DK35vince
Super Member
Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..
What is Everything Attachments thinking?
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Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..
Don87
Elite Member
Another potential customer on the fence. Very interested in buying a landscape rake and was considering theirs. But I am hesitant to spend over $1K with a company that doesn't have good customer service or care enough about customer satisfaction to respond in a more positive manner.
In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.
Guess how I feel about Kubota?
In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.
Guess how I feel about Kubota?
BIG DOOLEY
Platinum Member
To me I see this as someone who doesn't take pride in his work.
How good are the welds he laid down on that piece of equipment?
I love to fabricate, weld and make my own items. I like to make furniture for our house. I made all the wood trim in our house...
When I do work for someone else I am even more selfconscious of how I do the job.
You can tell me I'm wrong or wasting my time all day long.
It is taking pride in your work and there is not anything wrong with that.
There is also absolutely nothing wrong with wanting to buy goods or services and expecting them to measure up to a certain degree of quality and asthetics.
Poor asthetics is shabby work.
Dr Dave
Platinum Member
In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.
Guess how I feel about Kubota?[/QUOTE]
wow! thats customer service!
Guess how I feel about Kubota?[/QUOTE]
wow! thats customer service!
BIG DOOLEY
Platinum Member
Post #14 explains it also.
BuzzardA91
Gold Member
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- West Granby CT
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- JD 4105. 375 Backhoe. 2005 Polaris Ranger
Again, it makes no sense why EverythingAttachments doesn't post. I agree doesn't sound like a big issue. The best thing about EverythingAttachments are 1- videos and 2- how quick they respond to posts. Where are you Peanut?...
daugen
Epic Contributor
Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..
That's what I was told when I voiced my displeasure with getting a subsoiler that was deeply scratched and rusty, all over.
And EA responded that they understood there were different perceptions with internet buyers, a totally different mind set from local farmers and buyers.
Their firm expectation was something nicely boxed
and with shiny unscratched paint. Just like if they bought a tv from Amazon.
And here's the rub. When you go out on the back lot of Tractor Supply, or anywhere, and see six box blades there, aren't you going to pick the nicest one?
The one with the least scratches?
Most people want the straightest 2x4 in the pile also.
Mail order/internet buyers don't get to see the product first, so they expect perfection. That is what EA told me and
they have no problem with it. I think they really understand. But their vendors and shippers don't necessarily see it that way.
And there certainly is a carry over "farmer mentality" that the only good plow is one with the paint worn off and mud on it, because that means it's working, not a show piece.
"Real" farmers don't expect their disc harrows to look like the hood of some city slicker's BMW. Nor do most of us.
But why should a buyer of a new product have to shim it up with endless washers? The OP will be looking at those washers for a long time. Better he get some satisfaction early on, these things don't improve
with age. But the sensitivity here is that form should follow function in ag equipment, and not too many of us wash and wax our box blades when we are done with them. I don't. But I don't let anything get rusty either.
We all have different comfort levels as to how to take care of equipment, but when new, we ought to either get a shiny new one, or an acknowledgement of the reality and a price change to maintain the item's value.
For those of you who know how to weld well, this is a simple issue. For those of us who don't, then it's usually lugging the implement somewhere for someone else to work on it. Not what the buyer should pay full price for.
Lots of ways to have happy endings, but communication is really important. And that seems to be the overriding issue at this point. Deer season???
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..
That's what I was told when I voiced my displeasure with getting a subsoiler that was deeply scratched and rusty, all over.
And EA responded that they understood there were different perceptions with internet buyers, a totally different mind set from local farmers and buyers.
Their firm expectation was something nicely boxed
and with shiny unscratched paint. Just like if they bought a tv from Amazon.
And here's the rub. When you go out on the back lot of Tractor Supply, or anywhere, and see six box blades there, aren't you going to pick the nicest one?
The one with the least scratches?
Most people want the straightest 2x4 in the pile also.
Mail order/internet buyers don't get to see the product first, so they expect perfection. That is what EA told me and
they have no problem with it. I think they really understand. But their vendors and shippers don't necessarily see it that way.
