I had a boss that aways wanted things "fixed" that worked fine for me. So it became my standard answer ( you weren't doing it right) when asked how I was able to get something running, even if I had to actually fix it.
Did you send it with the box blade, so they can show "how to use it correctly"?
I did, the grapple and the box blade is on it, so if the loader is still moving while the power is supposed to be on the box blade I will be asking why that is. My understanding this should NOT happen, and yet it does.