sawtooth
Veteran Member
- Joined
- Sep 19, 2007
- Messages
- 1,192
- Location
- Eden NC
- Tractor
- Ford NAA, Ford 2810, Ford 3910-1, Ford 3910-2, Ford 4600SU, Massey 2660 HD, Massey 461, Grasshopper 725D, Grasshopper 900D
I got a direct phone number from my dealer in WV who is no longer in business. That was for Randy Kocher of Newark Ohio. I talked to him just now and he is still with Massey. He says that Dave Sumner is probably the regional guy covering your area. Randy says that if your dealer is stumped or the both of you need support that the normal route is for the dealer to establish a "support case" with the central people out in Kansas and get on the schedule for the regional service rep to come look into it. A lot of Q&A would get done by phone before an actual visit of course. You may also be able to get the AGCO Answers people to get a case going for the problem.
A number for Massey was 678-534-3199 which, back then, forwarded me to "AGCO Answers." They have an email address which was agcoanswers@agcocorp.com
All that said it makes a big difference whether the dealer mechanics feel confident they have nailed the problem OR are not sure what it is.
Putting myself in your shoes, and knowing it is your nickels being burned, I'd watch for that indicator (they know or don't know) before it goes on much longer. If they aren't sure (esp. having had the rear axle apart!) you'd be "in the right" to ask them to have a talk with the regional service rep and to keep you in the loop discussing it. These regional service reps are in the business of dealing with the more difficult issues and are well paid to try and solve things. I've dealt with 3 (2 in Massey and 1 in Kubota) and all were reasonable and knowledgeable.
Interested to hear how it goes and what the problem was. Good luck of course.
Thank you JWR. It sounds like they were totally stumped but glad they eventually called the rep. Rep said they had seen this before on these tractors but more with early models of this series. Mine is a 2010 model so there you go. It also sounds like these improved actuator springs should have been installed when the severe duty brakes were added a couple years ago. So either these heavier springs are already installed and they don’t realize it yet or the other dealer didn’t do the job correctly? Either way we should find out soon I guess. They want to do the left side to but since that side has worked great so far I ask them to only address the right side first. If it ends up working I may do the left also just to resolve any future issues.