Pay for work not done?

[Doc_Bob]

I just wonder what recourse I would have if I used a debit card, with a visa logo? Does that allow me the same option, or only if I specify "credit card"?
I would like to keep that option open, in case it ever happens to me.
David from jax

I am sooooo glad I paid using a credit card. Had I paid by check or cash, I would have paid for repairs that would not have been done and no recourse.

Bob

 

[Highbeam]

1200$ is a big wake up call for anyone. That's no small potatoes and represents days of labor by that mechanic. You deserve something for that size of a bill, it should work flawlessly.

 

[RobJ]

1200$ is a big wake up call for anyone. That's no small potatoes and represents days of labor by that mechanic. You deserve something for that size of a bill, it should work flawlessly.

I agree, sounds link they owe you more. how much the local bill to fix the ps? Glad the deal worked out for you in the long run...what's really important(IE not a lot of hidden problems).


CurlyDave, even your story is a bit different. For alignments I buy the lifetime ones. I once had a problem with an alignment...Firestone did it about 3 times one week. Finally got someone who said it was a tire pull, swapped the tires and all is good. I haven't needed my truck aligned in 4 years, and I'm on about 45k on a set of 315's, 4x4 truck.

Being an x mechanic when I talk to people that talk about things like this I use the dishwasher service repair man. You call he out, he looks and says your dishwasher is shot. You say thanks. He says $50 please, you say what for??? He says...you called, I came, I looked, I told....$50 please. He deserves it. Doc's case is different, it was supposed to be repaired. Glad you problem was work out ok.

Rob

 

[Doc_Bob]

Being an x mechanic when I talk to people that talk about things like this I use the dishwasher service repair man. You call he out, he looks and says your dishwasher is shot. You say thanks. He says $50 please, you say what for??? He says...you called, I came, I looked, I told....$50 please. He deserves it.
Rob

Rob, I agree. If the dealer had looked and said, "listen, we can't fix it and it took us 200 dollars of diagnostic time to figure that out", I would have gladly paid. Diagnosis is more important than fixing (although I love to have things fixed ). I see folks everyday and give them a diagnosis. I tell folks everyday what the problem is and if I can fix it. Sometimes I can't fix it ("the dishwasher is shot").
Bob

 

[RobJ]

Rob, I agree. If the dealer had looked and said, "listen, we can't fix it and it took us 200 dollars of diagnostic time to figure that out", I would have gladly paid. Diagnosis is more important than fixing (although I love to have things fixed ). I see folks everyday and give them a diagnosis. I tell folks everyday what the problem is and if I can fix it. Sometimes I can't fix it ("the dishwasher is shot").
Bob

Hey Doc...you get it!!

 

[1bush2hog]

New Holland has technical assistance to all dealers to diagnose and fix problems associated with these error codes - If the problem was still obvious (idiot light comes on when there is a problem) when the mechanic supposedly completed the repair, then the mechanic/dealer should have known the problem was not fixed. The problem here is the lack of service by the dealer. Maybe this problem should also be reported to NH since the dealer is representing them -

Doc - How exactly did you know the problem was not fixed? Were the idiot lights still on when you first cranked it and then you went thru the process to determine the error code, or what?

The dealer that sold me my TN had to try several different things to finally eliminate the source of my problem. There is not always a cut and dry fix available for these error codes, or at least there wasn't in my situation. The error code thrown on my TN indicated a problem with the forward solenoid, however, after replacing this part the error code persisted and dealer then started working with NH assistance to eliminate other sources that might be causing the problem. Final fix for mine was replacing the ECM, but only after the dealer spent a good bit of time in a process of elimination. Thank goodness mine was under warranty at that time.

Based on the reaction from the dealer - I would have done the same thing Doc, at least until they have time to sort this matter out and make it right with you.

Do you have the tractor fixed now? If so, how was the problem fixed?

 

[Soundguy]

Under those circumstances.. i think I'd have done the same thing.

Sounds like that is a crummy dealer.

Of course.. your next move is to:

1) report that dealer to NH corporate.

2) Contact the BBB in their town and report them for their unscrupules business practices.

and

3) if they hassle you for payment, get legal help.. either SA or private.., depending on the circumstances as they unfold.

Do keep us informed about this issue.

Soundguy

Find out that PS was not fixed. Then spoke to dealer who I find out does not routinely work on PS. Then find out no one did a check on the mechanics work before tractor was shipped. If the service manager had simply tried the PS for 10 seconds, he would have known it was not fixed. But he did not check the work, the tractor was shipped and I figured out it was not fixed when it arrived in WI. I called the dealer and told them it was not fixed. Then I figured out the mechanic who did the work had no idea how a PS is supposed to function (limited experience). No one at the dealer had any idea of how a PS is supposed to work. The mechanic, the service manager, the guy (who works for the dealer) who loaded onto the flat bed. No one.

Bottom line, they did not know that they had not fixed the PS because they
1) Did not know what it was and how it was supposed to work.
2) Service manager never bothered to check the work of the mechanic.

 

[Doc_Bob]

3) if they hassle you for payment, get legal help.. either SA or private.., depending on the circumstances as they unfold.

Do keep us informed about this issue.

Soundguy

I hope it never comes to legal! Private woud waste soooo much money. I will keep you informed.
Bob

 

[normde2001]

" Bill was 1266 dollars including 75 dollars for the swapping of the exhaust to horizontal. But, CCC won't cancel part of a bill, it is as you say, all or nothing."

Sure was tough getting "the rest of the story". What does the invoice say the dealer did for the remaining $1191? Does he think he fixed the transmission, or did he charge you for merely attempting to fix the transmission?

 

[Doc_Bob]

"Sure was tough getting "the rest of the story". What does the invoice say the dealer did for the remaining $1191? Does he think he fixed the transmission, or did he charge you for merely attempting to fix the transmission?

Sorry, I did not try to make it "tough". The dealer said he fixed the tranny. The dealer did not say he tried to fix the tranny and failed. Does this help?
The service manager and the mechanic do not know how a fixed tranny is supposed to work (clueless about normal operation of a PS), so they thought they had fixed it. They had not fixed it.
Bob