference when they are making their buying decisions. If one person referencing it decides against buying from that dealer or any Mahindra that comes through the Aussie/NZ distributor, then it will be worth it for me to know they have avoided potential trouble of the likes I have experienced.

Suffice it to say that I will never purchase from this dealer, nor consider Mahindra again and neither will any farmer who knows me or knows or asks any of the local tractor mechanics around here.
 
/ Mahindra: Nothing but problems #129  
I have been a Califronia State Certified Arbitrator for over 20 years... the majority of my cases are automotive because they typically are high dollar purchases.

Tractors would also be a high dollar purchase and as long as the item is for personal, non-business use, it applies.

There are both Federal and State Statutes.

The California versions is the Song-Beverly Consumer Warranty Act and covers just about any "Consumer" purchase and is very specific as to when it does not apply... Buying something AS-IS is specifically mentioned as being excluded.

Basically any item offered with a warranty is covered.

Here is excerp...

"A buyer of this product in
California has the right to have this product serviced or repaired
during the warranty period. The warranty period will be extended for
the number of whole days that the product has been out of the buyer's
hands for warranty repairs. If a defect exists within the warranty
period, the warranty will not expire until the defect has been fixed.
The warranty period will also be extended if the warranty repairs
have not been performed due to delays caused by circumstances beyond
the control of the buyer, or if the warranty repairs did not remedy
the defect and the buyer notifies the manufacturer or seller of the
failure of the repairs within 60 days after they were completed. If,
after a reasonable number of attempts, the defect has not been fixed,
the buyer may return this product for a replacement or a refund
subject, in either case, to deduction of a reasonable charge for
usage. This time extension does not affect the protections or
remedies the buyer has under other laws."

Song Beverly - Dept of Consumer Affairs - Arbitration Certification Program (Lemon Law)

On the Federal Level it's Magnuson-Moss Warranty Act

Magnuson

Sorry for my short answer as I'm away from my computer.
 
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/ Mahindra: Nothing but problems #130  
ultrarunner, does this apply to all products, or just the automotive world? Many states have lemon laws for cars/trucks, but many do not have the same thing for farm or construction equipment. Seriously goofy that this discussion is even taking place for some bad hoses.....
I agree. Bad hoses and various small things are just opportunities to show the buyer respect by sorting them out ASAP, as we can all reasonably expect a good dealer would do. I don't think any reasonable buyer would grumble too much unless that goes horribly wrong or the problems are far more serious.

What really sucks is losing business and being painted as the aggressors or whingers especially on little problems that could have been sorted so easily and which weren't going to kill anything but time.
 
/ Mahindra: Nothing but problems #132  
The hoses on my Mahindra are Italian. Go figure.

Hah, never know where stuff is sourced from. (.. just crazy how much in ammo/reloading from market 'competitors'.)

I'd like to think Mahindra would recognize a serious issue and upgrade spec on hoses and any other obviously substandard, vendored components, uh like .. starting 'long ago'. Maybe not. :yuck: Meanwhile, KiwiBro, the OP, others are gettin' hammered, and if jerky dealers are also costing sales they might have more to look into.

IMO, owners shouldn't have to refine a major product to any extent to make it reliable and safe period, and if you're never fairly compensated (hardly likely) the foot-draggers owe you BIG for your troubles. (in a way, we're all waiting for some action! ...) :grumpy:
 
/ Mahindra: Nothing but problems
  • Thread Starter
#133  
First, Thank you all for your support and advice, your replies. Dave, I wrote Mahindra and told them you are an incredible asset to that company. THANK YOU for all the emails, posts, and assurances.

There were at least 7 hydraulic leaks and a few of other line re routing that had caused loader hoses to leak because of sloppy assembly.
Separately, The suction tube was leaking due to dry rotted rubber hoses, that I know of.
Another line from the hydro pedals to the transmission leaked cause it was kinked in half like you were trying to stop water on a garden hose.
Another problem it had is that the machine would "tick" forward when parked on an incline unless the bucket was down and digging in. After a couple of days the Backhoe would be on the ground presumably from a rear remote leak, but the causes could not be verified by myself.

That doesn't get into the electrical short, fuel line(s), and incidental/superficial issues like the hood support strut failure and the throttle control cable adjustment. It's getting hard to remember all the different problems there have been so many.

From the loader line schematic in my owners manual and the online parts diagrams, I could see how there could have been confusion getting some parts, but it has just taken too long. From what I gather, the dealer has to get approval for the warranty repair which may take a day or two, then they have to order the part, takes another 3-5 days, then they have to install it, then they discover another new puddle on the floor and the process starts over. I put together a list of the leaks I could find and flagged the hoses with orange surveyors flagging so they could get as many ordered in one shot as possible, but after it left my possession, I don't know if they found more than I listed. In this respect, I have some sympathy for the dealer who has to operate in such a cumbersome procedure on such poorly assembled equipment, and an apparently terrible parts availability and supply. I can't imagine the Mahindra customer service person's job in Texas. Certainly wouldn't be like the Maytag repair man.