And there certainly is a carry over "farmer mentality" that the only good plow is one with the paint worn off and mud on it, because that means it's working, not a show piece.
"Real" farmers don't expect their disc harrows to look like the hood of some city slicker's BMW. Nor do most of us.
But why should a buyer of a new product have to shim it up with endless washers? The OP will be looking at those washers for a long time. Better he get some satisfaction early on, these things don't improve
with age. But the sensitivity here is that form should follow function in ag equipment, and not too many of us wash and wax our box blades when we are done with them. I don't. But I don't let anything get rusty either.
We all have different comfort levels as to how to take care of equipment, but when new, we ought to either get a shiny new one, or an acknowledgement of the reality and a price change to maintain the item's value.
For those of you who know how to weld well, this is a simple issue. For those of us who don't, then it's usually lugging the implement somewhere for someone else to work on it. Not what the buyer should pay full price for.
Lots of ways to have happy endings, but communication is really important. And that seems to be the overriding issue at this point. Deer season???
jake98
Veteran Member
- Joined
- Nov 10, 2007
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- 1,881
- Location
- Dingmans Ferry PA
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- 53 Cub, 70's JD 410, Kioti 25hst
As a carpenter, crooked stuff has always bugged me too. People that build stuff for themselves are probably more apt to notice 'lack of straightness' than others. Some people can't even see it. I doubt if EA's guarantee says anything about asthetics, and the weld looks right. It's not great customer service, to accuse your customer of anything right off the bat, but if you're going to buy things priced way less than top of the line, and then call to complain about issues, that aren't issues, this is where you end up. I can't afford top of the line, so I've learned to look at the value and not dwell on minor annoyances. The guy that did the nice welds probably ain't even making enough to buy a tractor, so I say just enjoy it, beat the crap out of it, it ain't gonna break. :2cents: guess I'm up to twice that now.. :2cents:
Don87
Elite Member
That was the point of the thread, from what I've read. And the pictures tell the tale.
Nowhere has the OP asked for a replacement or repair of the boxblade(although it should be fixed IMHO).
murphy1244
Super Star Member
- Joined
- Nov 25, 2011
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- 19,512
- Location
- Ohio
- Tractor
- Kubota 1120 RTV Kioti DK-40, MF-135, Ventrac 4500Y
Crooked things bugs the crap out of me. I've even straightened pictures hanging at the doctors office after staring at them for five fuming minutes.:hissyfit:
I don't doubt anyones' tale of woe here but just thought I'd add my positive customer experience with EA. I ordered a box blade from them on the net, thought better, canceled by phone and then second guessed my second guess. Called them back and re-ordered. They even helped with choosing a place to drop ship the box blade and were very understanding and helpful. And by the way, the manufacture of the BB was/is quality workmanship. I surprised to hear all the bad customer service reviews. I hope we do hear from them on this forum before this thread disappears.
Zebrafive
Super Member
To all those asking why EA has not respond here, remember today is not a business day. Let them have the weekend off. If nothing Monday have at 'em.
daugen
Epic Contributor
I am feeling Mohammed's steely eye on this thread and wondering when the plug is going to get pulled. I hope it doesn't, there's nothing unkind or false here.
Just the facts. The truth will set us all free...
The Cain Brothers, who built my subsoiler, built a very sturdy product. Too large for my smaller tractor, would stop it in its tracks constantly, lots of rocks..., but I can't wait to
try it out on the Kubota, with more than twice the weight and hp. And if I use that subsoiler again in the same field, I'm going to get more rocks, a huge amount of granite rocks here, and many large
quarries in our area. So I'm going to need a rock scoop or some gizmo to help me pick up the rocks, which I did by hand on my first 50x100 garden, and I'm not doing it by hand again.
And the point of this is that I'm willing to consider EA again, because they have a broad selection, and once they get on a case, they usually seem to get it resolved. This one seems odd, but as long as this was a brand new
product, and the weld was off by some significant amount, well, that might be acceptable "in the old days" on a farm implement, but not I genuinely believe in the future.
