SA324 Backhoe Attachment

[AZdesertrat]

You probably hate lawyers as much as I do, but you may consider talking to one and taking the dealer to court over this. A $7k backhoe attachment is nothing to snort at. Dealer might settle and just get you the right backhoe, or be forced to refund you. The evidence of how they screwed up is sitting - all 1300 pounds of it -- on the back of your machine. Yanmar would never approve a BH of that class for an SA series tractor. Or maybe you can put some front weights on it, and/or sell it and cut your losses. You may also just sell the BH760, cut your losses, and order yourself a proper BH65 from another dealer. Personally that's what I'd do. Even if I could balance it with front weights, I wouldn't want a three-point hitch BH for anything. There's a reason that 4-point mount is on the back of your 324. Three point hoes can stress a frame/transaxle to the breaking point. This literally happened to my uncle who broke his Kubota L2800 in half after using a 3-point BH for several years. He rebuit his tractor and now has a Kubota-spec BH that mounts on the proper points.

As an aside, what they told you about the 27 HP class sounds like BS and is irrelevant anyway, and any dealer that specs a random 3-point hitch BH for a tractor that has a standard factory mount 4-point BH is either screwy, underhanded, dumb, or some combination of those.

I don't plan on cutting my losses. My attorney will be the AG of Arizona who happens to oversee the consumer affairs dept. This tractor currently has less than 10 hours on it. I bought it last year but because of my health I wasn't able to use it and it sat in my garage. I purchased this tractor because of the good things I heard about Yanmar. The dealer is over two hundred miles away from me and everything was done either through his website or over the phone. With him being Yanmar's largest dealer in the Southwest and Yanmar underwriting the loan I had no reason to believe everything would not be on the up and up. This is why I feel Yanmar is complicit in this. After all, the dealer is their representative and they're responsible for his actions when they're underwriting the equipment. As a side note I'm a two tour Vietnam combat veteran who is 100% service-connected disabled and I purchased this tractor to work around my property in my final years and now I can't even do that because the tractor is unsafe the way it is. I even rigged up a mount for my portable O2 tank and it worked great for the short amount of time I drove the tractor. All I want is what I paid for- no more, no less. If I lose money on this I guarantee you that dealer and Yanmar will lose a lot more than me because I will spend every last dying day bad mouthing them 24/7 to every potential buyer that will listen.

 

[VeRV77]

I don't plan on cutting my losses. My attorney will be the AG of Arizona who happens to oversee the consumer affairs dept. This tractor currently has less than 10 hours on it. I bought it last year but because of my health I wasn't able to use it and it sat in my garage. I purchased this tractor because of the good things I heard about Yanmar. The dealer is over two hundred miles away from me and everything was done either through his website or over the phone. With him being Yanmar's largest dealer in the Southwest and Yanmar underwriting the loan I had no reason to believe everything would not be on the up and up. This is why I feel Yanmar is complicit in this. After all, the dealer is their representative and they're responsible for his actions when they're underwriting the equipment. As a side note I'm a two tour Vietnam combat veteran who is 100% service-connected disabled and I purchased this tractor to work around my property in my final years and now I can't even do that because the tractor is unsafe the way it is. I even rigged up a mount for my portable O2 tank and it worked great for the short amount of time I drove the tractor. All I want is what I paid for- no more, no less. If I lose money on this I guarantee you that dealer and Yanmar will lose a lot more than me because I will spend every last dying day bad mouthing them 24/7 to every potential buyer that will listen.

Good for you!! I think you're going to win this one. I have to say, the good things about Yanmar ARE true, as far as the machinery and equipment go. I still think you made a good choice with the 324, especially in light of how you're using it. The ergonomics on this machine are great, and it's incredibly efficient and reliable. As you fight this, if there is anything I can do to help you let me know - for example you might need pictures or video of an original equipment BH and how it attaches for comparison, and evidence that you were not given the Yanmar BH you paid for. I can send those to you. Even IF you got the BH660 Ansung that would still be underhanded on the dealer's part. And by the way, thank you for your service to this country. I sincerely hope you get this worked out soon!

