New Holland warning

getut · Jan 10, 2005

Oh.. forgot to respond to the no service part.

If a dealer won't service my equipment because I went somewhere to get the best price then they don't want my money. I would GLADLY take it somewhere that they want my business and charge me a low but fair price for the work.

Again, it is not the non-local DEALER who is at fault. It is the local dealer stuck in his pig headed ways. They DESERVE to lose that business.

Let me add also. I'm not singling out any specific manufacturer. If ANY manufacturer does this type of stuff it ticks me off. I'm not brand loyal. I'll buy where I can get excellent quality at an excellent price and I'll get service somewhere that they charge me a small but fair price for the work. Period.

thcri · Jan 10, 2005

I guess being in business I always hate it when someone buys from the competition and then decides he wants my company to service the product. I usually say while it is under warranty we won't touch it. That is the same thing I would expect out of a dealer if I bought the tractor from someone else. Anybody can sell product at a low price. But for me, service is more important.

murph

getut · Jan 10, 2005

THCRI,

This is theoretical, and I am just continuing your train of thought from my side, so please don't get upset.
That is the old way of thinking and it eventually won't work anymore. If I bought out of state because I got a better purchase price than I got from your dealership and I had a warranty issue that that you as a New Holland certified dealership refused to work on. I wouldn't be giving you any business once the warranty ran out either.

Service and sales are different entities and do not have to go hand in hand. But in the same token, both can be done at a good and fair price. Using one to artificially inflate the other is wrong (in EITHER direction).

JASTN70D · Jan 10, 2005

You know being in business I have always felt the same way. but now I find myself in a pickle because my dealer is just terrible at service and I will be forced to use someone else. I sure hope they have an open mind.

The lessons we learn along the road to knowing what is best is how we learn we will never know all the answers

getut · Jan 10, 2005

thcri and jinman,

Let me argue one more point before I bow out and take it on the head /forums/images/graemlins/grin.gif.

I could go for both of your trains of thought if one thing would happen that does NOT currently happen. If all future service work was included in the purchase price then I agree with your logic. The local dealer in that case would lose money for an inappropriate reason.

That is not the case. In all cases the local dealer will still get appropriate compensation for the work he does, either from the buyer if it is out of warrant, or from New Holland if it is in warranty. So if he refuses to do the work, he is simply whining because he didn't get the ADDITIONAL money from making the sell.

Soundguy · Jan 10, 2005

</font><font color="blue" class="small">( I always hate it when someone buys from the competition and then decides he wants my company to service the product. )</font>

I can fully understand not wanting to touch it while it is under warranty... but once it is not under warranty.. I don't see why you have servicing it. It's money in your pocket. Dealer service shops sound like they turn a profit.. least when i look at a shop bill.. it looks like they do. Since people are always coming and going.. I can't understand why a dealer would turn away service business if he didn't sell the tractor.

There are people bringing in old thousand series fords into our local NH dealer for work or service.. and that dealer wasn't even in existance when those machines were sold new.. who knows where.. but yet.. he's making the service money on them right now...

Soundguy

getut · Jan 10, 2005

Why not under warranty? The dealer still gets payed, but just by a different person (NH instead of the individual). Even if the warranty work isn't enough to profit , it keeps the employees busy, grows the business, and makes the customers happy. Win, win, win.

They have to learn to not be persnickety if they try to make too much money and the person buys somewhere else. Else they lose BIG. Not just the sale, but end up losing the service money potentially not just from that person (me) but everyone I tell.

Dealers just have to catch up to the times and provide fair pricing at ALL stages of the game. Welcome to the new internet marketplace and educated consumers.

DUMBDOG · Jan 10, 2005

If you have ever been in a retail business that sells wholegoods you might understand that warranty jobs can cost the dealership a lot of time and effort to fix a problem where the reinbursement from the manufacturer does not even begin to cover the costs. Warranty usually just covers the time to to the job itself, and if the job is one that is done very often it cannot be done at peak effecieny, however doing the job involves the service writer, a person to submit the warranty work to the factory, etc.

If you are doing a job that takes you an hour to do and you only get paid for a quarter hour of time you do not grow, yes you keep the customer happy, you keep the employee busy, but in does not make for good paperwork at the bankruptcy court. Warranty work in itself does not make a business grow.

Manufacturers make money on sales, not warranty work, they demand that you sell a certain amount of product to retain your outlet for their products.

Your argument is that the American companies are doing this, however it is all brands of tractors doing this, including the one that you own.

It would appear from your arguments that you think that the percieved American built product is priced to high. However you will find that the established companies are quite compatable on their pricing.

I am just as tight with the buck when buying, however I do take into account my location and population being served by the dealer and yes he does try to make as much as possible on the deal and I try to pay as little as possible.

MikePA · Jan 10, 2005

Your argument about service falls apart when it comes to warranty work where the dealer receives a flat amount, which is sometimes not enough to cover costs.

getut · Jan 10, 2005

Ok.. I admit defeat if that is the way that it is on warranty work. If I were the dealer I would refuse to work on remotely purchased items also.

But I stand firm that that is STILL not the fault of the seller who is selling for great prices remotely. If NH or any maker wants their dealers to service any tractor with their name on it, then they should fairly compensate those dealers.

The whole point of my argument is fair prices at each stage of the game. If you can't put the best price on the table then don't be mad and hold a grudge if a buyer goes somewhere else. There are other larger problems at fault. My non-warranty argument is the same as before.

Even though I admit defeat on the warranty work part, at least put the blame where it belongs. The internet changes things.

Dumbdog:
I know full well that Kioti is doing it also. I'm ticked about it. I'm not brand loyal. That is my whole point. Next time I go to buy a tractor, if they can't give me the same quality/price ratio they did this time around because of that practice, then I'll find a company who does and who embraces the open, heated competition that drives the prices down. Artificially limiting competition to within certain geographical areas allows them to make a killing in places where they have a big presence (them being ANY company that uses these practicies). Manipulating the marketplace like that was easy to get by with before the internet and educated consumers. It isn't anymore.

In all reality, I think Kioti is taking the wrong path on this. A company with good quality like Kioti stands a chance of wiping the floor with other companies in a few years if they embraced quality in volume and open pricing. They are instead trying to quickly bring prices up to par with the big 3.