Amazon had a terrible time with poor repackaging from their
warehouses, they admitted they had problems, and improved things a little. The idea of putting a small item in a big carboard box with a tiny token piece of plastic padding isn't going to make anyone happy any more.
There really is a right way to do it, so why not request, not demand, a properly built product? And then if it is delivered not as expected, you should have the right to say no thank you, and not pay for return shipping. IMHO.
Basic contract law, like most insurance. Return policies are important and no one should plead ignorance after the fact.
It will take time for these wake up calls to get improvement. And we are all rooting for our fellow citizens in this manufacturing sector to "get their act together".
The better they do that, the more their business will grow. And not get sent offshore to who knows where. I know this may sound corny, but as an American, I'm rooting for EA to succeed.
EA has a wonderful benefit to them here that they have the ears of this large group, most of us who either need, use, or will need their products at some point. Fertile ground....
So since I would prefer my subsoiler to be built in South Carolina vs. South Peking, and I think many others would also, there is a feedback benefit to EA here that I hope they appreciate.
Unfortunately, I'm betting on the "thread closed" sign going up. Remember, discussion of moderation policies is not permitted. Discussion of specific business transactions does not seem to be permitted.
Not my sand box, just an appreciative user who has gotten a couple of "traffic tickets" from the owners so far. And I really do understand their concerns. Now if I wanted to pony up 20 bucks a year and all of us did, then they wouldn't need advertisers, they would just roll in the money...But this forum is free. Free. Free usually comes with some strings and we are adults.
I'm hoping before this disappears a happy ending can be reported. All he wants for Christmas is a reweld, not a trip to the Moon.
sorry, that was a nickel's worth.
And perhaps some confirmation that he is among like thinking individuals. Which is always tricky here for sure, and I say that nicely.
Just the facts. The truth will set us all free...
The Cain Brothers, who built my subsoiler, built a very sturdy product. Too large for my smaller tractor, would stop it in its tracks constantly, lots of rocks..., but I can't wait to
try it out on the Kubota, with more than twice the weight and hp. And if I use that subsoiler again in the same field, I'm going to get more rocks, a huge amount of granite rocks here, and many large
quarries in our area. So I'm going to need a rock scoop or some gizmo to help me pick up the rocks, which I did by hand on my first 50x100 garden, and I'm not doing it by hand again.
And the point of this is that I'm willing to consider EA again, because they have a broad selection, and once they get on a case, they usually seem to get it resolved. This one seems odd, but as long as this was a brand new
product, and the weld was off by some significant amount, well, that might be acceptable "in the old days" on a farm implement, but not I genuinely believe in the future.
Amazon had a terrible time with poor repackaging from their
warehouses, they admitted they had problems, and improved things a little. The idea of putting a small item in a big carboard box with a tiny token piece of plastic padding isn't going to make anyone happy any more.
There really is a right way to do it, so why not request, not demand, a properly built product? And then if it is delivered not as expected, you should have the right to say no thank you, and not pay for return shipping. IMHO.
Basic contract law, like most insurance. Return policies are important and no one should plead ignorance after the fact.
It will take time for these wake up calls to get improvement. And we are all rooting for our fellow citizens in this manufacturing sector to "get their act together".
The better they do that, the more their business will grow. And not get sent offshore to who knows where. I know this may sound corny, but as an American, I'm rooting for EA to succeed.
EA has a wonderful benefit to them here that they have the ears of this large group, most of us who either need, use, or will need their products at some point. Fertile ground....
So since I would prefer my subsoiler to be built in South Carolina vs. South Peking, and I think many others would also, there is a feedback benefit to EA here that I hope they appreciate.
Unfortunately, I'm betting on the "thread closed" sign going up. Remember, discussion of moderation policies is not permitted. Discussion of specific business transactions does not seem to be permitted.
Not my sand box, just an appreciative user who has gotten a couple of "traffic tickets" from the owners so far. And I really do understand their concerns. Now if I wanted to pony up 20 bucks a year and all of us did, then they wouldn't need advertisers, they would just roll in the money...But this forum is free. Free. Free usually comes with some strings and we are adults.
