Cabela's Tractors

[Scott1164]

Well, I fired off some emails to TYM Korea and got a response from them and TYM USA manager. Basically in a nut shell, we are all screwed. They both said Cabelas is responsible and while they would like to help they cannot at no cost. TYM USA said they only sell parts to dealers and Cabelas is not a dealer, however they would work with Cabelas if they needed help. So here we are......... I was told when I had the first problem(from Scott in Garner) that there were no warranty parts and I needed to get to a TYM dealer or Yanmar dealer and they would take care of the bill. Now they have worked out some deal to get warranty parts shipped from Korea at cost when they are available here in Wilson NC. When I asked Scott a timeline or protocol he said this is all new to him and coming from corporate. He also doesn't or cant give a timeline on parts at all or doesn't know what to do. What I don't get is get through the warranty period and fix the tractors. Set up an account to purchase parts. Why do you want to send your customers through this nightmare that have made a huge investment in a Cabelas Branded Product. That use to mean something! Diagnostic to repair would have been 2 weeks if Cabelas wasn't involved! I am going into week 8 next week. I guess I am out $4,000 but hey, I will have a complete axle assembly for sale in six months.lol Now we will see if they pay for the labor when its ready for pickup........and no I dont want a Cabelas gift card!!

On a good note the parts manager at TYM Wilson said the dealer I am using is solid and I have to agree. I should have my tractor back next week!

 

[alangdon62]

Scott I would like to meet and discuss our options. Scott is telling me he can get me the cabela's dash but will not pay for the one I got from TYM. He is supposed to be getting an orbital valve for the steering. The dash cluster was 450ish and the orbital valve is 909.00. I will repair the orbital valve myself one day. Its not leaking that bad. I have put a peace of plastic under it to funnel the oil over the computer.

My biggest problem with this whole mess is I need to be able to buy parts in the future. They need to make parts list available to us. And work it out with TYM so we can buy parts. I don't think TYM is selling them parts at this point. I think they are trying to sell off the parts they have. I also think they are and have been using the dealers to stock parts. So when you order a part the dealer that has it shippes the part to corporate and then to your dealer. Everything I have ordered has taken over a month to get. I work on large printing equipment and I can get almost any part in three days from any where in the world. If I can't get parts then they need to buy it back so I get something I can get parts for. You know Hudsons in Clayton is a new dealer for TYM.

 

[Handloader109]

Did all you guys get a letter from cabelas when they stopped selling that they would facilitate warranty repairs? That is a key as they stated they would still stand behind their warranty. I think if you are out $4000 you have good case in court. Keep posting if you will......

 

[Sawyer Rob]

I think they are trying to sell off the parts they have.

I know for a fact, that IS exactly what is happening.

SR

 

[Bud Soda]

Scott in the Garner store told me they sent all the parts back to TYM, filters and everything. But Scott talks out of his *** to who knows. I still need a display on my LM45 that has 2 years of warranty left .

Scott I would like to meet and discuss our options. Scott is telling me he can get me the cabela's dash but will not pay for the one I got from TYM. He is supposed to be getting an orbital valve for the steering. The dash cluster was 450ish and the orbital valve is 909.00. I will repair the orbital valve myself one day. Its not leaking that bad. I have put a peace of plastic under it to funnel the oil over the computer.

My biggest problem with this whole mess is I need to be able to buy parts in the future. They need to make parts list available to us. And work it out with TYM so we can buy parts. I don't think TYM is selling them parts at this point. I think they are trying to sell off the parts they have. I also think they are and have been using the dealers to stock parts. So when you order a part the dealer that has it shippes the part to corporate and then to your dealer. Everything I have ordered has taken over a month to get. I work on large printing equipment and I can get almost any part in three days from any where in the world. If I can't get parts then they need to buy it back so I get something I can get parts for. You know Hudsons in Clayton is a new dealer for TYM.

 

[Sawyer Rob]

Cabelas didn't send everything back, they sold much it off...

SR

 

[Bud Soda]

Sold to who? Maybe it will end up on ebay then.

Cabelas didn't send everything back, they sold much it off...

SR

 

[Sawyer Rob]

For one, TYM dealers...

SR

 

[sawyer andy]

For one, TYM dealers...

SR

how do you know this rob . maybe a myth

 

[AxleHub]

Just a couple thoughts.

1. Cabelas had/has I believe 5 different distribution warehouses throughout their chain as of before Bass Pro take over. My understanding is that all Cabelas products that weren't direct shipped from internet sales to customers directly were always shipped to those warehouses and then sent out/delivered to the stores for customer pickup or for their stocking needs. Each of those warehouses were operated in conjunction with a standalone store location. Has anyone bothered to contact one or all of those warehouses to see if they were/are gathering points for the parts ? As an example - the Prairie Du Chien WI warehouse is actually connected to the back of the store. Employees in the ordering department that work between the store and the warehouse can look up on their computers to see product availability for each of the warehouses stocking on given items. Just a thought.

2. From day one of Cabela's tractor startup - it was very clear and printed that Cabela's was providing their own service and repair work and had sole responsibility for it. That didn't mean they physically had to do the work - but they were responsible for it getting done when it came to warranty related work. My understanding was from day one - that TYM dealers had no responsibility or requirement to do warranty work - because TYM was not paying for it - Cabela's was. So its very easy to understand that TYM dealers today are very concerned that they could lose lots of money if they said "yes" to any implied responsibility. I would tend to believe - those dealers are scared to get sucked into the middle of a mess - because TYM corporate is telling them the TYM story - and Cabela's store managers may be very uncertain to what Bass Pro/Cabela's is approving or denying.

3. Are all Cabela's parts the same as TYM parts or were some custom modified or altered for Cabela's by TYM. I recall Cabela's tractors had some improvements in design or etc. that goes beyond the color of the unit.

4. I would assume in 2018 - that the bumper to bumper warranties are completed for many/most. That would leave the drive train warranties. In most tractor brands - electronics or certain wear parts are not considered "drive train" and such either have much shorter warranties on those parts which have already expired. Can anyone confirm that?

5. I would think that Attorney Generals in various states would have little interest because of only 1 or two claims per state - but that the Nebraska Attorney General or similar governmental licensing body in Nebraska might have a greater interest for more than one or two reasons.

6. Lastly - the now 3rd party service centers - prior numerous of them had fully trained service techs for the tractors. Contacting one or two of them may generate ideas of who can work on the units (they'd know) - and it could also serve as a possible method for Bass Pro to deal with the situations once they became involved further involved.

7. My assumption is that once any implied or required warranties are totally eliminated - that TYM will be happy to service the units as a normal customer pay - but until then - they will want guarantees of payment - because dealers of TYM don't want to try to collect from an uncertain BassPro/Cabelas.