EverythingAttachments Weekend Customer Service Thread

[EE_Bota]

I am just glad EE had a chance to speak up. I felt they would make good and they proved that to me.

Thanks Jimmy! Although I think you meant "EA" it could be true you are glad I spoke up. A man can dream, can't he? :laughing:

 

[texasjohn]

yep, disappear.
I saw the thread briefly, looked like it was one sided and going south...stopped looking at it. I didn't see a functional problem from the photos, just a cosmetic thing. Seemed much ado over nothing.

 

[jimmyj]

Thanks Jimmy! Although I think you meant "EA" it could be true you are glad I spoke up. A man can dream, can't he? :laughing:

Ha ha. Spot on my good man.

 

[SPYDERLK]

Thanks for starting this thread. Everybody needs time to catch up with their families and the things they get behind on during the work week. You folks have families and non-work related responsibilities just like the rest of us, and we need to try to remember that and be patient. Monday comes soon enough, too quick for me most times.

Yes. I dont know where the posts in that other thread went beyond the point i saw them, but i saw a pretty clear indication that there was a problem, either with the OP or the company. I did not detect any problem with the OP, and I havnt seen a response yet from the company that isnt dodgey unless we assume the OP was dishonest in the way he reported.

Quote"he stated in his post that he did not expect you to reconcile anything, just that when he contacted you to let you know and maybe help improve the product in the future your response seemed to be like "who cares, it's your arms that are off- not the blade."

We deal with a huge amount of customers throughout the country and always try to provide ourselves with the full prospective before we jump to any conclusions.
Many of our customers are new to tractors and they only asked for the pictures of his tractor lift to further help him rather than to point any blame.

 

[devildog1]

What I remember was the OP actually posted photos of the BB and had a square along the ear where the three point arms attach. It showed clearly that the ear on one side were not welded square. The OP had put some type of spacers on both sides of three point arm to square it to BB. You could also tell from photos that blade was new and paint on welds was intact. That's what I saw.
DevilDog

 

[devildog1]

Now I'm not saying who is right or wrong here, except the Op as well as vendor have a right to ask and of course receive an answer to items purchased especially if both belong to this forum. To me that sounds reasonable, just my own humble opinion.
DevilDog

 

[SPYDERLK]

Now I'm not saying who is right or wrong here, except the Op as well as vendor have a right to ask and of course receive an answer to items purchased especially if both belong to this forum. To me that sounds reasonable, just my own humble opinion.
DevilDog

Yup. And thats why I dont like the discontinuity caused by wiping out the thread. A hold could have been put on it if people couldnt behave.
larry

 

[parkgt]

The OP was trying to help EA by alerting them to what he discovered; something welded out of square. He did not ask for anything or run down the product.

His problem was the responses that in essence kept blaming him for having created the problem. Such a response from a vendor would have left me less than thrilled also. Their most recent statement that "Every box blade that we make is lined up with a solid rod that goes through all 4 lift arm holes to assure they will line up when attached to a tractor" is probably true; but it doesn't mean or necessarily prevent one of the pieces from being welded out of square. The OP did not say the unit was unusable.

They could have responded in a more positive manner such as: "Thanks for pointing that out. We will look into that. If you should have any issues with the use of your implement get back to us."

How much better would he have felt with a response in that tone compared to the two he got. Maybe someone at EA was having a bad day. I have had many and said plenty I wish I wouldn't have.

Apologies go a long way! It is good to see that EA is trying to answer.

 

[GolfAddict]

How much better would he have felt with a response in that tone compared to the two he got.

He likely would have never started the original thread. Their response was what his thread was all about.

 

[EverythingAttachments]

I guess we just read more into the whole situation than we needed to. The reason for requesting more pics from the customer was Ted wanting to further assist him with future problems that could occur due to him using the add on 3pt hitch with no stabilizer bars, plain and simple. Questioning that could have offended him but it was not intended to be taken that way. I'm speculating because no one here ever saw the original post. We could have responded in a different manner such as: "Thanks for pointing that out. We will look into that. If you should have any issues with the use of your implement get back to us." like parkgt said BUT Ted was trying to be more thorough and maybe went too far with it.
Sometimes, simple is better i guess!