Well Mystery Explained

/ Well Mystery Explained #1  

troutsqueezer

Veteran Member
Joined
Sep 27, 2010
Messages
1,302
Location
Pilot Hill, CA.
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Kubota B21
You think you know a thing or two about wells, having depended on one for the last thirty years. Well, I learned something new yesterday so I thought I'd pass it on to the Collective, in case you run into a similar situation.

My wife has around three acres of landscaped botanical gardens and I run the watering system for them. This consists of 38 sprinkler zones which, in the Summer, can run between 8 and 10 hours every day. It is almost a full time job keeping all the sprinklers operating properly.

The well is 275 feet deep, 25 GPM, 1.5 hp submersible pump. The tank is an 88 gallon bladder. A few weeks ago, the pump kicked the protection breaker that resides on the bottom of the Franklin Well Control Box (the one with the starting capacitor in it). I reset the breaker and everything was fine. Having been around the block a time or two, I knew this was likely the symptom of a larger problem. It went a week before tripping again. I reset the breaker again and replaced the control box this time just to rule out a faulty breaker, failing starter cap, etc. But I suspected the pump, after 25 years of pumping, might be failing. Most often, the bearings in the pump begin to tighten up, the motor draws a little more current to spin it and the breaker kicks in as a result. Naturally, the breaker kicked off again so I called in the local well company to confirm and replace the pump/motor.

After two hours of labor, the pump and new wiring was installed and the pump was switched on to test it. Putting a hand against the open pipe - not yet connected to the pipes leading to the house - one could feel the rush of air as the poly tube coming up from the bottom of the well was filling with water. However, after a second or two, the rushing air stopped. No water, no air, but the pump was still running according to the ammeter. Huh? The technicians claimed they have never seen that happen. Was the pump air-locked? Waited 10 minutes, tried again. Nada. Shook the pump assembly up and down to maybe flush air out of the pump. Zilch.

Somewhat panicked, this is about the time the technicians start to jump to conclusions: The well is going dry, of course! That's why the previous pump overheated! We're afraid you're going to have to call the big guys with the big rig and re-drill. Before taking that step, we dropped a rock into the well and counted the seconds before splashdown. Eleven seconds. Doing some quick mental math: "That confirms it!", says the lead tech. "The static level is too low". He calls his boss. Boss says do a string test. Drop a string with weight attached, listen for it to hit the water surface, mark the string with tape, drop the string some more until the weight hits bottom and mark with tape again. Pull the string up and measure the string between pieces of tape. That is your static level. My static level was 50 feet. Sounded good to me but too low, says tech. This is the astounding part: He says probably what is happening is that the pump uses up all that static water to partially fill up the poly piping then shuts down. :confused2: I said that sounded like nonsense. Nothing about that scenario adds up. For one thing, 50 feet of static water in a 6" diameter hole would more than fill a skinny poly pipe. Secondly, the symptoms leading up to my call for help did not suggest a dry well, especially given the well has delivered for many years through droughts way more serious than the minor one we're currently in.

No choice now but to lift the assembly out of the well again and ensure the poly pipe-to-pump connection was secure. It was. So we put everything back down the hole and kept our fingers crossed, especially me. What do you think happened? I can tell you, everybody learned some things that day, about jumping to conclusions and about how things work.

As it happened, the first time we pulled the poly pipe/pump assembly from the well, some buildup on the sides of the pipe was loosened, since the pipe is flexible. After re-installing the assembly with the new pump and then switching the pump on, that buildup (crud,manganese) was pushed up the pipe and after a few seconds, formed a solid plug that the pump could no longer push, hence, the air stopped rushing out of the pipe. Upon removing the pipe/pump assembly from the well a second time, unbeknownst to us, we loosened up the plug. So when we switched on the pump a second time, out came what looked like to me, a cow taking a very healthy crap after being constipated for a week. Big, long tubes of black, gooey buildup poured out onto the ground, follow by a few seconds of blackish water, followed by nice, clean, plentiful H2O.

Lesson learned: Be careful what "trained technicians" tell you. Occum's Razor, once again, prevails, only you don't know it until you see it. Seeing it is the hard part. But I knew all along that coincidences were too high for that well to run that dry just as the well technicians were standing by. By 8:30 p.m. we were finally finished and I was tired. Missed dinner but having dodged a bullet, I didn't care. :dance1:
 
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/ Well Mystery Explained #3  
Well, stories

When it comes to water, It's usually something simple.

