New 5055E

/ New 5055E #61  

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/ New 5055E
  • Thread Starter
#64  
How's this for service. My dealer only had a 2wd loaner available. My salesman told me he can bring me a 46-48 hp hst 4wd with a grapple, pallet forks, BB and brush hog. He showed up this morning. Here's the thing that blew me away...he brought me his personal tractor. He knew I needed 4wd and took care of me. So far I am beyond happy with my dealer even though the tractor problems are a pain.

Brett
 
/ New 5055E #65  
How's this for service.

Not very good and you have the patience of Jobe. Dropping off a loaner would be sending up more red flags and doesn't bode well for your particular tractor. Can you keep it until Spring? I wouldn't buy a used tractor with the problems you have had and paying for a new one while driving the salesman personal one isn't what you signed up and are paying for.

Have you made your first payment yet?

Call the finance company ASAP and tell them you still don't have your tractor and won't be paying on it until a new one is delivered. This will require a new contract with the new serial numbers. Call your dealer and tell them to bring out a new contract when they deliver your new tractor.

They lost their good status as a dealer when they dropped off the wrong tractor with the wrong transmission. Obviously their attention to detail is far from a top priority and become suspect in my eyes as trying to pull the wool over yours.

Get a new tractor, you're paying for one. Good luck!
 
/ New 5055E #66  
Good response at least from your salesman. And very likely the dealer is also caught in a tight spot with a problem tractor that he didn't bargain for either. Deere & Co in the pipeline above the dealer likely doesn't jump every time a dealer wants something, but will work out problems that come up as they can and in due time.

Rusty, if you are happy with the dealer and its staff trying hard to work with you, that is the main point. IMO.
Hope the dealer gets your tractor problem resolved.
 
/ New 5055E #67  
Then JD needs to update there website as it stated India as country of manufacture for a 5055E

2015 year models might be made in India again, I don't know. Perhaps they do need to update the site.
 

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/ New 5055E #68  
How's this for service. My dealer only had a 2wd loaner available. My salesman told me he can bring me a 46-48 hp hst 4wd with a grapple, pallet forks, BB and brush hog. He showed up this morning. Here's the thing that blew me away...he brought me his personal tractor. He knew I needed 4wd and took care of me. So far I am beyond happy with my dealer even though the tractor problems are a pain.

Brett

Brett,

Hang in there! Sounds like you've got both a good dealer and salesman. It seems like you'll get things straightened-out eventually.

My dealer has been excellent about taking care of some small problems on my new tractor; things I wish we hadn't had to deal with, but I still feel as if I got the right tractor for my needs. Time will tell.

I think you mentioned earlier that you had to pump the brakes once to get the pedal up; Yesterday I had to start doing that. I suppose it's something I could get used to, like when I learned to drive at the age of 10 in a 1946 Willys Jeep, but I'll be calling my dealer about it after Christmas. Does anyone have any new information about this issue?

David
 
/ New 5055E #69  
2015 year models might be made in India again, I don't know. Perhaps they do need to update the site.

I don't know how your finding where Tractordata states the 5055E is built in the USA as all I can find is India.
 
/ New 5055E #71  
Cab tractors are assembled in GA, open stations assembled in India.
 
/ New 5055E #74  
"assembled" is the key word, the actual tractor is made in India.

That makes no sense.

He said "Cab tractors are assembled in GA, open stations assembled in India."

So where do you say the actual open tractor "made", as opposed to assembled?

In fact, I would say the shortcomings in my new tractor are in its assembly; too many nuts, bolts and fittings not tightened (in Georgia). Whatever parts arrived from other countries is insignificant to me.

Just my opinion.
 
/ New 5055E #76  
Just an update. Love the tractor but having these problems. Should I try to get them to swap it out for another one? Has 21 hrs on it now I think. Had it since nov 25th.

Oil in antifreeze
3pt will only raise about half of what it should. Makes loading equipment fun
Big cab bolt that connect to rops is stripped and sticking up about 1/2-3/4". They are mentioning new cab possible??
Telescoping steering wheel won't lock
Missing one rear carriage bolt and another is loose on rear tire
Caution light comes on constantly and kicks pto off
Brakes go to floor, have to pump them. Another thing that's fun when loading equipment

I'm sure Brett doesn't give a rat's butt in which country they didn't tighten which bolt. This isn't right. The whole point in buying new and spending extra on the green paint is to avoid this exact scenario. Oil in the antifreeze, 3pt not working, reattaching a new cab and oh by the way make sure you pump the brakes?!

