HST vs shuttle

[rScotty]

To be honest I don’t think I could ask for better customer service. So far they have been very prompt in getting back to me and trying to work this out. He did say that they have never had this problem and that is why they don’t know for sure what it could be. Leave it to me to be the guy that gets the first one lol.
I called about the problem (on a Friday afternoon) and just thought it was low on hydraulic fluid due to a leaking quick connector. They showed up 1st thing Monday morning to fix the leak and top off the hydraulic fluid and to double check everything else. The service guy said I would need to get all the air out of the system so to run the tractor a while using all the hydraulics and that if there was still a problem to let them know. At this point he felt like there was a problem but Said it would require a trip to the shop as they don’t have the tools needed in the service trucks to do the test needed and he would talk to his boss as soon as he got back and that I should also call his boss after running it to confirm that we still had a problem. Being that it was so late in the day I waited until the next morning to call and when I talked to him he had already talked to other shops and was waiting on the engineers to call him back as he had already put in a call the them.

Honestly guys could we as owners ask for any more than what he has been doing for me? Personally I’m very impressed with the customer service I have gotten at this point. I have gotten way worse service from other big name companies.

That sounds like very impressive service. I particularly like the fact that the dealership has service trucks - that shows a commitment to customer service. I worked in the motorcycle trade for awhile, and warranty work is a two way street. If the dealer has professional quality mechanics working in a well-equipped shop then the manufacturer is likely to do their part as well.

 

[Skip77]

Well I'm sad to say that the problem wasn't fixed and it was returned to me doing the same crap. I called and talked to the owner yesterday (he has been out of town on business since I got the tractor) and told him everything that has happened. he had the tractor picked back up today and promised me that it wouldn't be returned until it was for sure fixed. He said that I'm the 1st one to buy this new model of tractor with a 3rd function and a backhoe so they have now idea what could be the problem. At this point I'm so pissed that its not funny. I feel like the service manager lied to me by telling me that it was fixed and passed all their test yet the day it was delivered it failed every test I did that mimicked the test he told me they did. This time they are sending it to a different location (same owner just different shop, different location) to let that shop work on it to see if they can figure it out. I'm at my wits end as to what to do about this as I have a lot to get done before winter and no tractor or backhoe to get this stuff done. My 90 days will be up and I will have only gotten that have the tractor in my possession for maybe 7 days at this rate.

 

[MossRoad]

Ask for a loaner tractor.

 

[rScotty]

Skip, I take back all the nice things I said about the dealership in the message above, and I'm going back to what I said originally in message #206.

To this old-timer it sure sounds to me like you are being played. Come on now, you know it's time to call in a third party. Probably a lawyer.
The part about the owner being "out of town" is one of the oldest stories in the book. Ever hear of a phone? I'll bet he even has a reason why he couldn't be reached.

At this point you probably don't want it even if "fixed"

In your place I would get tough and plan to get your money back and go elsewhere....Or you could even use the same dealer - but this time make the changes in the sales contract like we talked about in #206. Undoing your deal will probably require a lawyer or at least the threat of one. Probably will. But any inexpensive new lawyer can do this. Chalk it up to experience.
Sorry it is going this way.
rScotty

 

[Skip77]

Skip, I take back all the nice things I said about the dealership in the message above, and I'm going back to what I said originally in message #206.

To this old-timer it sure sounds to me like you are being played. Come on now, you know it's time to call in a third party. Probably a lawyer.
The part about the owner being "out of town" is one of the oldest stories in the book. Ever hear of a phone? I'll bet he even has a reason why he couldn't be reached.

At this point you probably don't want it even if "fixed"

In your place I would get tough and plan to get your money back and go elsewhere....Or you could even use the same dealer - but this time make the changes in the sales contract like we talked about in #206. Undoing your deal will probably require a lawyer or at least the threat of one. Probably will. But any inexpensive new lawyer can do this. Chalk it up to experience.
Sorry it is going this way.
rScotty

I am to the point that I'm thinking of doing exactly what you are saying. I feel like they have been blowing smoke up my *** the entire time and I was dumb enough to buy it. Yesterday I did tell the delivery driver that picked it up that I was ready to go buy a blue one or a green one or a orange one just anything but a red one because I know they work in my experience. The ONLY reason I went with the Mahindra was because it has no DEF to fill up or filter to burn off like my truck does and we have had a few barns and tractors burn up in my area because of the stupid exhaust filter and how hot it gets when it burns off. To be honest pissed doesn't even cover how pissed I am at this point.

 

[ProjectKing]

I am to the point that I'm thinking of doing exactly what you are saying. I feel like they have been blowing smoke up my *** the entire time and I was dumb enough to buy it. Yesterday I did tell the delivery driver that picked it up that I was ready to go buy a blue one or a green one or a orange one just anything but a red one because I know they work in my experience. The ONLY reason I went with the Mahindra was because it has no DEF to fill up or filter to burn off like my truck does and we have had a few barns and tractors burn up in my area because of the stupid exhaust filter and how hot it gets when it burns off. To be honest pissed doesn't even cover how pissed I am at this point.

See if they will just take tractor back and give your money back. Then move to different tractor company.

 

[Skip77]

See if they will just take tractor back and give your money back. Then move to different tractor company.

