WARNING ! Ansung misrepresenting

[Deerherd]

Gentlemen, I will have to kindly disagree with your assessment of the situation, this post is about false advertising and a company (Ansung) who is to lazy to update their specifications so the consumer knows what he is buying, why on earth would you not want to know the correct specifications. The point of a forum is to share information and knowledge so others can learn and be informed buyers and pointing out incorrect data is not bashing, it's informing and a great help to others.

Why would you expect me to thank Everything Attachments for NOT weighing the tiller by itself as they said they would, they just posted a shipping weight that they already knew and typed it on a forum that took two minutes, they ship these items every day. (Don't be so gullible) If you read their website they say they fill all their units with fluid so don't try and make it out like they had to go out of their way to please me, I did not buy the unit from them but I do have $10,000 more to spend on other attachments so if they truly new about customer service they would of done as asked.

Trying to create your own narrative of a situation that doesn't exist when posting is silly, anyone can create a user account on a forum and the biggest sign to look for when reading someone's post is when they are backing a company that they supposedly have no financial interest in, that is a dead giveaway and a tell tell sign that they are an owner, stockholder, or a dealer and trying to do damage control by trying to make you look silly, and they should not be posting without revealing their association with a certain brand or company.

So when reading post and trying to decide what implements to buy or tractors be aware who might be swaying you, it might likely be an undercover dealer boosting his own product pretending to be your average joe blow.

Oh yea, EA THANK YOU for changing the specifications on your website that will be very helpful for your potential customers.

You are really missing the point. We understand that the listed weight was incorrect on the manufacturers site and you didn't find out about it until AFTER you purchased it. You are annoyed, we get it. You are accusing them of false advertising when more than likely it's just human error. And If this were a precious metals web site and you paid for something by weight and were shorted we could better understand your whining.

It's a tiller, not silver or gold. Hook the dang thing to your tractor and see how it works!! If it turns out to be too light to do the job, take it back to where you bought it. On the other hand it may work great and you will get many years of great service from it.

And not for nothing, accusingly people of carrying water for EA or any other manufacturer is in really poor taste, especially coming from someone who has been on here about a month. Run the tiller or return it and quit whining, anything else is not productive.

 

[daugen]

And not for nothing, accusingly people of carrying water for EA or any other manufacturer is in really poor taste, especially coming from someone who has been on here about a month. Run the tiller or return it and quit whining, anything else is not productive.

He's new and doesn't understand EA or their commitment. Drive to their place, walk their lot, talk to Peanut and you will go home knowing these folks were on the level with you. They make some of their equipment themselves, the ones I bought, because I could get not only US made but NC made. And these are the same folks I got into a serious upset with when I first joined TBN. Posted my upset on getting a plow from them that looked horrible cosmetically when it got to me, like the stuff on the bottom of the pile at AgriSupply... the whole issue was what could we expect as far as fit and finish on new equipment.

EA understood my upset, said they knew mailorder/internet buyers were totally different than commercial ag buyers, they wanted everything to deliver like it came in a perfect Amazon box. Meaning perfect fit and finish. Well, that's hard to do. I was really upset for other reasons, my wife was dying, and I layed into them. Got my head handed to me by other TBN members for being nitpicky, (one guy said he thought I was a Yuppie with a BMW...too funny, I'm a lifelong no bling Quaker) when they hadn't taken the time to understand the situation. So I've learned to cut others some slack when they come here upset over something. I did it too, and poorly.

EA does a great job and they have to, there are many other competitors for this type of equipment. And lots of cheap stuff out there selling on price only.
Which not many of us want because the heavier equipment usually lasts longer, we all know that. First thing I did when buying my farm was dig two pieces of the prior owner's cheap Agrisupply implements out of my wood line that had been twisted into pretzels, much too light for the job. Or abuse...who cares, they didn't hold up. Off to the recycle center for scrap. I don't want my implements to turn into scrap. Neither does the OP, he wants what he thinks he is getting, and he's annoyed.
Let's not beat him on the head though. I think he gets the point made but also his concern should be validated here and i think it was.

Can we move on...

