7235 &7275 Motor breaking and excessive clutches

Durbob · Mar 26, 2005

( 2/9/05 you stated "I just got done rebuilding the injector pump and installed 2 injectors"

The engine damage occurred when you filled the #1 cylinder with fuel and then tried to crank the motor. How do we know this? The cylinder still had fuel in it when it was brought into the dealer.

How is this a factory defect or fault of the tractor? You performed the maintenance yourself.

I suggest you sell the unit and start over with something new.

But whatever you get, leave the maintenance up to authorized technicians.

)

Man oh man, i have heard of arrogance before, but you take the cake cub_tech. Is that how you treat somebody who has bought your product? You just blow them off and blame it on the consumer? You aren't even apologetic that the guy had problems. Note to self...never buy a Cub Cadet tractor and warn everybody else about them.

Dur

JerryG · Mar 26, 2005

The tractor is 8-9 years old. You can't expect the manufacture to still be making repairs for him.

ducati996 · Mar 26, 2005

Lets take the color out of the equation- I doubt any manufactuer will help this guy that much based on age and hours. Its unfortunate overall that these problems arose but after a period of time you and anybody else are one their own....regardless of mfg.
I would Fix it, sell it and move on....if it was me I would never expect the mfg to care too much -Green, orange, yellow, blue
dont matter..

Ducati

Durbob · Mar 26, 2005

I understand about its age and not being under warranty and all that. But the attitude that cub_tech has toward him to me is unacceptable. And at only 1000 hrs, that is not right and he knows it. I wonder how old the machine was when the problems started? And the fact that it was a known problem by Cub Cadet makes it where it is unexusable to talk to a customer that way. Worst case of customer service by a rep i have ever heard of. I'm sorry, but that is the way i feel about it. I'm sure there are good cub dealers and techs out there somewhere. And i know this isn't a reflection of Cub Cadets across the board.

EDIT- I did notice that he bought the tractor new and started having problems within the first two years. And at 1000 hrs he has had problems with 2 motors, not just one.

Dur

JerryG · Mar 26, 2005

I agree about the attitude. It is uncalled for and should never be directed at a customer.
There is usually a hour limit as well as a year limit for warranties. From the tone and information given, I am beginning to wonder if cub_tech wasn't involved in some of the exchange at the dealership.

cubhater · Mar 26, 2005

( 2/9/05 you stated "I just got done rebuilding the injector pump and installed 2 injectors"

The engine damage occurred when you filled the #1 cylinder with fuel and then tried to crank the motor. How do we know this? The cylinder still had fuel in it when it was brought into the dealer.

How is this a factory defect or fault of the tractor? You performed the maintenance yourself.

I suggest you sell the unit and start over with something new.

But whatever you get, leave the maintenance up to authorized technicians.

When I delivered the tractor to the dealership, they had to turn the motor over to lift the bucket on the fel. I feel pretty sure they turned the motor over a few times in the shop before they were sure it was the injector pump. Didn't they tell you they turned the motor over? And shouldn't there have been fuel in all 3 cylinders? I never performed maintenance on the tractor except for changing filters. As I told you the authorized cub dealer had the injector pump rebuilt and installed it. I complained about the tractor right after the 1st motor was replaced and cubs answer was warranty has expired.

cubhater · Mar 27, 2005

Mr Cub tech You also said on the cub cadet discussion thread and I quote except for dealers name. " The information from dealer indicated that you had service performed by a different dealer. The engine maintenance performed was incorrect. Improper machining, Also you installed the injector pump incorrectly. The #1 cylinder became full of diesel and you cranked the engine which in turn bent the valve(s). Causing internal damage. This damage was caused by improper installation of the injector pump, As with anytime a customer performs service on a unit any or all warranty is voided. We recommend that you contact the previous servicing dealer about your problem. All of our dealerships are privately owned and operated." Now you are admitting the first dealer who replaced the engine under warranty did a shoddy job, but that is too bad because the warranty has expired. Then you blame the other dealer for incorrectly installing the injector pump thus causing all the internal damage. Don"t you have any standards for your authorized cub service. Apparently not because both authorized dealers have done work which you have said caused these problems. So far all you have done is blame me and two of your authorized dealers. Sure gives me a lot of faith in your products and service. When referring to the replacement of the first motor and the shoddy work done by the authorized dealer your reply was " This is not a cub cadet issue." Who's is it?