Funny thing. Every time I have called to talk to the owner he was always conveniently out of town. Well me being me I just kept calling and one day when they asked who was calling I didn't give my name and guess who I got to talk to. Supposedly they have found the problem and its not related to the tractor so much as its a issue with the loader valves. So they are going to swap the valves out with a new tractor they have on the lot and then test it to make sure that fixed it. He said he would call me back in a day or 2 to let me know. And now we wait again. :mur:

 

[Skip77]

After fighting with them for 3 month I finally told them to either buy it back or the next person they talked to wouldn't be me and within 2 hours of that phone call they decided to buy the tractor back because they couldn't find the problem.

 

[ArlyA]

Right on! And good for you.

After fighting with them for 3 month I finally told them to either buy it back or the next person they talked to wouldn't be me and within 2 hours of that phone call they decided to buy the tractor back because they couldn't find the problem.

 

[ProjectKing]

After fighting with them for 3 month I finally told them to either buy it back or the next person they talked to wouldn't be me and within 2 hours of that phone call they decided to buy the tractor back because they couldn't find the problem.

That’s excellent! Good for you. Now you can move to another brand and dealer.

 

[arrow]

After fighting with them for 3 month I finally told them to either buy it back or the next person they talked to wouldn't be me and within 2 hours of that phone call they decided to buy the tractor back because they couldn't find the problem.

Wow what a dumbas business move. They should have given you the brand new 6065 they had on the lot (if they really had one). So now the've constructed the situation of 1. an unhappy customer 2. uncertainty and distrust of the very brand they are trying to sell and 3. a bad reputation of their dealership and product line. This is akin to stabbing oneself in the heart of their business and should have been avoided t all costs.

 

[Skip77]

Wow what a dumbas business move. They should have given you the brand new 6065 they had on the lot (if they really had one). So now the've constructed the situation of 1. an unhappy customer 2. uncertainty and distrust of the very brand they are trying to sell and 3. a bad reputation of their dealership and product line. This is akin to stabbing oneself in the heart of their business and should have been avoided t all costs.

You are so very correct. I have several friends and family in the market for a tractor and you can bet your last dollar that I will make sure I tell them to say as far away from Mahindra and that dealer as possible.

 

[rScotty]

Wow what a dumbas business move. They should have given you the brand new 6065 they had on the lot (if they really had one). So now the've constructed the situation of 1. an unhappy customer 2. uncertainty and distrust of the very brand they are trying to sell and 3. a bad reputation of their dealership and product line. This is akin to stabbing oneself in the heart of their business and should have been avoided t all costs.

And all done in public on one of the largest tractor forums in the world. I just checked the header & TBN has over 300,000 members...
The only thing that bothers me is I wish we could have also heard from Mahindra for their side of the story.
rScotty

 

[st8yd]

The only thing that bothers me is I wish we could have also heard from Mahindra for their side of the story.
rScotty

Agreed, but if they are buying the tractor back that kinda sums it up. I don't fault the manufacturer, everybody makes mistakes not everything can be perfect, but it appears the dealer really dropped the ball here.

 

[aczlan]

And all done in public on one of the largest tractor forums in the world. I just checked the header & TBN has over 300,000 members...
The only thing that bothers me is I wish we could have also heard from Mahindra for their side of the story.
rScotty

That is why TBN has a rule against naming the dealer in such situations, you only get one side of the story and even with that, dealers have found a thread on here in the past and made them working on the tractor contingent on inflammatory statements by the tractor owner on here being taken down.

Aaron Z

 

[rScotty]

That is why TBN has a rule against naming the dealer in such situations, you only get one side of the story and even with that, dealers have found a thread on here in the past and made them working on the tractor contingent on inflammatory statements by the tractor owner on here being taken down.
Aaron Z

Is there also a rule against naming the make and model of the tractor being discussed? In this case it is Mahindra. I would think that Mahindra has far more to lose than any dealer does, and am surprised that they don't enter into these discussions. They are missing a great opportunity.
rScotty

 

[aczlan]

Is there also a rule against naming the make and model of the tractor being discussed? In this case it is Mahindra. I would think that Mahindra has far more to lose than any dealer does, and am surprised that they don't enter into these discussions. They are missing a great opportunity.
rScotty

No, just the dealer.

Aaron Z

 

[goeduck]

That is why TBN has a rule against naming the dealer in such situations, you only get one side of the story

Are these rules posted somewhere?

 

[4570Man]

Are these rules posted somewhere?

I don’t know where but yes because I’ve read that before.

 

[rScotty]

Agreed, but if they are buying the tractor back that kinda sums it up. I don't fault the manufacturer, everybody makes mistakes not everything can be perfect, but it appears the dealer really dropped the ball here.

Did the dealer drop the ball or the manufacturer? It seems to me like there is enough blame for both here, but that most of the responsibility for building it right in the first place or in fixing a mistake ultimately lies more with the manufacturer than the dealer.
When I hear stories like this it is the brand name that suffers the most in my mind.

Frankly I'll probably forget the name of the guy who got shafted, and I'd be unlikely to remember the name of the dealer involved. But I'll certainly remember the brand of tractor involved.

The dealer is a convenient fall guy, but I wonder if he is just caught in the middle without any power to change anything? If I were to condemn dealers, it would be for their general lack to technical ability. That is something under their control that they could easily change.
rScotty