 

[adventure bob]

I'm going to play devils advocate for a moment... The OP uses a strong word like "misrepresenting" their product. Misrepresenting requires a conscious decision to state a fact falsely. Following the thread and the response from EA, there doesn't appear to be an effort to deceive. Now there may be an administrative error, some incompetence or even some disregard, but I don't think anyone at either Ansung or EA colluded and said "lets say it weighs more than it does so people will thinks its made better than it is" which is what the OP is alluding to. So here's the question to the OP: If this is such an issue, why don't you return it?
While this appears to be a truly egregious issue for the OP, he is just truly riled by a printing issue as he had no way to tell what his tiller actually weighed. Until EA weighed it, there was no valid reason to make such a post, since he didn't truly know which weight was correct.

 

[daugen]

It's not what you say but how you say it Bob, and yes, if this had been posted asking whether this was misrepresentation in our minds, versus potentially
committing libel by stating this company, or any company, deliberately misrepresented their product, it would have gone more smoothly.
Companies always have disclaimers at the bottom in fine print saying
to some degree don't depend upon any of this because it's subject to change.
Their get out of jail card.

Everything we write on the internet is forever, and everywhere. Sometimes it's safer to be a little more conditional, use one barrel and keep the other one in reserve.
And I think the OP did just that when he said he wanted to kindly disagree. Ok. I have no problems with that. From his perspective, I can understand that.
Catman, this group won't steer you wrong. Read this stuff year after year and you learn who you can trust for good advice.

I used to own a VW Golf TDI. VW lied to me so many times, including at the dealership long before the news hit.
Sometimes it's hard to trust certain industries. Luckily I don't think that applies to the agricultural equipment industry.

 

[Sawyer Rob]

YOU guys sure make me glad I bought Howard tillers!

I have no idea what they weigh, but they are trouble free and keep on making my customers happy, even after more than a thousand acres of tilling!

I'm going to go with the STOP whining post! lol lol

SR

 

[Catman8]

Gentleman, everyone is missing the point of this thread, I was upset after driving eight hours to pick up a tiller that did not weigh what was advertised, if I would of known the correct weight I would of bought another brand, and of course it's not worth my time to return it. This is not about me hooking up the tiller to my tractor and telling you if it will till dirt, we all know it will. This is NOT about EA misrepresenting the tiller it's about the company Ansung not telling their dealers and the consumers they are reducing the weight. This thread is not about the great service you have received from EA.

THIS THREAD IS TO HELP OTHER NEW SHOPPERS WHEN LOOKING TO BUY A TILLER SO THEY GET THE CORRECT SPECIFICATIONS, AND THAT IS THE POINT OF A FORUM TO HELP OTHERS. The only people whining are the people opposed to me pointing out facts, as I said don't try to take someone's post and create your own narrative. If you go to Ansungs website they still have not changed their weights and I contacted them days ago, and frankly their attitude on the phone was as if they could care less.

We are the customers and companies need to earn our business, they need to provide us with correct data and the excuse that we reserve the right to inaccuracy is a crock. We do not need to thank a company, they need to thank us for giving them our business. Did EA thank me for pointing out the incorrect data on their site, No. Did EA weigh the tiller by itself as they said, NO. Did EA need to do any of those thing I asked, NO. Can I chose who to give my business to, YES.

FYI, I was only upset the first day, I am not upset anymore, I am just trying to help others by sharing my experience, if you want to share your experiences on a forum please feel free and rest assured I will not call you names or try to shame you or make fun of you for being a new member.
:drink:

 

[adventure bob]

Its one thing to post in a manner that is helpful to others, its a whole 'nother to openly accuse a company of malfeasance. Maybe we got your point of being angry, but couldn't get past the point where you implied, no wait stated explicitly that they were misrepresenting their products without proof.
All companies make mistakes, how they handle them sets bad companies apart from good.

 

[Catman8]

Its one thing to post in a manner that is helpful to others, its a whole 'nother to openly accuse a company of malfeasance. Maybe we got your point of being angry, but couldn't get past the point where you implied, no wait stated explicitly that they were misrepresenting their products without proof.
All companies make mistakes, how they handle them sets bad companies apart from good.

WITHOUT PROOF ? The forth post is photos of their weights from their own website and the last photo is the manual showing showing the actual weight, and we know what the shipping weight is. I don't know how you can get anymore proof than what is printed, unless someone hacked their website and printed false info.

