BigBlue1
Veteran Member
UPDATE for anyone interested.
This morning, the Mobley was working fine....then boom, no signal. I had to run to town, did so, some 3+ hours later, I checked it still no signal. I did a chat session with at&t.
After going thru many different motions including a 'master' reset of the device....that corrected it. Seems I hit the 22GB limit, and per the tech he noted that he saw this on the account. When I hit it, they effecting locked the Mobley (probably in error) and this 'master' reset was need.
I said on forums, many using the Mobley had not been throttled....his reply.... "yeah its just a way to kinda conserve usage on the network, to be honest it doesnt happen too often but we do see it sometimes." I was the sometimes.
The good news, I got back on the Mobley, checked speeds, they are the same as before. So the 22GB was hit, but they did not throttle, but they did something that required the Mobley to have this master reset.
I highly doubt your issue had anything to do with 22GB. Chances are you passed that usage recently but whatever problem you had was totally separate. Being that they advertise the 22GB limit it is no surprise that their system logs the fact you passed it, but nothing about their contract or documentation says you'll be cut off, only slowed. The fact your speed was back to normal after the reset seems to confirm that this was coincidental, not caused by the limit.
Rob