Kubota Letter/Cracked fenders/battery cover

[Singlecoil]

Thanks for the info and pics on the new fender, though they were a little blurry you're forgiven for that. It looks like the one I get in about 10 days will be of the new design. I'll post some pics of putting it on since I get to do that myself or pay to have my tractor brought in

 

[shownuff]

maybe neil from messicks can answer this question?, will all the new bx 24 's now have the upgraded fender and battery cover or will they just wait till someone has a complaint, then repair it.also willl they change the ones on the dealer lots now or wait till sold .thank you

 

[MessickFarmEqu]

The tractors comming off the production line where charged over to the new fender several weeks ago.

 

[LBrown59]

I thought the letter was well written. 6-8 weeks ago I sent a stronger letter to Kubota with pictures, serial numbers and offered instances where I thought the tractor was unsafe. Specifically on a steep hill in reverse it may become unstable.

I never received a reply of any kind from Kubota but was told that it was received and reviewed by Kubota and discussed by Corporate with my dealer.

Not what I would consider very good communication.

TBN is why I went with Kubota. They should be paying attention to the message boards, and I am sure they do. But judging from history, don't expect them to respond.

Why So ?

 

[gilldawg79]

F.Y.I.

I sent the following letter to Kubota and hope to get a response in the near future...

Every dealer I've asked doesn't know anything about the cracking fenders.. And, there seems to be some uncertainty about a redesign in the works... So, I thought I'd give the following a try.. Can't hurt....

I'll obviously post my findings when available..




"I just recently purchased a BX2350.

I did a lot of research before purchasing and concluded from previous experience and others input that Kubota is exceptional in quality and durability. However, I asked my current dealer about a couple of issues with the BX's that appear to be very real. They say they haven't had anyone complain and know nothing about the issues.

The new PLASTIC fenders are prone to cracking.. We haven't even seen cold weather yet and many are experiencing this. Some dealers are telling owners that Kubota is redesigning the fenders. Will you confirm if this issue is in fact being looked at and possibly being addressed?

Also, the fit of the battery cover is horrible on both my unit and a countless number of other BX owners.
The tabs on my brand new unit at delivery were broken and not fitting properly. I could blame the dealer for not catching this, but they have promised a replacment as soon as I get them mine. Again, I've spoke with a number of owners that are experiencing similar issues.

For being an improved model, Kubota appears to have stepped backwards on the new BX's, especially using plastic on a work tractor.

If Kubota doesn't believe the plastic fenders are an issue, please refer to the following link.

http://www.tractorbynet.com/forums/kubota-owning-operating/85514-what-kubota-doing-about-broken.html

I realize that manufacturers won't likely use internet forums as proof of problems and OEM's have multiple ways to track dealer warranties, but I can assure you that forums directly affect sales...

I was seriously considering a competitors sub compact, but I purchased the Kubota BX solely because of the loyalty of many Kubota owners and the high regard for the product. I must say I'm a little disheartend to read some of the discussions recently of the BX's fit and finish issues.

Can you please respond if Kubota is aware of the issues and are addressing them? Please don't reply with canned responses.. I as well as many others are very concerned and would like to know the current status.

Best regards and thank you in advance for your response.."

What address did you send this to....I am not getting much help from my dealer and both my fenders are cracked....my unit is only a few months old.

I want to send my version of this letter to the same address you sent yours to.

THanks!!

 

[shownuff]

hey jew, did the old fender not have any of the little supports molded into it?i got a new bx 24 today and it has the same fender you have posted in the pics. is this a " new and improved fender"? my battery cover fits perfect by the way for now. thanks

 

[JEW]

hey jew, did the old fender not have any of the little supports molded into it?i got a new bx 24 today and it has the same fender you have posted in the pics. is this a " new and improved fender"? my battery cover fits perfect by the way for now. thanks

The pictures are from the new fender my dealer recently replaced. The old fender did not have the four ribs you hopefully can see from my close-up pictures, they're a little blurry. In my discussions, the dealer indicated the new fender is a bit heavier and it had the new ribs added where the crack had occurred. Nothing else that he could see.

I'm hoping to receive my new battery cover soon. Dealer ordered it a couple weeks ago and wish it will fit like yours. Mine is loose enough, it begins to rattle at mowing rpms.

Good luck with your new equipment, have fun.

 

[Danilo]

Add another Kubota to the list of broken fenders. Just pulled out my BX24 which has now 47 hrs on her. It was a cold morning so I decided it needed a few minutes to warm up. When I stepped up to get on, the fender just broke. I mean I was not even putting my weight on the tractor yet. I called the dealer and they will look into the issue. Of course there has been no issues thus far I was told. I traded my BX2230 in on the BX24 because I needed a BH and the price difference was less than a BH. I should have bought the BH.

 

[LBrown59]

Add another Kubota to the list of broken fenders. Just pulled out my BX24 which has now 47 hrs on her. It was a cold morning so I decided it needed a few minutes to warm up. When I stepped up to get on, the fender just broke. I mean I was not even putting my weight on the tractor yet. I called the dealer and they will look into the issue. Of course there has been no issues thus far I was told. I traded my BX2230 in on the BX24 because I needed a BH and the price difference was less than a BH. I should have bought the BH.

I should have bought the BH.
Nope you should have gotten the BX23.
Preferably before you bought the BX2230.

 

[Berniep]

I don't know why every dealer does not read these or other forums.
If my living was selling and servicing tractors I would at least take the time to scan the posts every few days just to keep up. There should be no excuse for a dealer to not know about the cracking fender issue by now.