I served on the Board of School Directors at our local elementary school. When I came on, the concern for the well and water was passed to me as a possible "Big Issue" i.e. budget item.

I started looking into the matter, and found a convoluted trail of symptoms, appraisals and remedies going back some years,. Starting with a remodle and addition to the school when both the well and septic were redone.

These remedies included restricted water use in the kitchen, an expensive refit of low flush fixtures . Putting the deep well pumps on a timer to allow replenishment. The installation of TWO several thousand gallon in ground cisterns with boost pumps . And still, there were "Water shortages" with no flow at the tap.
Now this school is small, less than 300 total occupancy. No pool, no grounds irrigation, no gym with showers, just a couple of restrooms and a kitchen that got most of it's food prepared.

I started looking into the issue by consulting with the well driller of record. Great guy, and he too was confounded His recollection was 100 feet to water, with a flow well over 10gpm.
I wanted to be responsible and see if anything changed, so I called in the drillers service team, and we double checked depth and flow. Even ten years after the install, the drillers memory was spot on, and the flow was over 10gpm and enough that we really couldn't drop the water level when the standard pump was spilling water out directly on the ground.
There were two sets of old, poly tube and wires in the casing from previous replacements along with the "good pump. I didn't really like that, so I asked that everything be pulled to clean things up and then put in a new pump "just because". An extra $350 didn't seem wasteful as a preventative measure The service guys muttered something like "we never do that , just drop a new one in "..
I insisted, and the mess was pulled.

After wiring in the new pump, the set up was inspected and wires were wiped off to be retaped for the trip back down the hole.

What do you suppose was discovered? About 40 feet above the pump, just about at water line, both the supply wires were chaffed and bare. Under some conditions, they might touch, but under any conditions power could certainly "leak". Now we all know that deep pumps give a jump (twist) when they start up. thats why the snubbers, There was no heavy duty motor to casing snubber as is common use now, in the old install, just the poly wire guides.

It then made sense to me that the motor was beeing shorted some very important power. That is, it was more likely than not, running intermittantly at best. I never heard anything about poping breakers from the custodian, He was cautious with his information, as the trouble seems to have been placed on his shoulders, and the history of effective reponse wasn't good.

At any rate, With the double check of performance covering the water source being suffient, a new pump (and NEW WIRES) was lowered in the hole. The pump timer was disabled. Since that time, there has been no trouble with the water systems .

Digging out those cisterns and doing away with the boost pumps etc. would have been my choice if it could be done for nothing, Just something else to maintain and worry about. A couple of 80 gal well trolls would be more than enough.

Someone made a pretty penny putting that water system in though. I'll never forgive him!
 
/ Well Mystery Explained
  • Thread Starter
#4  
That's a good story too. I only wish my new pump and motor cost $350. Unfortunately, it cost $1400, not including labor and other parts. Worth it if it goes another 25 years, I suppose.
 
/ Well Mystery Explained #5  
good story. it's like that everywhere.

i work in an electronics oriented job many nights. I work around other engineers. many people will tag and mark equipment as bad and leave it for me to fix. 75% of the equipment i repair by simply taking the 'BAD' tag of fit.

IE.. all the other engineers have 0-nil diagnostic capability...
 
/ Well Mystery Explained #6  
IE.. all the other engineers have 0-nil diagnostic capability...

There are people in this world that could not find their way out of a wet paper sack., Cannot fix anything, and have no idea how anything in the world works. I have wanted to know how things work since I was about 4 or 5.. I started taking apart old clocks and things.. By the time I was 12 I was making money fixing 8 track decks and Tv's.
 
/ Well Mystery Explained #7  
I never had the burning desire to see how everything works, but have learned a lot through life, out of necessity. Luckily, I wa a tomboy and followed my dad around when I was a kid, and he was a master mechanic. Gave me a foundation to build on. Wish I had learned more from him, though.
 
/ Well Mystery Explained #8  
I too Dennis been around well for 40 plus years.. I have had my share of problems.. but a plugged discharge line would be the first for me.. both of my well are 4",, one is 330 ft deep, good drinking water, with the pump setting at 80 ft. the other is 180 feet deep with the pump setting 60 ft.. pasture, cattle water,, The water level is at 22 ft.,, cause my elevation is 22 feet,, Interesting story.. thanks Lou
 
/ Well Mystery Explained #9  
There are people in this world that could not find their way out of a wet paper sack., Cannot fix anything, and have no idea how anything in the world works. I have wanted to know how things work since I was about 4 or 5.. I started taking apart old clocks and things.. By the time I was 12 I was making money fixing 8 track decks and Tv's.

similar story.. took plenty of stuff apart. fixed tape decks on the side when i was in high school. I actually work with some OK audio engineers. they can operate the equipment usually. just have no clue how it operates or how to diagnose an issue in anything other than 'it works' circumstances.
 