 

[daugen]

unsubscribed
unappreciative and argumentative

 

[sixdogs]

YOU guys sure make me glad I bought Howard tillers!

I have no idea what they weigh, but they are trouble free and keep on making my customers happy, even after more than a thousand acres of tilling!

I'm going to go with the STOP whining post! lol lol

SR

I was going to comment on Howard tillers but didn't want to take us further off-task. I've used a lot of tillers over the years and I have used them really hard. By far, the best tiller I ever used was a Howard. It was also the lightest. I'm not saying anything about the OP's tiller because I have no idea. This is just about my Howard.

I used it in Maine when I lived there and hit more rocks than dirt. It would bounce in the air, hit rocks the size of footballs and I just kept going. I even moved a 450ft driveway with a base of rocks. The lid and body of the tiller was so banged up it looked like smoothed out aluminum foil that had been crumpled up. I broke tines, replaced tines and whatever. It was a chain drive.

Anyway, it never did quit and when I brought it to Ohio with me, folks could not believe what it looked like. I figure the lighter weight helped save it and a heavier weight would have held it in the ground and broke stuff. I don't know but do know that's my story. I sold it for about 40% of what I paid for it new.

 

[Poopdeck Pappy]

You are really missing the point. We understand that the listed weight was incorrect on the manufacturers site and you didn't find out about it until AFTER you purchased it. You are annoyed, we get it. You are accusing them of false advertising when more than likely it's just human error. And If this were a precious metals web site and you paid for something by weight and were shorted we could better understand your whining.

It's a tiller, not silver or gold. Hook the dang thing to your tractor and see how it works!! If it turns out to be too light to do the job, take it back to where you bought it. On the other hand it may work great and you will get many years of great service from it.

And not for nothing, accusingly people of carrying water for EA or any other manufacturer is in really poor taste, especially coming from someone who has been on here about a month. Run the tiller or return it and quit whining, anything else is not productive.

Amen and well said!!

 

[Poopdeck Pappy]

. . .

THIS THREAD IS TO HELP OTHER NEW SHOPPERS WHEN LOOKING TO BUY A TILLER SO THEY GET THE CORRECT SPECIFICATIONS, AND THAT IS THE POINT OF A FORUM TO HELP OTHERS.

We get it. You've made the point for all 5 pages of this thread. You keep beating the same old dead horse.

. . . The only people whining are the people opposed to me pointing out facts, as I said don't try to take someone's post and create your own narrative.

Nobody minds you pointing out facts. Some of us disagree with your assumption of an intent to deceive. Chances are high that it was simply human error. Have you ever made a mistake?

Furthermore, this is a public forum. Just because you create a thread doesn't mean you get to control it's evolution or other people's responses.

As Deerherd said, go use the danged thing and let us know how it works.

P.S.: Don't ever buy a motorcycle (where weight typically is NOT a good thing). The actual weights are often heavier than the weights published by the manufacturers.

 

[downsizingnow48]

I agree. Either use it or return it. Enough caterwauling.

 

[adventure bob]

An error in their specs is not the same thing as malfeasance. You truly do not get the point. Nobody is saying that they didn't incorrectly display the weights: we agree with you. What you are saying is that they did it intentionally: "Misrepresenting." for which you have absolutely no proof whatsoever. Maybe there's something else at play: I'm not sure where your located, since this is a forum with international posters could the misunderstanding be an English communication issue?

 

[sd455dan]

An error in their specs is not the same thing as malfeasance. You truly do not get the point. Nobody is saying that they didn't incorrectly display the weights: we agree with you. What you are saying is that they did it intentionally: "Misrepresenting." for which you have absolutely no proof whatsoever. Maybe there's something else at play: I'm not sure where your located, since this is a forum with international posters could the misunderstanding be an English communication issue?

Mmm On the other hand...

And what if once being made aware of the weight discrepancy , ( SOMETHING HE SAID HE BROUGHT TO THEIR ATTENTION) and ( Ansung said that they told their dealers of the updated specs,)??? they do not correct the weight and continue to advertise and sell the product as weighing more than it does??

I think he has a point- since here is the ads spec at post time...


