KL120 Loader Flexing

Bob_Skurka · Apr 4, 2006

No, you didn't. But what you DID say is that a bigger company might issue a recall because your's did. You don't know why they did, but you make it out as though that company was doing something out of the goodness of their hearts, or for good PR or whatever reason, but you can bet it was to save money in the long run.

What we know of Joe's situation tells me that Kioti wasn't included a whole lot in this fix, and we have yet to hear anything about discussions with Kioti rather than just with the dealer.

For all we know, the company to which you refer was forced into a recall and letting each owner know about the defect. Unless we know those circumstances, your points are moot.

John 

John, no company is going to do things out of the goodness of their hearts, but they will do what is right if it protects their business. Please don't try to imply things in my posts that are not there. But to suggest that the point is moot is simply incorrect.

Highbeam · Apr 4, 2006

"At KIOTI, customers are always our #1 priority. Whether you are researching your first compact tractor purchase, a new KIOTI customer, or a long-time tractor owner, you are an essential part of our on-going commitment to provide higher service standards for compact tractors owners and first-time buyers.
In fact, our goal is to provide and maintain the highest levels of customer service in the industry. From state-of-the art manufacturing lines and exceptional compact tractors to accessible, friendly dealerships and responsive after-sales service - we want to be the best. "

Yep, they want to be the best. They want to be the best. Companies that want to be the best don't try to eek through the warranty period to stick customers. I am still confident that Kioti will do the right thing here.

KiotiJohn · Apr 4, 2006

( Companies that want to be the best don't try to eek through the warranty period to stick customers. I am still confident that Kioti will do the right thing here. )
Finally someone responded the way I hoped when I posted the remarks that I did.

We humans have a way of trying everyone and everything in the "press" or forums sometimes before the accused has had full opportunity to correct the problem. Days are going by here, and Joe, you haven't posted one thing about talking to the dealer to get this outcome changed to your liking.

Are we just going to keep on pounding on this, getting all these unqualified opinions? I think most of us on on your side in this issue, and hope that you get a proper fix, but just doing it here isn't getting you anywhere.

I don't mean this to be offensive, but this whole thread is not producing any results for YOU.
John

Highbeam · Apr 4, 2006

I was awaiting a return call from my dealer and instead, I called him 5 minutes ago. The message I left him on Saturday was that I would be needing a new loader to replace the welded one. Today I started by telling him that the loader repair was unacceptable based on aesthetics, resale, and long term integrity. He had already ordered the new loader frame and it is on the way in to be replaced. Turns out that he too was embarassed by the repair quality though the weld repair was done under the direction of Kioti.

The "frame" will be replaced and that would imply to me that the various pieces will be transferred from old to new. The new frame is not improved to his knowledge so it could possibly fail in the same manner but if it does so under warranty that the warranty is still good for the year.

So far so good. In the end Kioti took a gamble with the weld and it didn't work out. If the new loader goes on without any more tricks then Kioti will have demonstrated that they....

say it with me now....

Want to be the best.

Highbeam · Apr 4, 2006

"( Companies that want to be the best don't try to eek through the warranty period to stick customers. I am still confident that Kioti will do the right thing here. )
Finally someone responded the way I hoped when I posted the remarks that I did."

What the heck is this about? You trying to set me up?

KiotiJohn · Apr 4, 2006

( say it with me now....

Want to be the best. )
I have a feeling the new frame will be reinforced. This is good news, and I'm happy that you're getting what you should be getting. The welding wouldn't have been a bad idea if it had been done correctly, but it just wasn't.

John
Edit: You were posting this as I was posting mine.
No, I wasn't trying to set you up, I was trying to get someone to recognize that Kioti doesn't want problems like this to make them look bad. By saying what I did, it caused you to realize that they hadn't had every chance to make things right, and you felt they would do the right thing. That's what I was hoping someone would say. It could have been anyone. I'm glad it was you since the problem was yours.
J

Dargo · Apr 4, 2006

( Turns out that he too was embarassed by the repair quality though the weld repair was done under the direction of Kioti. )

Cool!!!!!

Highbeam · Apr 4, 2006

You don't have that much mind control.

I was on Kioti's site to find out how easy it was going to be to override my dealer when I read their schpiel about customer service. I quoted it and then gave a counterpoint. To bring it back to center I repeated my vote of confidence in the parent company. You could go along thinking you caused me to write that though. No sweat.

TomKioti · Apr 4, 2006

( ( say it with me now....

Want to be the best. )
I have a feeling the new frame will be reinforced. This is good news, and I'm happy that you're getting what you should be getting. The welding wouldn't have been a bad idea if it had been done correctly, but it just wasn't.

John
Edit: You were posting this as I was posting mine.
No, I wasn't trying to set you up, I was trying to get someone to recognize that Kioti doesn't want problems like this to make them look bad. By saying what I did, it caused you to realize that they hadn't had every chance to make things right, and you felt they would do the right thing. That's what I was hoping someone would say. It could have been anyone. I'm glad it was you since the problem was yours.
J )

Thank God it's over..... for now /forums/images/graemlins/grin.gif See KL120 loader flexing thread.

John you have the patience of a Saint.