/ Well Mystery Explained #10  
My well is over 600' deep and the pump is about 100' above the bottom. The static level is about 40' down so there's plenty of reserve. The drillers didn't hit much water so the previous owner kind of gave up. I had it hydrofracted. The driller said that putting the pump too close to the bottom will cause issues. After years of use the bottom of the well will start to fill with sediment and once it gets to the pump it will get sucked up.
 
/ Well Mystery Explained #11  
New one to me on the CLOG never seen it... One that hit one of my old companies was the day shift Electrical Maintenance crew decided the Main Pump went bad. They were on phone calling well company (1000 bucks to pull the pump) We pumped well over 4 million gallon a month there with a 3 phase 50hp submersible pump set at an astounding 65 feet.! It ran off 480 3phase inverter with soft ramp up and a air over water bladder tank that was 20 some feet high and probably 14' across. That thing would push gravel size of marbles thru the lines :eek: Anyhow they all yelling no water plant gonna have to have NEW pump put in (note it was only 4 months old pump as they said it went bad on same shift while prior.) Now me and my other 8hr 2nd shift electrician went to looking. Pulled voltage readings under the VFD and they were all over. Something not right for sure, maybe bad VFD so more looking on top side of BIG VFD Voltage all over... Ok lets head backwards. the issue ended up being a Bus Bar (Plug in Fused Disconnect) 200+ feet away. It had BURNT off the buss bar contact points, luckly we could move it backwards one point install a new one and back up and running... We had to CAN a un-used disconnect from different part of the plant but the wiring all worked out and had it back running in 2 or so hours. The other guys could have had a real reaming but we (other 8hr electrician and I) covered for them & said it was really hard to find... :/
Mark
 
/ Well Mystery Explained #12  
It doesn't help when there are dishonest drillers and pump service guys running around over charging and cobbling things up.
 
/ Well Mystery Explained #14  
In my case, the pump quit pumping over the Christmas holiday with the whole in-law thing going on here at the house. Got the voltmeter out, power good, nothing frozen, wtf?

I called a local service guy on a Saturday, and the first thing he suggested was the contactors on the relay (not a VFD). He didn't want to drive out here on Christmas Eve, and I don't blame him, but a whole house water outage couldn't be caused by something that simple. I was having trouble buying that BS, partly due to the timing, and associated wifely hysteria.

Well, it was... piece of grass had grown up into the relay housing, and darn if it wasn't stuck between the mechanical relay contacts. The guy wouldn't take a dime for his time, just happy he had diagnosed it correctly and didn't have to drive up in the hills. Said 90% of his calls were similar. Wished me a merry and hung up.

Me = :banghead:

He will be the first guy I call if I ever have a real problem. I overthunk it and simple experience won the day.

My pump story.
 
/ Well Mystery Explained
  • Thread Starter
#15  
Yep, one time I had a bunch of earwigs crawl up into the pressure switch and foul the contacts. Learned to plug the holes after that. I only have to call the service guy if it's something down in the hole. I'm not equipped to handle that.
 
/ Well Mystery Explained #16  
I never had the burning desire to see how everything works, but have learned a lot through life, out of necessity. Luckily, I wa a tomboy and followed my dad around when I was a kid, and he was a master mechanic. Gave me a foundation to build on. Wish I had learned more from him, though.

Ditto what the nice farm lady said, well, except the tomboy part, but given my name (Thomas) and the fact that I was then a boy, I guess you'all can overlook that too.

My da had been: a licensed electrician, stockcar driver/mechanic, part-time mold maker/machinist, a miner, and chief cook and bottle washer (he also tells of washing spitoons as punishment) for his mom's tavern from age 7, when he left his blacksmith apprenticeship because his da died suddenly, and I wish I had paid more attention to all the things he had me "help him" wit while I was growing up.

I did learn some skills and philosophy about troubleshooting and problem solving from him, which has helped to no end even in my medical career.

To make this fit the well mystery subject of this thread, those "well technicians" that "helped" the OP so much should be the ones to eat the new pump cost, given that they never apparently proved it was faulty and the cause of symptom in the first place.

When we started to have some flow problems a few years ago, after only 15 years in our house (the pump and well were maybe 20 years old at most), our well specialist tested the pump and as the OP suggested, the bearings were pretty gritty, and it made the grinding noise I could hear in the well casing.

