Customer Service no longer exists

[bmg88201]

When ever I get someone that is actually helpful, I praise them and thank them because that doesn’t happen much anymore. I am stickler for keeping a paper trail, it has helped me out many times when dealing with a company.

 

[jaxs]

What incentive do companies have for selecting employees and training them well? Companies that fail get bailed out and make another run.

 

[bmg88201]

I had one guy with ATT that had an obvious accent from Bangladesh tell his name was George Washington. I told him my name is Abraham Lincoln and need to get this screw up fixed.

 

[scootr]

I've been doing sales, tech support, customer service, and returns online for 15 years. I'd like to think I have honed my skills and that I can provide better service today than 'yesterday'.
The customer hasn't faired as well. I think you all know what I'm talking about. Free returns at Amazon sparked a nation of test buyers. Tiktok and You Tube have erased the ability to follow written instruction or understand a diagram.
I could go on about the shortened attention span and lack of patience.
I know its not everybody. But there is a changing trend in how people approach customer service.

 

[bmg88201]

I've been doing sales, tech support, customer service, and returns online for 15 years. I'd like to think I have honed my skills and that I can provide better service today than 'yesterday'.
The customer hasn't faired as well. I think you all know what I'm talking about. Free returns at Amazon sparked a nation of test buyers. Tiktok and You Tube have erased the ability to follow written instruction or understand a diagram.
I could go on about the shortened attention span and lack of patience.
I know its not everybody. But there is a changing trend in how people approach customer service.

I agree with a lot of what you said. Read the instruction manual, never !!! Use common sense, what’s that ? Now days thats called being “woke”

 

[NoTrespassing]

I've been doing sales, tech support, customer service, and returns online for 15 years. I'd like to think I have honed my skills and that I can provide better service today than 'yesterday'.
The customer hasn't faired as well. I think you all know what I'm talking about. Free returns at Amazon sparked a nation of test buyers. Tiktok and You Tube have erased the ability to follow written instruction or understand a diagram.
I could go on about the shortened attention span and lack of patience.
I know its not everybody. But there is a changing trend in how people approach customer service.

I assembled a portable basketball hoop and backboard for my son 2 weeks ago. I ended up taking it apart as many times as I put it together. The instruction were decent and all the parts were there. I chalk it up to old age...

 

[scootr]

I assembled a portable basketball hoop and backboard for my son 2 weeks ago. I ended up taking it apart as many times as I put it together. The instruction were decent and all the parts were there. I chalk it up to old age...

I'm NOT reading you called customer service each time you took it apart.
I found the old guys were more likely to research and solve a problem than the younger guys who want to call somebody and have somebody tell them what to do.

 

[masseyrider]

There's a local pizza place myself and a friend had been going for about a year.
Pizza and wings were great and reasonable.
Buddy was telling the owner how much his food and quality was appreciated.
Man, the guy sucked it up like a cat being petted while lying in the sun.
After a while the wings started to go down hill. Small, broken bones, poorly cooked.
Last time I went in I tried to speak to the same owner.
Now, he didn't have time to talk to me. They were dead at the time. I didn't want anything except to mention my disappointment.
He flat out refused to come to the counter.
He never learned that you have to take the good with the bad.
We've never gone back. Found a new place to get the munchies for the crews card night fix.

 

[scootr]

Wife and I stopped going out to dinner for about 3 yrs. We saved a lot of money!
In-laws drug us out to the outback steak house last Friday night. At 9 pm the place was empty. Service was slower than death. My steak was a poor cut of 50% less meat for 50% more money. We left there glad to never go back. I don't know how any restaurant is surviving these days

 

[5030]

Went to Applebees for my wife's birthday (I paid) of course and we both had the Ribeye with a side of onion rings and salad. Wasn't cheap but it was excellent and so was the service. Eating out today (no matter where you go, isn't cheap anymore). Steaks were done exactly like we like them too. I was pretty impressed.