I'm hoping before this disappears a happy ending can be reported. All he wants for Christmas is a reweld, not a trip to the Moon.
sorry, that was a nickel's worth.
And perhaps some confirmation that he is among like thinking individuals. Which is always tricky here for sure, and I say that nicely.
jake98
Veteran Member
- Joined
- Nov 10, 2007
- Messages
- 1,881
- Location
- Dingmans Ferry PA
- Tractor
- 53 Cub, 70's JD 410, Kioti 25hst
Ted's spending his day off in the warehouse with a BFH, and Peanut's trying to figure out how to work the micrometer..
(I sure hope they're making a video, just in case a catastrophe like this rears it's ugly head again..)
(I sure hope they're making a video, just in case a catastrophe like this rears it's ugly head again..)
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daugen
Epic Contributor
To all those asking why EA has not respond here, remember today is not a business day. Let them have the weekend off. If nothing Monday have at 'em.
excellent point. EA are family folk, they believe in being home on the weekends and not minding internet blogs. I applaud their putting family first just as I applaud Chick Filet
for not opening on Sunday. So time to chill and give them a chance on Monday.
excellent point. EA are family folk, they believe in being home on the weekends and not minding internet blogs. I applaud their putting family first just as I applaud Chick Filet
for not opening on Sunday. So time to chill and give them a chance on Monday.
jimmyj
Elite Member
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- Aug 28, 2007
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- 4,126
- Location
- Ontario Canada
- Tractor
- Allis Chalmers 616 (Two) and a Kioti CK30 HST with loader and backhoe
Let's see what happens tomorrow. This to me, if I was EA would be a very easy fix in terms of PR.
Marveltone
Veteran Member
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- Somewhere north of Roseau, MN
- Tractor
- Fordson Major Diesel, McCormick Deering W4, Ford 1510, John Deere L111
As an employee for a high-end window company, I can attest to the fact that happy customers tell their friends about a good product and unhappy customers yell out to the world about the bad. We've gone through great lengths to satisfy our customers after the sale. Many of these times, we've lost big money in the process, but we do whatever we need to do to make things right. Why? Is it maximizing our short term profits? No. Is it easy? No. Is it enjoyable to admit we did a poor job on something? Of course not! Then why do we go out of our way to worry about something that's already been sold? Because it's the right thing to do. Because of this strategy, we enjoy very high customer satisfaction rates. This brings more potential customers and retains the existing ones.
Sometimes the best way to stay in business is for a company to eat a little crow. It doesn't really taste that bad and it can even be a little good for you in the long run.
Joe
Sometimes the best way to stay in business is for a company to eat a little crow. It doesn't really taste that bad and it can even be a little good for you in the long run.
Joe
daugen
Epic Contributor
I know that Everything Attachments employees read this site, and I'm sure they'll immediately know who I am- so no hard feelings guys- I'm just a little disappointed in you.
I felt the same way. And it finally got resolved, though I didn't get any blame thrown back on me. My subsoiler came expertly packed; it wasn't the packaging that was the problem, it was
packed amazingly well, with form fitting foam. Impressive even. Just a beat up looking plow for sure. And rusty. But other than that, it worked perfectly, and
I went on to being really impressed with it. After I stripped and repainted it that is. I had to clean up their mess and I didn't take a penny for it.
What I think the OP wants is what I wanted...someone on the other end of the line or email that "got it" and wasn't defensive or even confrontational.
I talked finally to Ted, and we got it all straightened out. These are nice people, plain and simple.
I felt the same way. And it finally got resolved, though I didn't get any blame thrown back on me. My subsoiler came expertly packed; it wasn't the packaging that was the problem, it was
packed amazingly well, with form fitting foam. Impressive even. Just a beat up looking plow for sure. And rusty. But other than that, it worked perfectly, and
I went on to being really impressed with it. After I stripped and repainted it that is. I had to clean up their mess and I didn't take a penny for it.
What I think the OP wants is what I wanted...someone on the other end of the line or email that "got it" and wasn't defensive or even confrontational.
I talked finally to Ted, and we got it all straightened out. These are nice people, plain and simple.
