First off, another server ran the food without the mayo, but the mayo can be brought out ***AHEAD OF TIME****. LOTS AND LOTS of servers have EARNED THEIR **OWN** TIP IN THIS LIFE WE HAVE BY BRINGING CONDIMENTS OUT AHEAD OF TIME AVOIDING THAT KIND OF SITUATION. It's called anticipating customer's needs.
Secondly, the OP didn't say in his original post if the 2nd time he was delivered food it was by another server or their server. If it was the original server that took the order, then he shouldn't have messed up again. If it was a different server, the mayo should have still been there.
Also, his wife seems a bit dumb. I mean a side of mayo *IS* ALWAYS NO MATTER WHAT THE SERVER'S FAULT they forgot it. THEY took the order, they KNOW about it. It doesn't take even 5 minutes to get a side of mayo even. If there is no new container of mayo to open, it should take around a minute or two at most. She seems to have zero common sense. Also, if you can *SEE* mayo on the sandwich WITHOUT touching the food, the person that ran the food was at fault ASSUMING the order was put in correctly to begin with. The server COULD have put the order in wrong to begin with. If the server put in the order correctly that took the order, then the other server that ran the food should have noticed the mayo since the OP said that's the first thing he saw. If you can *SEE* something WITHOUT touching food, HOW can you not fault either the original server that took the order and/or the server that ran the food? Either way, a *SERVICE* issue, NOT a kitchen issue. Both issues were not kitchen issues. If it's obvious to the eyes without touching food, then the server shouldn't have delivered it like that. You ask to see the ticket if you aren't given one if you are running another server's food.
WHY? The person at fault is the person at fault REGARDLESS of what kind of restaurant it is. I don't understand why you see ANY DIFFERENCE in one worker that is not working hard vs. another? That's just seems stupid to me.
I don't care if you are at Denny's or IHOP, you should get a server that is willing to WORK HARD for their tip REGARDLESS of how much the food is.
Not at IHOP, you get to refill your OWN coffee cup, so there's LESS service than most restaurants have for that.
NO, the manager cannot be there every second making sure the servers are doing what they are supposed to do, that's just impossible. Also, whatever happened to *SELF-RESPONSIBILITY* for your actions?
