I should be happy, but I'm not.

[frenchie4x4]

EXILED, Sorry to hear of your dissapointments. I agree with everyone else don't take it out on John Jeere or the tractor. The 5300 is agreat machine. I also bought used and my dealer was great on delivery and service. Some dealers look at it as a used machine and just treat it as such. But to you and I it is a new and exciting investment. My buddies at work all rib me about my tractor and how I wash it and care for it. don't let it bother you. Hey its saturday go out and wash it and use it and enjoy. After you get some seat time in it you will feel much better. You have bought a great machine i'm envyous. I would like to have a barn full of every brand. (my wife thinks I'm nuts) HAVE A GREAT DAY!! dont let an unproffesional salesman get you down. FRENCHIE.

 

[exiled]

This sounds like an unfortunate series of events leading up to some buyers remorse. I guess you have to ask yourself if you are just plain sorry that you bought that tractor.

I guess I would talk to the manager some more, in as calm a manner as possible. Does your bill of sale say "as is, as shown"? If not then I think you have the right to make some assumptions. While you couldn't expect them to service the tractor unless you specified that in the agreement, change fluids, and filters, etc., I think that you could assume that they would pressure wash it, and check fluid levels, etc. I would also expect that they wouldn't use "your" tractor after the agreement, and deposit.

It's too bad that you waited some time to deal with it, but I can understand, given work pressures, and the excitement of getting the tractor. My state has a grace period after major purchases, to cover those situations where major items are bought under impulse, and then regretted, etc. Perhaps your state does too? Still, talking to the manager /owner is your best recourse. I would be as honest, and calm with them at this point as you would like them to be with you. Admit that you were upset, but talk towards a positive resolution of your situation. They really don't want to lose a customer, and they certainly don't want a bad taste about their dealership circulated on the internet, and in your area. You are in business too, think about how you would want a customer to deal with the things you are feeling, and also think about what you would be willing, or not willing to do for that person given the right approach. If you made a mistake, you don't have to tell us, but be honest with yourself.

Your post takes this converstion to new places thank you. !st and foremost. I do not regret buying green. Nor do I regret buying that machine. I just dont see someone giving me $16,000 and I treat them this way. Dude knows I'm coming back to buy a haycutter, rake, and bailer. No not this week, and maybe not this year. I hope it is this summer I'll just have to see if cattle drops anymore or start coming back up. If your into this busness than your aware just how much where talking about. $16000 will barely cover a used new bailer.

No my bill just says as is. I dont assume anything. It just never dawned on me that I would have to wait for somebody to do nothing at all or that I could buy a machine from a dealer that was low on fluids. See thats the point. The name John Deere stands on its own. It does'nt need a pencil pusher to move it's products. How do you sell something to someone and dont even check to see if it's fluids are full?
I did'nt waste any time dealing w/ it. I just brought the tractor home yesterday. I know the manger was'nt there yesterday. Cause I was going to ask him what was the "meaning" of getting a tractor "ready" while I waited for the saleman to find the pins for my brand new mx6 cutter that should have been already "ready". I want my customers to tell me if I did or did'nt do something that bothered them. I did'nt ask for he saleman to throw anything in for free. I did'nt bother him for a hat. I did'nt try to talk his price down. I'm not asking for anything I did'nt pay for. It is crappy busness to sell anything that is'nt suitable under a banner that states its products are better than any other.
No I have'nt made a mistake. If I make a mistake I'll say so. I cant even say I made the mistake of doing busness w/ a bad dealership. I had no way of knowing that this was going to go down like this. I live and I learn. The mistake was on their part. I will tell everybody. I'm a supervisior at a grain elevator. Thats right there is alot of green blooded farmers that I see everyday. I'm talking farmers that truely trust me. Monday morning I'll even call the busness burue.

 

[exiled]

EXILED, Sorry to hear of your dissapointments. I agree with everyone else don't take it out on John Jeere or the tractor. The 5300 is agreat machine. I also bought used and my dealer was great on delivery and service. Some dealers look at it as a used machine and just treat it as such. But to you and I it is a new and exciting investment. My buddies at work all rib me about my tractor and how I wash it and care for it. don't let it bother you. Hey its saturday go out and wash it and use it and enjoy. After you get some seat time in it you will feel much better. You have bought a great machine i'm envyous. I would like to have a barn full of every brand. (my wife thinks I'm nuts) HAVE A GREAT DAY!! dont let an unproffesional salesman get you down. FRENCHIE.

