Windows 7 question

[DT86]

My laptop is broke down and in the shop, girlfriend left me hers to use. It was issued to her by her university (to keep) and runs Win 7 Enterprise.

It prompts you to "press CTRL+ALT+DEL to log on" Followed by a user name and password.

Today when I try to log on it says "no log on servers available to service the logon request".

What happened and can I make it work? Her school has free tech support but obviously she would have to take it and is currently at work.

Thanks!

 

[MikePA]

Enter the userid and password your gf gave you and you'll be able to login. Although, I imagine she violated university policy by doing this.

 

[DT86]

I am getting the message after the user ID and password when I click the arrow to continue the log in. Same thing happens if I press "enter" key instead of clicking the arrow.

 

[amaxwell]

I am getting the message after the user ID and password when I click the arrow to continue the log in. Same thing happens if I press "enter" key instead of clicking the arrow.

Sounds like it's set to log into their network as the home page and their network is not available. There should be another choice (your network) to go to in the wireless settings.

 

[DT86]

Sounds like it's set to log into their network as the home page and their network is not available. There should be another choice (your network) to go to in the wireless settings.

I can't even get far enough to change that.

 

[cqaigy2]

Sounds like her cached credentials expired for that account. If you know a local account you could try that. Something like ./username

 

[Shift4200]

Windows 7 will store her credentials locally for a set amount of time. This length is defiened by the companies Group Policy. Once the credentials expire, the only way to renew them is to connect to the domain that issued the Policy.

IF the PC is set up with a vpn, you should be able to connect to the domain when not in the set facility. You can try two different things to attempt this. First, double check that you didn't accidentally turn the hardware switch for the wireless off. I find this issue to be the number one cause for laptops failure to connect. Something as simple as taking it in/out of a case can cause that switch to toggle.

If that doesn't work, try connecting to your internet via a cable. You may only need to do this to negotiate the credentials and get logged in. Once you're in, I will assume that the wireless will take back over.

As someone else mentioned, you can also log into the PC locally. Meaning not connecting to the work/school network using the credentials provided to access the domain. To do this you will change the username to "\\(Name of the PC)\(username)" and the password associated with that local account. Or, you can try \\(PC Name)\guest.... However, I'm not confident that this will work. Personally, I disable most local accounts including the guest account on all of the PC's that i manage... and most tech's that I know would do the same.

The more I think about this the more I think you'll end up having the owner of the PC take it to the domain where it resides and resetting the credentials there.

Best of Luck.

-J

 

[WM75Guy]

Like others have said it is set up to log into the university domain. If you know the local machine name try localmachinename\username or .\username.

 

[AaronS]

As someone else mentioned, you can also log into the PC locally. Meaning not connecting to the work/school network using the credentials provided to access the domain. To do this you will change the username to "\\(Name of the PC)\(username)" and the password associated with that local account. Or, you can try \\(PC Name)\guest.... However, I'm not confident that this will work. Personally, I disable most local accounts including the guest account on all of the PC's that i manage... and most tech's that I know would do the same.
-J

This works if you know the name of the computer. Here we name them according to user, as in first initial and last name. Every place has a different strategy, we go for KISS. We do not disable the local admin account in case we need to get into it and the network isn't available, but we do rename it.

 

[Shift4200]

This works if you know the name of the computer. Here we name them according to user, as in first initial and last name. Every place has a different strategy, we go for KISS. We do not disable the local admin account in case we need to get into it and the network isn't available, but we do rename it.

Same here, except we use extension number instead of user name.... as well as renaming and keeping the local admin account active. I miss the drop-down box on XP that would tell you the computer name....

-J

 

[MikePA]

I am getting the message after the user ID and password when I click the arrow to continue the log in. Same thing happens if I press "enter" key instead of clicking the arrow.

If the userid she gave you is in the format of xxxxxx\userid, where xxxxxx would be the university domain name, try just entering the userid without the xxxxxx\

If it is not, then as someone else mentioned, her local userid credentials have expired and the only way to fix that is to connect to the university network first.

The odds of you guessing another local userid is zero.

 

[aczlan]

If the userid she gave you is in the format of xxxxxx\userid, where xxxxxx would be the university domain name, try just entering the userid without the xxxxxx\
If it is not, then as someone else mentioned, her local userid credentials have expired and the only way to fix that is to connect to the university network first.
The odds of you guessing another local userid is zero.

Excellent advice. There are ways to find and get into local accounts, but using them could get her in trouble with the school IT department (they would get you in trouble any place I have worked anyway) so I wont go further.

Aaron Z

 

[Oaktree]

Same here, except we use extension number instead of user name.... as well as renaming and keeping the local admin account active. I miss the drop-down box on XP that would tell you the computer name....

And of course, to log into the local admin account you'd need its password, in all likelihood something known only to the corporate IT staff.