Starlink

   / Starlink #891  
Well, mine arrived today. Bit busy today so might not be able to set it up until tomorrow. Looking forward...

Rob
 

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   / Starlink #892  
I am up to about 200 mbps now. Anything over 10 or so is wasted on me. But my wife likes streaming programs, and when the daughters are visiting they are usually teleworking too, including video meetings and conferences. Before, all that was marginal to impossible. We hit the Verizon data caps in a day or two when anyone but me was active.

I am still testing locations. The required field of view is larger than I anticipated. The starlink debug page is useful. It divides the field of view into 12 30 degree segments, with obstruction data for each. So I can see exactly where the problem is. I leave the dish in each location for a couple days to build up enough data for a reliable readout.

Location is california north coast 39N.
 
   / Starlink #894  
   / Starlink #895  
So if this dish points nearly straight up instead of at an angle to the horizon like Directv, does this mean every time it rains the dish becomes a bowl for rain?

The facing surface of the dish is flat, not a bowl.

Rob
 
   / Starlink #897  
Follow-up on my first week's experience (slightly over that).

The first day or two I was getting 90-150+ Mb/s speeds. But there were a variety of service disruptions. Figured it was somewhat expected due to the beta. But some of the disruptions involved the one PC I have connected to the Starlink wifi not recovering its connection even after Starlink was healthy. My phone would be back online but the PC wouldn't. I'd have to connect the PC to another wifi and then back to Starlink to reconnect it. This is not normally how things work when the access point loses Internet and then re-connects, and not normal for my PC. And after the second day my speeds were down consistently to around 30 Mb/s.

I opened a support request (via their web form) on 3/25 about this. The black box was getting pretty hot so I was wondering if something was wrong with the equipment causing the issues. They finally responded to me on 3/30 (5 days, but 2 were weekend). They claimed they checked their stats and found that my system was reporting blockage to the NW a portion of the time. My house is that direction and the dish had auto-pointed itself to the NW so this might be true. It's just sitting in my lawn for now until my roof mount arrives. They did say the box was expected to run hot ("may seem warmer than other power supplies in your home").

Last two days the wind was so strong it blew the dish over so I moved it to a safe spot (on the porch) so it wasn't in use for a day and a half. Wind is gone today so I re-located it further from the house. We'll see if the drop-outs are less frequent and recover better now. Speeds are back to the original range so hopefully that remains consistent too.

Thoughts:

If the dish was blocked, which is possible, I don't fault the Starlink system for the issues. We'll see how things improve (or not). I'm glad they had access to info that gave this insight. I do dislike the fact that they didn't respond very quickly to my support request. Would prefer a phone or chat setup for quicker access. I'd like to have better access in the Starlink app to get into the system. Would like more control over the router and to be able to see the info about blockages through the system. The phone app's 'blockage checker' is a joke. It'd be easier to just lay on the ground and look around to determine blockage! :)

I had tried my work VPN over Starlink the first couple days but the disconnects were a problem. I'll try again soon if things seem more stable with the new dish placement.
 
   / Starlink #898  
I may have missed it, but has anyone in the Deep South received the equipment. Say below a line south of Tennessee?
 
   / Starlink
  • Thread Starter
#899  
Follow-up on my first week's experience (slightly over that).

The first day or two I was getting 90-150+ Mb/s speeds. But there were a variety of service disruptions. Figured it was somewhat expected due to the beta. But some of the disruptions involved the one PC I have connected to the Starlink wifi not recovering its connection even after Starlink was healthy. My phone would be back online but the PC wouldn't. I'd have to connect the PC to another wifi and then back to Starlink to reconnect it. This is not normally how things work when the access point loses Internet and then re-connects, and not normal for my PC. And after the second day my speeds were down consistently to around 30 Mb/s.

I opened a support request (via their web form) on 3/25 about this. The black box was getting pretty hot so I was wondering if something was wrong with the equipment causing the issues. They finally responded to me on 3/30 (5 days, but 2 were weekend). They claimed they checked their stats and found that my system was reporting blockage to the NW a portion of the time. My house is that direction and the dish had auto-pointed itself to the NW so this might be true. It's just sitting in my lawn for now until my roof mount arrives. They did say the box was expected to run hot ("may seem warmer than other power supplies in your home").

Last two days the wind was so strong it blew the dish over so I moved it to a safe spot (on the porch) so it wasn't in use for a day and a half. Wind is gone today so I re-located it further from the house. We'll see if the drop-outs are less frequent and recover better now. Speeds are back to the original range so hopefully that remains consistent too.

Thoughts:

If the dish was blocked, which is possible, I don't fault the Starlink system for the issues. We'll see how things improve (or not). I'm glad they had access to info that gave this insight. I do dislike the fact that they didn't respond very quickly to my support request. Would prefer a phone or chat setup for quicker access. I'd like to have better access in the Starlink app to get into the system. Would like more control over the router and to be able to see the info about blockages through the system. The phone app's 'blockage checker' is a joke. It'd be easier to just lay on the ground and look around to determine blockage! :)

I had tried my work VPN over Starlink the first couple days but the disconnects were a problem. I'll try again soon if things seem more stable with the new dish placement.

It's likely their Support will improve as they migrate from Beta to Business. At the present time their primary mission is creating a complex system that works. That requires employees who are engineering oriented rather than customer oriented.
 
   / Starlink #900  
I may have missed it, but has anyone in the Deep South received the equipment. Say below a line south of Tennessee?

No news .. here on the 29th parallel.
 

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