Brother, your words are kind, and most inportantly true. I should be bushhogging some sage grass and briars but I got a good rain last night and I dont need to rut up the field. I dont want to make it rough for the guy that cuts my hay for me. I'm looking forward to getting out there and taking a load of his shouldrs this year.
I'd rather have a barn full of green equiment. All kinds. Spreaders, rakes, cutters, planters, harrows, diggers, or heck anything you can use on a tractor.

 

[frenchie4x4]

Hey Exiled, When you get time post some pics. of your new machine and cutter we would all like to see it. Have a GREAT day!! FRENCHIE.

 

[RollTideRam]

It looks like you did not make it to Arab for a price check. I'm guessing they must be 67 miles from home. JC

 

[exiled]

It looks like you did not make it to Arab for a price check. I'm guessing they must be 67 miles from home. JC

I did'nt make it to Arab. Time just did'nt prement. Yes Arab is everybit of 67 miles. I have Coker's phone# too, I just did'nt get around to call them. You better believe that if I buy green hay stuff I'm driving the 67 miles. Really it's further than 67 miles. Morgan city is 65 miles away.

 

[Tig]

I feel for ya, Exiled. My dealership was a bunch of jerks too. They called me 8 months after I bought the tractor about an outstanding work order. I told them that I gave up in disgust six months ago. It drains the soul to deal with people like that. I moved on and I love my tractor.

 

[jmt1271]

I understand you had already invested a lot of time getting this deal done, but despite that, I would have refused to take delivery of the tractor if your description of events is accurate. Instead, I would have launched into a 30 minute diatribe detailing how offended I was that they thought I was such an idiot that they could trample all over me while I was trying to spend many thousands of dollars with them. That is absurd. Based on their actions(no pre delivery fluid checks, using my property as a workhorse on their property prior to proper break in, etc..) I would assume it to be fact that the equipment has been thoroughly abused pre break in by these idiots. They should give you a new unit, unmolested by them and their incompetent associates. Further, they should throw in several hundred dollars worth of free accessories to compensate you for their blatant abuses of common freaking sense. My $.02.

ETA- I apologize for my lack of reading comprehension. It appears that you bought a used unit. Please disregard my comments pertaining to the pre break in use of the unit, as it was already broken in. I stand by everything else I said. Instead of a new unit to replace a used one, they should reduce the purchase price proportional to your hassle.

 

[exiled]

I stand by everything else I said. Instead of a new unit to replace a used one,

Dang I was getting really happy. I would have left this experance smelling like a rose. Just the thought of buying a used tractor and ending up with a new one. Man what a joy that would have been.

 

[Bigblockkim]

Dear exiled, find out who deeres sales and marketing representitive is for your area and yawl on his ear for awhile. Then shortly you should be getting a call from your dealer wanting to know how he can make you green forever. Beleive me i was raised green on a 1800 acre dairy . They are not rated number 1 world wide for nothing. I have had some shabby dealings with a dealer to. These kind of dealers usually start with the appearence of there facilitys. But you try what i said and you will get a quick response.

 

[MACDABS]

Exiled,
Am I missing something on this thread? You bought used, I assume with no warranty as is? Unless you paid top dollar the more time a dealer spends on a used machine the more $$$ they need to get for it. In the end you pay more.


Life is to short !!!! Move on and enjoy the tractor!!!! Call the dealer and start laying the ground work fpr deals on implements, remind him you did not get the red carpet treatment on this purchase and he should not get the green $$$ carpet treatment on the implement sale to you.

Macdabs

 

[Phineas7]

exiled, I know exactly how you feel! I've been in those situations where you go thru one agravating situation after another over the coarse of some activity. With each one, you expect (hope) it will be the last, but it doesn't stop. Then you just want to get it over with. After that comes the time of reflection where you start thinking of all the "should have's", "could have's" and regrets. Maybe I'm just a natural born quiter, but I then realize that I'm the only one miserable over the situiation (and rightfully so) and I consider that if I start a ruckus over it, what are the chances of me ending up satisfied with the situation. Usually I figure the other party is never going to make it right to my expectation, so why dwell on it I'm only making myself miserable. In the end, I'd probably wash the tractor, grease it, service it and all that until it's in the condition it should have been from the dealer. Then when I looked at it, it would be just what I wanted (even though it didtn't get there the way I wanted) and I believe I'd be able to settle it in my mind and just consider that, the beginning. It would then be a lot easier to put all the other crap behind me.

Whatever you decide to do I hope you can find some peace over it and be happy with your tractor.

 

[Z-Michigan]

Just to add to the chorus - it's an awful dealer, nothing with JD. I would forget that dealer exists unless you have some reason to sue them for misrepresentation. Otherwise I would do all my business elsewhere, regardless of what color tractors the other dealer(s) sells. I own a JD and had a great dealer experience, but I wouldn't keep using any dealer I was unhappy with. Your hay equipment can be bought lots of places, and since the tractor's already used you don't have warranty service to care about, so you can get it worked on from pretty much any dealer or independent tractor repair shop.