Lucysdad · Mar 28, 2005

Somethin's happened here
What it is ain't exactly clear...
Cubhater (maybe I'll get used to that handle) don't hate your Cub.
CubTech, stick around, I'm not done with you, yet.
I can't tell you how long I desired a tractor like Lucy because I don't know, myself. Trust me, it was years.
One day in August of 2001 a couple friends and I took a little tour. As always, I was searching the roadsides for a tractor to update our Farmall "H" with. 45 miles north was a dealership with this pretty little yellow tractor with a bucket on the front and a 3 point hitch on the back -- just what I wanted. It was Saturday afternoon and the dealership was closed. We kept going and "made the loop". Stopped and looked at a brand new Ingersol-Rand (bucket, 3 point, but no more than a garden tractor) $10,000 list but could buy it for 8 or 8.5, I forget which). Managed to wait for Monday morning and went back to talk to the dealer. He agreed to sell the little beauty for $10,300. The Credit Union said we could have the money! Checks cut, called dealer to bring it down, uh, oh, problem. Major engine oil leak. Loose bolts led to cracked block. (930 hours, here, and former owner was masonry business). Somebody (I'm assuming Cub Cadet) came good for having a new block installed before Lucy was delivered here. That was a wonderful day! I put her right to work, even though sometimes she wouldn't move for awhile. Got a job bushogging and bought a 5' Woods bush hog. Managed to do 72 acres (in September) but what an aggravation to get going again after shutting her off. Had to let the job go, brought her home, called the dealer and told him she wasn't right, could he come get her. He couldn't, right then. Asked him if it would hurt his feelings if I called a farm supply where we have an account. He said call, I did, and they came right over and got her. Next time I saw her she was in 3 pieces, loader, front, and back. (please note, that real tractors have to be taken apart in the middle). We got her back with a $4700 price tag attached and the dealer picked up $2000 of that. Now I call her my $13,000 tractor, wheelbarrow, bulldozer, or whatever she happens to be doing at the time. Last September she bushogged 204 acres without a whimper. I'm not talking mowing, at times the willow and popple were 8' high and 2"-3" thick -- and the willow grows in clumps! She's built roads, twitched trees, moved snow and dirt, and when she stops we'll fix her and go again.
Now, CubTech, am I mistaken in believing that our 7275 (1997) had a problem with engine mounting bolts loosening?
Oh, and according to the masonry company that had her, she was chained tight to a trailer, front and (backhoe) rear, and broke while chained too tightly to the trailer.
And Cubhater, should I make you an offer on yours or ask you to examine its' virtues??

CubTech · Mar 28, 2005

Well, lets see.. Do you or anyone else on this board know the full story behind Cubhater and his unit? I do. When the customer first contacted Cub we had his unit inspected. Also the TM was involved. Several inspections revealed that the unit was improperly maintenanced. So, we dug into the service history.

Service history revealed that cubhater's last service was 6 years ago. If the unit was improperly serviced than how could it last 6 years? It wouldn't.

So Cubhater improperly serviced his unit...then took it to the dealer claiming that it should be covered under warranty.

I do apologize for my response but you also have to understand mine. Tractor's and power equipment do NOT have lifetime warranties!

Im not going to argue with you people. The tractor is used.. has no warranty.

If this would've been a factory defect I would have paid for the service and so on. But unfortunately, nothing on that tractor was a defect.

Have a nice day.

cubhater · Mar 28, 2005

I don't hate this tractor. I love it. I use it to clean snow from my driveway, carry trash cans to street, level my yard etc. What I hate is it constantly being in the shop. I miss it. It makes my life so much easier. I am upset because I bought this tractor to make my life easier and it has spent approx 7 months out of 8 1/2 years in shop. And it has been to the servicing dealer twice in the past 8 months, not like cubtech says in the past 6 years. The sad part of this is I just found a dealer I really trusted. Then cubtech seems to think he incorrectly installed the injector pump. I don't know but I really like this dealer and their service dept. I am glad you love your tractor. My point is (not to sound ignorant) is if it breaks again it will be your $18,000 tractor. The bolts need not be loose for this to happen. Am really trying to inform people of this potential of breaking as cub is not. I have only heard of this happening on the 23 & 27 hp models