TheLandofSnipers
Bronze Member
I said I would keep you updated.
First off, they won't take the tractor back. The dealer will not swap me for another tractor, they don't have another one like it.
So we showed pictures to the service department staff and they were appalled it broke and very understanding it was a defect of some sort. But, it's not their call on what to do. We asked for the mobile service tech to come out and look at it so the the parts could get ordered and we could keep using it in the meantime. Nope. The service manager (at another location without seeing the pictures) said it was my fault it broke, Massey would not cover it and they would not send the mobile tech out to even look at it. My salesperson talked to the owner and the owner told the service manager to send out the tech to look at it. Get this, the service manager told the owner of the business "no". Don't ask me how that works. I'd fire him on the spot.
All that took roughly a week. Finally yesterday the owner of the company and my salesperson came out to my place and hauled it away to the grumpy, belligerent service manager to be "diagnosed". Upon seeing the broken bits the owner of the company said "that should not have broke".
We'll see what happens next.
First off, they won't take the tractor back. The dealer will not swap me for another tractor, they don't have another one like it.
So we showed pictures to the service department staff and they were appalled it broke and very understanding it was a defect of some sort. But, it's not their call on what to do. We asked for the mobile service tech to come out and look at it so the the parts could get ordered and we could keep using it in the meantime. Nope. The service manager (at another location without seeing the pictures) said it was my fault it broke, Massey would not cover it and they would not send the mobile tech out to even look at it. My salesperson talked to the owner and the owner told the service manager to send out the tech to look at it. Get this, the service manager told the owner of the business "no". Don't ask me how that works. I'd fire him on the spot.
All that took roughly a week. Finally yesterday the owner of the company and my salesperson came out to my place and hauled it away to the grumpy, belligerent service manager to be "diagnosed". Upon seeing the broken bits the owner of the company said "that should not have broke".
We'll see what happens next.