 

[chinawall]

EXILE, UNACCEPTABLE, THEY TAKE CUSTOMERS FOR GRANTED.I VISITED A DEALER 3 WEEKS AGO FOR SHEAR BOLTS.
GET THIS, THEY DIDN'T CARRY THEM!

 

[davitk]

I think many salesmen take one look at a customer, size them up and treat them as such throughout the transaction. Unfortunately, that attitude tends to trickle down from the top and contaminate the whole place (in any business). I usually figure where there's smoke, there's fire, and you are not the only customer getting the cold weenie at that place. Take your tractor, go home and enjoy it, but never visit that hole again. My $.02.

 

[Blackbird_BX]

I think many salesmen take one look at a customer, size them up and treat them as such throughout the transaction. Unfortunately, that attitude tends to trickle down from the top and contaminate the whole place (in any business). I usually figure where there's smoke, there's fire, and you are not the only customer getting the cold weenie at that place. Take your tractor, go home and enjoy it, but never visit that hole again. My $.02.

I think I've experienced being sized up on one look at more than one dealer. It's not just salesmen. Parts and service seems to treat me different depending on how I'm dressed. I seem to get better service if I show up in well worn coveralls and work boots than if I'm looking like "Mr. Douglas" from Green Acres.

 

[exiled]

Exiled,
Am I missing something on this thread? You bought used, I assume with no warranty as is? Unless you paid top dollar the more time a dealer spends on a used machine the more $$$ they need to get for it. In the end you pay more.

Yea I would say you have missed it completly.

I did not buy this tractor from someone out of a newspaper or at an auction. I did not buy a machine that needed to be fixed. I could have went to these places and been treated the same way or better. I went to John deere. These dealer does not care about it's customer's time or about the machines it sells. How much money would it have costed them to check the oil? I put 2 qts. of oil in it. It was out of a castro 1 gal. jug. I think I gave something like $8.65. I think thats like $4.32 in oil. I put in 1/2 gal coolant thats something like $9. Come on this in going to break john deere. Its my opinion that the machine should have left the lot "ready for work". I dont know how much oil this thing will hold. 2 qts. did'nt fill it up. If I'd just assumed it was full I think I could have messed it up. Not to mention the buttholes where using it low on oil pulling a box blade. A big box blade at that.
Then again I just might be too picky.

davitk, you might have hit the nail on the head.......

 

[MACDABS]

Yea I would say you have missed it completly.

I did not buy this tractor from someone out of a newspaper or at an auction. I did not buy a machine that needed to be fixed. I could have went to these places and been treated the same way or better. I went to John deere. These dealer does not care about it's customer's time or about the machines it sells. How much money would it have costed them to check the oil? I put 2 qts. of oil in it. It was out of a castro 1 gal. jug. I think I gave something like $8.65. I think thats like $4.32 in oil. I put in 1/2 gal coolant thats something like $9. Come on this in going to break john deere. Its my opinion that the machine should have left the lot "ready for work". I dont know how much oil this thing will hold. 2 qts. did'nt fill it up. If I'd just assumed it was full I think I could have messed it up. Not to mention the buttholes where using it low on oil pulling a box blade. A big box blade at that.
Then again I just might be too picky.

davitk, you might have hit the nail on the head.......

Exiled,
I am in no way sticking up for the dealer, heck he may be a butt head.
I would think a dealer would prep a machine change fluids and do what service is needed and add it to the sell price. I know the local dealers in my area would detail service the machine and the price of this is added to the resale . Now if someone buys a machine off what they call as is lane or wholesale alley that is a different deal.
If you paid top dollar I would HOLLER!!!

Macdabs

 

[Runner]

(I think many salesmen take one look at a customer, size them up and treat them as such throughout the transaction. Unfortunately, that attitude tends to trickle down from the top and contaminate the whole place (in any business). I usually figure where there's smoke, there's fire, and you are not the only customer getting the cold weenie at that place. Take your tractor, go home and enjoy it, but never visit that hole again. My $.02.)


I couldn't agree more with this. My original sale dealer will never know how many more sales they have missed out on because of their poor customer service. The "attitude" in that dealer was from top to bottom in the organization, and they've been in business over 30 years.

 

[chinawall]

Someone answer this. Some years ago, I caught the fever. I talked sincerely to a NH dealer, made an offer, went home and waited by the phone..nothing. A few years later went back, made an offer on another NH.. nothing again!
A few years later, I bought a Kubota b7800 at another dealer. Very Happy!