MODEL ER 062
Recommended Tractor HP 26-45
Tiller Size Length 27.6
Width 67.1
Height 33.1
Weight 656



at some point- The specs Should be updated on Ansungs site
(and Impressed with how responsive ETA was in this regard.)

to keep this kind of thing from happening again- and again,
especially since the manual included with the tiller says 540lb.

with what steel costs I would be ticked to,
but would have No complaints at all- if the tiller showed up weighing 772lbs instead of 656lbs.

My guess is it just takes time for the wheels to get turning and for the spec sheet to get updated, but sometimes it is hard to be patient -

my:2cents:

 

[adventure bob]

SD, but can you prove they did it intentionally? Incompetence and malice are long ways apart on the scale of motivation. Now would I consider a piece of equipment from a manufacturer incompetent enough to botch their own specs several times even after being made aware? Don't know... However have you thought about printing costs on the manuals, labor cost on changing all the sites and any other costs this will bring to the product? If it increases their price on the tiller would you still buy one or would you consider the misprint ok? I think a change of this level isn't going to be exactly cheap. Typically in industries you phase in/out spec changes even if they were a mistake to reduce the cost impact. I haven't been able to determine if the stated weight was the actual shipped weight or not.

 

[bcp]

Many companies seem to hire a web designer for one time to make their pages, but don't have anyone to make all the little changes like this one. Lots of outdated sites out there.

Bruce

 

[sd455dan]

SD, but can you prove they did it intentionally? Incompetence and malice are long ways apart on the scale of motivation. Now would I consider a piece of equipment from a manufacturer incompetent enough to botch their own specs several times even after being made aware? Don't know... However have you thought about printing costs on the manuals, labor cost on changing all the sites and any other costs this will bring to the product? If it increases their price on the tiller would you still buy one or would you consider the misprint ok? I think a change of this level isn't going to be exactly cheap. Typically in industries you phase in/out spec changes even if they were a mistake to reduce the cost impact. I haven't been able to determine if the stated weight was the actual shipped weight or not.

No . and I Absolutely don't believe they did-
but the OP did inform them,
and it just seems logical that within a reasonable time frame the website weight would be corrected-

How long did it take EA to fix their #s for that product's weight -almost immediately.

i have only seen one of Ansung's own products- a grapple and it was well designed and very stoutly constructed.
Don't have a dog in this fight.
As I posted before, - just think it takes time for some companies to get around to updating their sites and it has it has been a Holiday week/weekend, Hopefully Ansung will get around to it soon.
That should put this debate to rest.

 

[Deerherd]

That should put this debate to rest.

The debate won't be settled when they update their website, we have known the weights since post #4 when the OP posted a screen shot of the owners manual showing all the weights of the tillers. It was verified by EA when they weighed the tiller.

What changes were made to the tiller that caused the weight to change is a good question and more importantly, did it negatively effect the performance or longevity of the tiller? Fifty plus posts later we are no closer to really settling the debate, which is how well does the tiller work, not if some website is updated.

 

[Catman8]

The debate won't be settled when they update their website, we have known the weights since post #4 when the OP posted a screen shot of the owners manual showing all the weights of the tillers. It was verified by EA when they weighed the tiller.

What changes were made to the tiller that caused the weight to change is a good question and more importantly, did it negatively effect the performance or longevity of the tiller? Fifty plus posts later we are no closer to really settling the debate, which is how well does the tiller work, not if some website is updated.

THIS POST IS NOT ABOUT A REVIEW OF A TILLER or the longevity, that review could only be posted many years from now. If I placed an add on Craig's list and gave you the wrong specifications I would be misrepresenting the item I listed, they do have an obligation to their consumers to give us the correct specifications before they revise and release a product. When I called Ansung located in Texas she said Ansung had not updated their website and they have had three revisions to their tillers, from the tone of her voice and the way she said it, I'm guessing this has been an issue for a while. If your interested in how well the tiller works a few pages back (Bcrouse) said the tiller worked good for him for his soil conditions. I ordered a scale and when it arrives I will be posting the actual weight of the tiller, who knows what year my tiller is or what revisions we're done to it, I can tell that it looks different then the current photo. I will keep everyone updated.