Everything Attachments Root Grapple Issues

[brokenknee]

First I would like to thank Muhammad for restoring the thread; it can not be easy as an administrator to allow negative comments about one of the major supporters of the forum.

To the OP, IMHO to be fair to EA you should have at least contacted them and allowed them time to respond before posting a negative post. You still could have posted about your experience but i am pretty sure it would have a positive outcome. Many members here have purchased from EA; myself being one of them. My experience with them was a pleasant one and they gave me a good product at the advertise price and it was shipped in a timely manor.

Granted i did not have any problems with my transaction and i realize when you spend any amount of money you expect to get what you paid for. You feel cheated. They have a good reputation with the members here that have used them. Give them a chance to respond and report back. I am sure it will all work out.

Should it been shipped out in the condition you got it? No but then things happen.

 

[NH Mike]

I have no doubt the outcome will be positive. I'm just posting about my first EA purchase as it happens. If everything was perfect I would be posting that also. I told them when I placed the order that I was a member of this forum. They support the forum and i'm supporting them with my purchase. I don't think there should be an issue with an honest step by step report of my transaction when both parties are in house..

 

[hnicols]

So three things

1. I am in market and the Everythingattachment grapple looks pretty good to me too. Others who have purchased? What say you?

2. I too appreciate the admin keeping the post alive -- even good folks have things go wrong. It is always how you deal with them that counts.

3. To Ted and EA, you guys make awesome videos that really help newbies like me. Thanks You!

 

[GManBart]

1. I am in market and the Everythingattachment grapple looks pretty good to me too. Others who have purchased? What say you?

I've only purchased a blade fom EA, but it went perfectly. I'm planning to try a new landscape rake, and grapple from them next.

 

[Member]

I've only purchased a blade fom EA, but it went perfectly. I'm planning to try a new landscape rake, and grapple from them next.

Read here about my experience with my Everything Attachments Landscape Rake:

http://www.tractorbynet.com/forums/attachments/267529-everything-attachments-customer-service.html

Put me down as extremely satisfied.

 

[hnicols]

Read here about my experience with my Everything Attachments Landscape Rake:

http://www.tractorbynet.com/forums/attachments/267529-everything-attachments-customer-service.html

Put me down as extremely satisfied.

Just did. Helpful. Thanks

 

[engine29]

I bought a 50" grapple last fall from them. Light duty but good quality. Just used it a few hours ago.
Have used it to move brush and logs. On a Kioti CK30.

 

[Thomabear]

I'm kind of on the fence with ETA. I had a quality control issue with an extreme duty landscape rake being welded cocked and not 90 degrees with the tractor. I decided to keep the rake and ETA offered me a $100 discount toward my next purchase which I appreciated. When I decided to throw a little more business their way I received a PHD that was empty of oil with considerable rust on the gearbox. Maybe I got the outdoor unit because of the $100 discount... Dunno!
Anyway, It was a good thing I decided to check the level myself. I would do this no matter who I purchase from. I think they offer nice implements and their management has good intentions but they really need to do a better job of coaching their guys in the shop. The case of the thread starter here surely doesn't reinforce my desire to purchase there anytime soon. If things get better I may reconsider but for now I'm ears only.

 

[Hiltz]

I also had a good experience with EA. It was only a small purchase (pine straw rake) but it came quicker than I expected it too and all the parts and pieces were there for an easy assembly.
I think EA should have someone checking weekends on this site. Ive noticed a lot of negative postings happen about them before they have a chance to respond. It seems when they do respond they always make it right with the customer.

 

[NH Mike]

This morning I received a call from Everything Attachments regarding the issues with the grapple. I was very pleased to receive a call from them even before I placed a call to them..(Now thats customer service.) We went over the quality control issues with the grapple and EA just asked what needed to be done to make it right.

So as of this morning I'm a very happy consumer. My plan going forward is to fix the issues myself and stay in contact with EA. I may offer a couple of ideas to make the grapple more "universal" and of course I will keep everyone updated right here.

Don't forget to take a look at my "Loader for an 8N" post in the Build-it Yourself forum.