WARNING!! home depot shoppers

[Bedlam]

Ken ,yes this scam of taking the numbers down and later checking the balance is true.A family member works retail

In reference to my first post about Duncan Donuts, I received a reply with a telephone number to call
I called and they brought up my email.. She verified the store, and said that they are supposed to check all credit card transaction with a license I said ok fine. There was some silence, and she came back and asked if that was ok. I told her fine, if thats the policy of DD then I would except it. I don't got there often and wont be buying any more cards from them.
She asked if she has answered the question, and I asked if it was the DD policy , which she replied 'YES".
She then went on to give me the store number and that a complaisant was going to be filed with that store.
HHMM Its the corporate policy and the store did as they should, yet "they ' are going to file a complaint with the store.
what part of this don't they get.?She went on to tell me that she personally doesn't sign any of her cards, and that requires the clerk to ask for ID.
I informed her that discover card said that if it isn't signed, then it isn't valid.
Anyway, the corporate office filing a complaint for someone doing the policy, is like A cop being fired because he arrested a bank robber.
Oh well, maybe ill get a free coffee.
Its kind of funny, that when you call these places and simply ask what the policy is. they immediately get defensive.
Oh and when they looked and compared my signature to the one on the pad at Home Depot, she said thanks Doctor Al. I smiled, and said how did you know I was a doctor..
the clerks can at least tell if your the right sex, and f the signature is somewhat the same. At least they made the effort.
Alan

After some thought I return to edit. I gave it some thought and I wonder, if because most people don't spend 40 dollars at DD thats why they check. this would seem somewhat reasonable if it were the case.where 40 dollars at a wal mart or gas station would be peanuts.
Just a thought.

 

[jk96]

My wife and I always put SEE ID on our credit cards and have never been questioned about signing the card. Of course, we are hardly ever asked for ID either.

Ok, my turn to vent now. If you have "see id" on your card they shouldn't have to ask for id, it should be handed along with the credit card to the clerk every time you use it. I worked retail as a member of a family business for years and it just drives me crazy when someone hands me a card that says see id without handing my the drivers license as well, or doesn't even have the id in hand when I ask and spends time digging around for it. I've even been chewed out from a customer because her id was in the car and I made her go get it.

There, I feel better.

 

[Bedlam]

JK your right. If I had the see id on mine I would be prepared.
My local bank nows me, so I don't need an ID. But when I visit the other branches I always have it with the deposit or withdrawal slip. I know it relieves the Teller form the fear of getting someone upset.
Glad you feel better. thats whats good about this. ..

 

[bigdeer2000]

my business accepts all the major credit cards,we pay the same fee on cards run self slide or cashier slide.we have hundreds of credit card transactions per day and thankfully seldom have a problem. when we do we submit copy of signed reciept to the company for further investigation. have never been asked if back of card was signed. it is usually several weeks after transaction before we would hear from credit card company and no one could remember any specific normal transaction. stolen cards haven't been a problem so far. most cases brought to our attention are purchaces by family members who have forgotten about purchase or trying to hide it.reported stolen cards are shut down by clearing house networks almost instantly. would rather take an unsigned credit (with signature on reciept) than most checks.

 

[sendero]

Each store is different. For me, I drive a few miles further down the road to reach a different Home Depot. The closest is generally messy and the employees are not really on top of things. The more distant store must have a better manager - because it "works" like it should.

Just like WalMart - some are ghetto marts and others are good stores.

Exactly - it really depends a LOT on the manager(s) of the store. Some are better than others.

We have a Wal-Mart nearby. It opened about 4 years ago and it was a great, well-run place to shop until about 6 months ago. Wifey and I both noticed the decline. One night, she was so angry by the time she left, she came home and got on the computer and got the number to complain to the manager. He called her back the next day and asked, you are talking about the store are #### Blacktop Rd, right? She said, no, it the one at%%%% Blacktop Rd. He told her that he'd been getting a lot of calls of complaint that were intended for "our" store.

Bottom line, there is another Walmart the same distance in another direction, and it is well run, so we go there.

As for Home Depot, it HAS gone downhill the last several years because they are paying less and less and getting more and more part time, stopgap employees who don't know what they are doing and don't care that much either. The preceeding statement is my opinion and not represented as being factual.

 

[Dusty]

my business accepts all the major credit cards,we pay the same fee on cards run self slide or cashier slide.we have hundreds of credit card transactions per day and thankfully seldom have a problem. when we do we submit copy of signed reciept to the company for further investigation. have never been asked if back of card was signed. it is usually several weeks after transaction before we would hear from credit card company and no one could remember any specific normal transaction. stolen cards haven't been a problem so far. most cases brought to our attention are purchaces by family members who have forgotten about purchase or trying to hide it.reported stolen cards are shut down by clearing house networks almost instantly. would rather take an unsigned credit (with signature on reciept) than most checks.

We use Telecheck for checks and it is flawless. I was even able to negotiate the rate down to what we pay for credit cards. If the check bounces, we never see it, hear about it, nor worry about it. They pay us within 24 hours of submitting the information with a direct deposit into our account.
The company that I don't like, and we only accept there card grudgingly, is American Express. They always take the customers side and in the past, we have had nothing but problems with them. In one instance, they reversed a charge where the customer returned a defective item to the store and got a replacement. We lost the money and the goods. There justification was that we should have done a return and then another sale, instead of just exchanging the defective item with a new one. Not only are there customers never wrong, but they extend that attitude toward there own staff.
Dusty

 

[bigdeer2000]

we don't take american express.i have noticed that most retailers with low margins don't take ae. the rates are to high

 

[gemini5362]

I had an installer that was subcontracted by lowe's to install a garage door. We had some issues about the installation, when they were finally done installing the door I went over to inspect and the installer had not finished putting up the trim that keeps the water out around the garage door. I called the garage door installer directly and they said they would take care of it. A few days later the garage door installer secretary called to ask me when I was going to sign the contract that the work was done. I told her not until this trim was installed and she said they would take care of it. I waited a few days and then went and talked to a lowe's manager. He had his installed sales manager call the company and tell them that they were not going to be paid at all until they were finished with the job including the trim that had to be installed. Miracously enough the garage door people have been leaving me all kinds of messages to call them. I just got back into town today and they made me an apointment for tomorrow to install the trim. I really like this lowes store because the managers will do their job and if you have a problem they take care of it.

 

[LBrown59]

We use Telecheck for checks and it is flawless.
Dusty

=============
No CRA is flawless and That certainly includes Telecheck.
I've had problem after problem getting checks accepted at speedway when there is absolutely no legitimate reason for them being rejected.
I just don't have any use for these Check clearing outfits and CRAs in general as the whole set up is a racket.
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[MikePA]

The TBN of credit issues.