order issues with Everything Attachments, hope I'm wrong

[check 6]

Over three weeks ago I placed an order with Everything Attachments for a lawn plugger/aerator and at that time was told it would be up to two weeks to build and ship it. I said I understood that and that I could therefore expect it at my door around the end of May. The answer was yes. They charged my credit card at that time I just learned ( my credit card bill came today) Normally businesses do not charge cards until items are ready for shipping.

That is not the problem. The issue becomes, I called last week to check on the status and was told it was just about finished and would ship in a day or two. I was OK with that. Today I called fully expecting to hear that it had been shipped and should be here this week WRONG! Kevin answered the phone and said he did not think it had even been built and would be at least several weeks in production. I told him if that were true I would not get it until late June well past the time to aerate my lawn AND that they had my money for some three weeks already. He said he would talk to Rick and get right back to me. I'm waiting and I sincerely hope that I can then post a amendment to this post that all is well and he was mistaken.

I hope I am wrong but right now my I am not happy with their service and would thus be reluctant to order from them or recommend them. Again i hope I am wrong, but I am now left with either canceling the order and starting the process over with another company or not aerating my lawn this year if the timing I was given today is correct. Anyone else have problems with them

Well, I have now talked to Travis, a very nice young man, and his comments that they were waiting on materials and 'should" have it completed and shipped by the end of the week, hopefully but he could not confirm as to how far along in the production cycle it was etc. I'm sure this is not their normal way of doing business and in fact it may be caused by a very good sales month but that does not make it right to lead the customer on with a carrot to appease him. I'm afraid I will have to cancel the order and go elsewhere as I'm running out of time ( ground is drying fast) to aerate my property this year. Anyone, know an alternate source for an aerator. I prefer one that attaches to the three point and would like 3 feet wide for ease of maneuvering around the yard.

This post is not intended to shed a bad light on Everything Attachments as they generally appear to be a good company. Mistakes happen and it appears that is the case with me but it has caused me problems and that is an issue they need to correct and insure does not happen to other good customers. I am still hopeful the phone will ring shortly and I can add a happy ending.

 

[check 6]

Not a happy ending yet, but I just received a telephone call from Ted the owner of Everything Attachments. First, I appreciate him taking the time to call and second for him to explain what transpired and what he is doing to "make it right". As I said, we all make mistakes and it is the gentleman that owns up to it and takes the corrective action. He told me that my aerator will ship on Thursday and I will have it the middle of next week. Looking forward to taking pictures then and posting with a big thank you that I will partially reserve at this time. If all goes as he laid out he has won me as a repeat customer, after all there are always more "toys" our tractor needs.

 

[BigMike50]

I would expect a tracking number by end of day Thursday regardless. if not, I would cancel the order Friday.

 

[Danscaper]

sounds like you got Everything but the product and not limited to the runaround from Everything attachments

 

[jeff9366]

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What was the problem at ETA?

 

[jenkinsph]

Hope this works out for you and you can get your lawn aerated in time. I tend to support American companies as much as possible and ETA and Ted are hiring people here at home. That is important to me.

 

[/pine]

I would like to patronize them as I've never heard anything bad about them...But I've always been able to find quality products for less money..

 

[brown1]

I just received an aerator today from a local ag store which was a king kutter brand. it took about 5 weeks to deliver but they were very upfront with me and said they had none in stock at kk and it had to be built due to demand and time of year for that particular piece of equipment. it seems they should at least been a little more upfront about delivery time and maybe only charged a deposit until it was shipped and then full payment.

 

[LD1]

I too am interested in hearing what the problems were, and what he did for you that made you change your outlook of EA.

As you said, people make mistakes, its what they do to make it right that counts.

So after reading the first few post, and all the negative about EA, perhaps they can use a boost of positive. You describe all the negatives issues you have experienced, so clue us in on the positive.

 

[daveshoot]

I ordered the little angle iron disc harrow at roughly the same time. I also was advised it would be a couple of weeks before it would be ready to ship, due to demand and time of year. After a week and a half or so I called again to check status, and was advised it was on the original schedule.

And it was. Received the shipping notice, tracked via Yellow, and it arrived to the day. So count this as a positive. I'm sure the OP had a slightly different experience but it seems they're responding to his concern. Note, it beat local pricing slightly, even with the shipping added on. There aren't many stock choices around here and I cannot fault their service.