We bought the pump he suggested, and kept the old one (I thought maybe I could use it for a pond fountain, if I re-lubed and decalcified the bearings), and hopefully this one will outlive it's 25 year warranty, and I will not have to replace it again (not 'cause I'll be ded, but hopefully will have moved somewhere warmer and sunnier).

Anyway, I'm glad the OP has good water, and think what it woulda cost ya if you did have a dry well......

A thought occurred to me as I read about the cow doodyish stuff, etc, that came from the source of your drinking (i.e., life-sustaining) daily water source: Do you disinfect your well on any regular basis with chlorine or the like, if not, consider doing so, it's relatively easy and cuts down on the rust and sulfur creating bacteria that can develop. Not to mention the toxic or infection-causing kinds...

A search here or on google will give some go easy to perform protocols for shocking wells and/or springs. (You might try looking for a North Carolina Cooperative Extension page titled "Protecting Water Supply Springs").

...and a big thanks to the Farm Lady (gurl) for reminding me of how much and how hard my dad tried to beat knowledge into my head, and how much the little he got in there has helped me over my whole life.

Thomas
 
/ Well Mystery Explained #17  
I had one awhile back where the water level had dropped to about even with the pump intake. I couldn't figure it out at first, it would pump a little and then quit...pump a little and quit. Never seen anything like it. When I pulled the pump (set at 120', plenty deep for our area) I found nothing wrong with the pump. I then went to check the water level, which I expected to be about 80', and my 100' tape never made splashdown. I then went in with a longer string and discovered the water level trouble. We were in a bad drought that year and in that particular location the water levels dropped more than most.

It wasn't something I was used to seeing so it was easy to not have a good idea on what was happening.

By the 2nd or 3rd one I knew immediately what the problem was.

You should have had the well guys blow the well with an air compressor to clear it of any debris. That same debris is probably still lodged in the pump intake screen and it will continue to clog.

As for the poster with the bad wires a simple ohmmeter check (with either a megger or analog Simpson) would have showed the status of the bare wires.
 
/ Well Mystery Explained
  • Thread Starter
#18  
To make this fit the well mystery subject of this thread, those "well technicians" that "helped" the OP so much should be the ones to eat the new pump cost, given that they never apparently proved it was faulty and the cause of symptom in the first place.
Thomas

I should have mentioned that after we pulled the bad pump from the well, we separated the pump from the motor. The motor spun freely just using your fingers. The pump however, would not turn at all using fingers, had to use a big screwdriver and even then it was tough. I was surprised the motor would turn the pump at all. Clear evidence of the problem right there, and the technicians ignored it, even after I pointed it out. As I stated, they seemed to be panicking because they couldn't come up with an explanation of why the motor was running but there was nothing coming up.

As for shocking the well, I look at it this way. Manganese typically can be found in wells and poses little, if any, health risk. The well is deep enough so that Giardia and other harmful organisms are less of a danger as well. Lastly, I've been drinking water from this well since 1978 and it ain't killed me yet. :p
 
/ Well Mystery Explained
  • Thread Starter
#19  
You should have had the well guys blow the well with an air compressor to clear it of any debris. That same debris is probably still lodged in the pump intake screen and it will continue to clog.

Fortunately, the sludge came from the poly pipe which is situated after the pump intake. There is also a check valve at the output end of the pump, so none would have slid back into the pump itself.
 
/ Well Mystery Explained #20  
In my case, the pump quit pumping over the Christmas holiday with the whole in-law thing going on here at the house. Got the voltmeter out, power good, nothing frozen, wtf?

I called a local service guy on a Saturday, and the first thing he suggested was the contactors on the relay (not a VFD). He didn't want to drive out here on Christmas Eve, and I don't blame him, but a whole house water outage couldn't be caused by something that simple. I was having trouble buying that BS, partly due to the timing, and associated wifely hysteria.

Well, it was... piece of grass had grown up into the relay housing, and darn if it wasn't stuck between the mechanical relay contacts. The guy wouldn't take a dime for his time, just happy he had diagnosed it correctly and didn't have to drive up in the hills. Said 90% of his calls were similar. Wished me a merry and hung up.

Me = :banghead:

He will be the first guy I call if I ever have a real problem. I overthunk it and simple experience won the day.

My pump story.

Our 28 year old well pump motor quit on Thanksgiving with in-laws. Had to bail out to a motel. This is a useful thread on the things that might go wrong other than the well pump motor.
 

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