 

[Rutman]

Man, that dealer seems to be the real Slim Shady.

 

[AZdesertrat]

Man, that dealer seems to be the real Slim Shady.

I appreciate the offer to help. Does anyone know someone at Yanmar that can help me out ? I was never given an itemized invoice even though I requested one several times. I have witnesses that can attest to the fact that it was delivered with the backhoe on it. I have several e-mails of what I wanted including the various attachments. a copy of the canceled check I gave the delivery person, the work order he gave his shop foreman and a copy of purchase agreement. I'm going to try to e-mail Yanmar one more time. If they ignore me again I've laid out my plan B in my mind. You know, people
are funny. You can have 20 people that bought a new tractor and nineteen will tell you how much they like it but the twentieth person will tell you Yanmar's top dealer screwed you and Yanmar refused to help. Now jump ahead 5 or 6 months and you or a friend are in the market for a tractor and someone mentions Yanmar. The first thing you're going to remember is someone bought that brand and got screwed big time. I'm trying to take the high road and keep everything in this forum while trying to work this out before I start naming names. As soon as I file a complaint with the AG I can start telling everyone their is a fraud investigation going on and it will be the truth.

 

[normanb]

Sounds more like a dealer issue then a Yanmar issue.

You probably hate lawyers as much as I do, but you may consider talking to one and taking the dealer to court over this. A $7k backhoe attachment is nothing to snort at. Dealer might settle and just get you the right backhoe, or be forced to refund you. The evidence of how they screwed up is sitting - all 1300 pounds of it -- on the back of your machine. Yanmar would never approve a BH of that class for an SA series tractor. Or maybe you can put some front weights on it, and/or sell it and cut your losses. You may also just sell the BH760, cut your losses, and order yourself a proper BH65 from another dealer. Personally that's what I'd do. Even if I could balance it with front weights, I wouldn't want a three-point hitch BH for anything. There's a reason that 4-point mount is on the back of your 324. Three point hoes can stress a frame/transaxle to the breaking point. This literally happened to my uncle who broke his Kubota L2800 in half after using a 3-point BH for several years. He rebuit his tractor and now has a Kubota-spec BH that mounts on the proper points.

As an aside, what they told you about the 27 HP class sounds like BS and is irrelevant anyway, and any dealer that specs a random 3-point hitch BH for a tractor that has a standard factory mount 4-point BH is either screwy, underhanded, dumb, or some combination of those.

 

[AZdesertrat]

Sounds more like a dealer issue then a Yanmar issue.

If you bought a brand new Chevy pick-up with the loan financed through GM from a Chevrolet dealer and brought it home and your neighbor said " Hey
that's a Ford engine in there " do you think that's just a dealer issue or do think you might have a gripe with GM too ?

 

[buckeyefarmer]

If you bought a brand new Chevy pick-up with the loan financed through GM from a Chevrolet dealer and brought it home and your neighbor said " Hey
that's a Ford engine in there " do you think that's just a dealer issue or do think you might have a gripe with GM too ?

BH is dealer added unless its a TLB from the factory. I doubt yanmar is to blame. Sounds like dealer to me.

 

[VeRV77]

That is most definitely a dealer added backhoe. Yanmar would not add an Ansung 3-point BH, let alone the wrong size at the factory.

 

[VeRV77]

@AZdesertrat, I went back to your first post I re-read this:

"Last year I purchased a new SA324 with a bucket, forks, gannon box and what I thought was a BH660 backhoe like Yanmar recommends. "

That got me thinking.

How did you come to understand that Yanmar "recommends" a BH660? Did the dealer initially sell you on a BH660 from Ansung, and/or fail to inform you that this machine has a Yanmar spec BH (BH65 from Woods) with a factory 4-point mount? Yanmar does not recommend any other backhoe than the proprietary backhoe made for this machine.

