Hope that you never see your HST like this

[ultrarunner]

Within another few days the tranmission failed. Went to dealer Sept 18, still there its Oct 19. Just got all the parts in yesterday. No complete replacement of trans, they are rebuiulding it. Luckly it made it under warranty by a couple of weeks. Now the warranty reapir is only covered for 90 days.

Tony, one thing important to remember is that your consumer warranty is by Federal Law automatically extended by the number of days your tractor is out of service and in the shop for a warranty repair.

I'm a State Certified Consumer Arbitrator and often amazed the public is not aware of this.

For more info... the two common references are... Magnuson Moss Warranty Act and the Song Beverly Act.

The thinking at the time these consumer protection laws were implemented was fairness... in that it is only fair NOT to count the time your item is out of service due to a warranty repair.

Keep in mind that most consumer protection laws do not apply to business use.

 

[Acolar]

Ultrarunner,

Thanks for taking time to post and comment on the warranty extensions. I tried googling the Magnuson Moss Warranty Act but did not get to the reference you mentioned. Now that you clued me I will re-review and also look at the other Song Beverly Act. My machine is for residential/homeowner use and I was exteremenly surprised at the low hours in service failure. As an arbitrator and having more experience in these matter than I how would you envission the 90 day warranty on the repair running with the extension of the time the unit was down (now 33 days and still counting). For example if my unit was down and out of possession for a warranty repair for one month and my base warranty expires during the time the unit is down for repair do the two Acts you referenced extend my base warranty for one month and then the 90 day repair warranty timing start?

Regardless of the outcome , I really appreciate your sharing the warranty extension fact with me!

Thanks

Tony

 

[am122]

It was my understanding that Kubota has extended the warranty on the GR's rears due to rear end problems. That is part of the reason for the GR2110.

 

[vic4news]

Probably, since I had no idea that the machine had lost all of it's fluid until I looked back and saw the puddle in the lawn.

What caused the fluid leak?

 

[ultrarunner]

I've received a couple of PM's for more info.

For those interested, here is more info on Consumer rights regarding Warranty Issues. The operative word is "Consumer" Unfortunately, many Consumer Protection Laws do not apply to business applications.

CALIFORNIA LAW

In my Opinion, the most important Warranty Statute in California is "Song-Beverly Consumer Warranty Act." California CIVIL CODE SECTION 1790-1790.4

CA Codes (civ:1792-1795.7)

This is what Song-Beverly states regarding warranty extensions for the time your item is out of service due to a warranty repair.

"A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed."

FEDERAL LAW

The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires manufacturers and sellers of consumer products to provide consumers with detailed information about warranty coverage. In addition, it affects both the rights of consumers and the obligations of warrantors under written warranties and corresponding Federal Law

A Businessperson's Guide to Federal Warranty Law

 

[alchemysa]

This is what Song-Beverly states .... If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed."

If it fails yet again AFTER the warranty has expired, is it arguable that the defect was never fixed?

 

[mike69440]

Wow, Those Balls (in the bearings) are Blue!

I bet what little oil was in there smelled Funky!

 

[john_bud]

Actually, the $1700 was probably mostly labor. DannyDan3, can you let us know the breakdown between labor and parts?


By the way, the pictures are basically everything that is inside the HST. That's it. Dead simple and when lubricated very reliable. But, accidents happen and sloppy assembly happens.

jb

 

[ultrarunner]

If it fails yet again AFTER the warranty has expired, is it arguable that the defect was never fixed?

Yes, in California there are cases where subsequent failure or repeated failure continues after the "warranty" period. Enough failures that substantially effect use, value or safety often result in recalls, repair campaigns and manufacturers silent warranties.

The Act contains an entire section on definitions that are helpful in determining what is and is not covered.

California also has a "Lemon Law" which is quite effective in addressing consumer disputes on new motor vehicles.

The Lemon Law allows Arbitrators to make decisions ranging from No Award to Vehicle Replacement, Mandatory Vehicle Buy Back with deduction for use or the opportunity for the manufacturer to have one last opportunity to effect repair.

Without straying to much further from the original topic... the three issues that I see manufacturers raise the most in defense are:

Improper Maintenance... Being able to document maintenance is important

Improper Use... Using equipment in a manner other than it was designed for.

Damage... The equipment suffered damage... anything from fire, flood, collision, etc.

 

[Leejohn]

Is that blue thing in the open passage, part of a gasket? Was it there when they took it apart or just get tossed in the box with the other parts?

Lee