I don't think it's fair to be without the tractor not to mention have it count against my warranty. Quite frankly, I would like to extend the everything warranty out to the full 5 years in order to keep and prove this tractor which is contrary to my lesson learned about buying something because it has a warranty. With all that said, I do think some sort of an equitable adjustment is in order. THis has taken an incredible amount of time away from my life to deal with this, not to mention ratchet up the stress level for something that was supposed to make my life easier and make chores more efficient. It has done quite the opposite and been an absolute headache taking time away from family, friends, and work.

Some of more reputable dealers here say the powertrain is solid on this machine with no know issues, but how could one experiencing a multitude of warranty issues feel comfortable with that assertion? What do you think the wait time would be if an engine or transmission component went out? What do you think my level of confidence is that if the hoses are dry rotted and sloppily assembled, or so cheaply designed to save a few cents on hard lines, that the hydrostatic transmission, engine, axle internals didn't get the same short cuts? Sure they look beefy and weighs a lot, but is a fat kid strong? Likewise, if an athlete has great statistics, but is always sitting on the bench because of some injury or suspension, how is he contributing to the team?

One of the reasons I went ahead with the purchase of the tractor was because of the warranty. A year later that seems like a foolish consideration to have merit in a final decision, though I am glad it has one and appreciate Mahindra standing behind it. One of my lessons learned in this experience is "don't buy something because of the warranty it comes with" (I think the late great Chris Farley said something like that in "Tommy Boy", only it was a little more colorful :). A warranty is hollow assurance of the quality of the tractor or whatever you are purchasing. Make sure the merits of the machine alone stand alone as being a superior product first, the warranty is just incidental to the purchase. The second lesson learned is do not assume that a NEW tractor has been manufactured with modern twenty first century quality assurance or in a modern facility.

Kiwi, Grind, spydr, others, thank you again.
 
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/ Mahindra: Nothing but problems #134  
Hah, never know where stuff is sourced from. (.. just crazy how much in ammo/reloading from market 'competitors'.)

I'd like to think Mahindra would recognize a serious issue and upgrade spec on hoses and any other obviously substandard, vendored components, uh like .. starting 'long ago'. Maybe not. :yuck: Meanwhile, KiwiBro, the OP, others are gettin' hammered, and if jerky dealers are also costing sales they might have more to look into.

IMO, owners shouldn't have to refine a major product to any extent to make it reliable and safe period, and if you're never fairly compensated (hardly likely) the foot-draggers owe you BIG for your troubles. (in a way, we're all waiting for some action! ...) :grumpy:
Darn right. The hoses on my 7520 are routed into the boom after the valve - all protected, a clean setup. They were Parker 3Kpsi. Mine failed with no outside damage. The inner liner failed with pinholes from pressure spikes inherent in loader use. I replaced them with hoses from Surplus Center rated 4800PSI. Problem solved. They should be equipped this way to start.
larry
 
/ Mahindra: Nothing but problems
  • Thread Starter
#136  
I had been in touch with customer service in TX initially, then they asked to work through the dealer. I have periodically called the CS rep in TX to get some response on the fuel line parts, but the dealer didn't start the hydraulic line repaitrs until after the fuel lines and electrical issues were repaired. Since Mahindra was not working Friday, I called again today and my asigned person was out of the office. I left a message for the next person in line, and I got a call from the Regional rep in the north east/mid Atlantic this afternoon. He is looking into the issues with the parts supply and why the dealer so long to fix it.

The parts story changed a little from my conversation with the dealer: Friday they were waiting on the part that should have been there that afternoon, today they were waiting for approval for the warranty part to be replaced so it could be ordered. This was for one of the dry rotted suction hoses. I need to confirm they are replacing both as only one was leaking, but both had signs of dry rot, no point in taking everything apart and only replacing one.
 
/ Mahindra: Nothing but problems #137  
dmize - I was thinking of going with a new Mahindra but definitely want to know which dealer in VA you are working with?
 
/ Mahindra: Nothing but problems #138  
Tell your dealer to make them for you. Mahindra will cover it under warranty. They have done it for us,
 
/ Mahindra: Nothing but problems
  • Thread Starter
#139  
Because of the way things have progressed with the dealer up north here, all I feel comfortable saying on the forum is who I'm not working with. I'm not working with Old Dominion Tractor, if I were in richmond, I would turn to them as Mark offered to help me out in the first few pages of the post, PM'd me, and spoke at length with me on the phone. There may be someone closer to you, but make sure they do a big volume and have a good service department.

Mark at Old Dominion Tractor went out of the way to offer their assistance with the warranty work on a machine they didn't sell me, that counts for a lot.
 
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/ Mahindra: Nothing but problems
  • Thread Starter
#140  
Tell your dealer to make them for you. Mahindra will cover it under warranty. They have done it for us,

I asked this again today and the rep said it would be better to get it from Mahindra because it would be the right length. Not sure if this applies to the suciton hose, looked like a sanitary coupler from HD would work. He may have taken into account the dealer capabilities after 2 months of BS.
 

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