I'm wondering if this dealer is adding these cheap Chinese backhoes and fraudulently passing them off as the Yanmar "recommended" model to other customers. If so, that dealer could pocket the difference in price relative to the official Yanmar (Woods Equipment sourced) model. It's possible the dealer has done this to a lot of unsuspecting people, but some noob in the shop accidentally gave you one size up (BH760) and your troubles with the weight mismatch are causing you to look for more answers. They may be putting 760s on the YT-235s, whereas those should have a BH75.

If that is the case, they're possibly very scared you'll blow the lid of their scheme, and hoping you'll just be intimidated and go away. (You don't strike me as the type to be intimidated and go away.) I suspected I already knew what dealer you're talking about after doing a little googling. I won't name the dealer now, but I found a dealer with a website homepage that CLEARLY shows a Yanmar 424 being sold to a customer with an Ansung 3-point backhoe! The Ansung BH seat is clearly visible, as is the control module. Assuming it's the same dealer, I'm pretty sure the customer shown in the image is not you since you've never been there so they're definitely selling Ansungs to others. Go check out your dealer homepage and see if you see what I'm seeing as the images scroll.

Supposing in a best case scenario, they're not passing these off as Yanmar spec backhoes and are not pocketing the difference as part of a bait-and-switch, they're still doing a serious disservice to their customers by selling an inferior attachment when a proprietary backhoe is included on all SA and YT TLB models.

 

[AZdesertrat]

@AZdesertrat, I went back to your first post I re-read this:

"Last year I purchased a new SA324 with a bucket, forks, gannon box and what I thought was a BH660 backhoe like Yanmar recommends. "

That got me thinking.

How did you come to understand that Yanmar "recommends" a BH660? Did the dealer initially sell you on a BH660 from Ansung, and/or fail to inform you that this machine has a Yanmar spec BH (BH65 from Woods) with a factory 4-point mount? Yanmar does not recommend any other backhoe than the proprietary backhoe made for this machine.

I'm wondering if this dealer is adding these cheap Chinese backhoes and fraudulently passing them off as the Yanmar "recommended" model to other customers. If so, that dealer could pocket the difference in price relative to the official Yanmar (Woods Equipment sourced) model. It's possible the dealer has done this to a lot of unsuspecting people, but some noob in the shop accidentally gave you one size up (BH760) and your troubles with the weight mismatch are causing you to look for more answers. They may be putting 760s on the YT-235s, whereas those should have a BH75.

If that is the case, they're possibly very scared you'll blow the lid of their scheme, and hoping you'll just be intimidated and go away. (You don't strike me as the type to be intimidated and go away.) I suspected I already knew what dealer you're talking about after doing a little googling. I won't name the dealer now, but I found a dealer with a website homepage that CLEARLY shows a Yanmar 424 being sold to a customer with an Ansung 3-point backhoe! The Ansung BH seat is clearly visible, as is the control module. Assuming it's the same dealer, I'm pretty sure the customer shown in the image is not you since you've never been there so they're definitely selling Ansungs to others. Go check out your dealer homepage and see if you see what I'm seeing as the images scroll.

Supposing in a best case scenario, they're not passing these off as Yanmar spec backhoes and are not pocketing the difference as part of a bait-and-switch, they're still doing a serious disservice to their customers by selling an inferior attachment when a proprietary backhoe is included on all SA and YT TLB models.

I said 660 because the tractor I thought I was buying had a photo with the hoe on it and I remembered a B6 on it in the same spot of the picture you posted. It could have very well said B65. As I said the tractor delivered was a different serial number from the one I ordered. When I mentioned to him that I thought the tractor was under powered for that hoe I went back to the website to download a picture of the tractor I thought I was buying and it had been deleted. Remember this was over a year ago and I'm going from memory although I do still have all our e-mail correspondence.