Made a call to Plasma Cam. I have been reading a lot of negative comments all over the net about this company. Comments like the machine is cheap made, out of flimsy material. No customer service, Plasma cam charges for tech support, Blah, Blah, Blah.
. One Phone call is all it takes to find the facts.
Plasmacam 4x4 machine is made out of 1/4inch steel, including the gantry. The table is rated to support over 10,000lbs. Doesnt sound flimsey to me. I do believe that some of the older models might have been built out of thinner metal, to many comments on the internet to believe otherwise. History is History and I aint looking to purchase a 10yr old machine so I dont care what the old machine is, was or could have been.
I called late yesterday evening and phone was answered on the first ring. The company rep stayed on the phone with me for about an hr and was still going strong when I was ready to hang up. In fact he was so eager to help, it was almost irritateing.. Support is free for the lifetime of the machine.
Plasma cam is made out of cheap parts, I dont think so. They use Servo motors on all axis where other companies use either stepper motors or a combination of stepper and servo motors. I dont know if this is a plus or minus as far as function of the machine, but servos are much faster and better motors then the stepper motors, they also cost more. Servos for PlasmaCam are propritory, so you wont just go down to the local electronics store and buy one, but should only be a problem if Plasma Cam was to go bellyup. PlasmaCam also has a 3year warranty on their machines, I will be comparing that with what the other companies offer.
Software is propritory, and to here the rep tell it, very easy to learn. Is all one package and you dont need 3 or 4 other software packages to make everything work. Support will walk you thru it over the phone, but if you feel you need to, you can go straight to the company and get hands-on training. Free. Its a little far to Colorado for me to visit, so i would probably endup with my ear stuck to the phone to learn the software.
Plasmacam has a Sell going on right now. The Basic 4x4 table is right at $7000, and includes basice 2d software. This doesnot include Automatic Height Control. Thats another $498 software upgrade. Actually the software is already there, you just have to pay for the code to unlock it and make it usable. In fact, I believe the rep told me there was 5 or 6 additional options for the plasmacam software, and each option was an additional $498, just for the keycode to unlock it. I think thats gougeing the consumer a little bit by nickel and dimeing them, but Pretty much a standard business practice nowadays. If you want the router option, Thats another $1000, but allows you to make 3d routeing images. I am a little confused and forgot to ask about, but I think the rep said that if you bought the 3d routeing option, it came with the automatic height control that worked with the plasma torch. Now dont go quoteing that as a fact, I asked so many questions and was given so much information, I might of misunderstood what the rep was telling me.
The rep at Plasma cam looked to see if there was a machine in my area I could go and look at, but there isnt one anywhere close. I wont buy anything until I look at it first so i might have to drive a litte distance to sneak a peek.
Plasmacam is also doing financing on their equipment, I didnt get all the details on that option, but it is an option none the less.
Disclaimer: I dont work for Plasmacam or any other company that sells plasma cutting or other CNC equipment. I dont own any brand, nor have I used any brand of cnc plasma cutting equipment. I am simply a hobbiest looking for a peice of equipment to put in my own shop. I still have a ton of research to do before I make any purchases.