This is the kind of horror story that should be associated with a gray-market Chinese tractor, not a brand new John Deere.

Loaning you equipment doesn't make for a good dealer or salesperson and sorry, their attention to detail sucks. They already dropped off the wrong tractor once and are now in possession of the problem one. You aren't paying to borrow a used tractor, you're paying for a new one. Nothing short of a new tractor would make me happy because I would have zero confidence in the first one and would still be highly suspect of its replacement.

I would be gracious, polite but unyielding on anything short of a new tractor, it's Christmas you know! Good luck!
 
/ New 5055E
  • Thread Starter
#77  
I'm sure Brett doesn't give a rat's butt in which country they didn't tighten which bolt. This isn't right. The whole point in buying new and spending extra on the green paint is to avoid this exact scenario. Oil in the antifreeze, 3pt not working, reattaching a new cab and oh by the way make sure you pump the brakes?!

This is the kind of horror story that should be associated with a gray-market Chinese tractor, not a brand new John Deere.

Loaning you equipment doesn't make for a good dealer or salesperson and sorry, their attention to detail sucks. They already dropped off the wrong tractor once and are now in possession of the problem one. You aren't paying to borrow a used tractor, you're paying for a new one. Nothing short of a new tractor would make me happy because I would have zero confidence in the first one and would still be highly suspect of its replacement.

I would be gracious, polite but unyielding on anything short of a new tractor, it's Christmas you know! Good luck!

You are exactly right. I bought new so I wouldn't have these issues. Salesman is supposed to come by today JD drop off a mower. I'll talk to him about getting a new tractor. I still haven't received anything in the mail from JD financial yet so that's nice. I looked up JD 30 day guarantee and it doesn't apply to 5 series unfortunately.

Brett
 
/ New 5055E
  • Thread Starter
#78  
Contacted salesman to let him know I'd like to use the 30 day guarantee and have them buy it back. Hopefully they have another tier II 5055 cab with power reverser available. Otherwise I might have to get the 65. At this point however, I do not want to spend anymore money. I'll let everyone know how this plays out.

Brett
 
/ New 5055E #79  
The points about where assembly takes place should be noted for future purchases. Where the individual parts are made is information you'll hafta really dig hard to find. But where final assembly takes place is valid and important. In reading threads I seem to notice more assembly issues with tractors made in India than in Georgia.

Just because the specs are written to a certain standard does not mean that JD will hold each location to that standard.

For example, Freightliner Over the Road Trucks moved their plants to Mexico. Instantly assembly quality went down. Again, not because of the nation they are assembled in, but more because Freightliner did not enforce assembly standards.

A smaller, yet just as important example. I wear Wrangler jeans. When I go to Wal-Mart to pick up a couple pair the first thing I look at is where they were made. If made in Mexico I don't even bother to try them on, I just pick up a couple and head for the check-out. They always fit me the same. But if made in Indonesia or some other such nation, I head for the exit. I'll come back when I can get Mexican made. Again, the standards are better enforced by Wrangler with their assembly plants in Mexico than they are elsewhere.

What disappoints me is that our "Premium" tractor brand, John Deere, has let this go. Very disappointing. Now I gotta treat JD like Wrangler and question country of assembly...... :(
 
/ New 5055E #80  
Aanndd your point is what?

That makes no sense.

He said "Cab tractors are assembled in GA, open stations assembled in India."

So where do you say the actual open tractor "made", as opposed to assembled?

In fact, I would say the shortcomings in my new tractor are in its assembly; too many nuts, bolts and fittings not tightened (in Georgia). Whatever parts arrived from other countries is insignificant to me.

Just my opinion.

Makes perfect sense, Deere does not MAKE the tractor in GA, i.e. the engine, transmission, axles etc. They ASSEMBLE the tractor. I think you'll find an Indian built skid unit arrives in Georgia to have the cab and remainder "assembled". Deere MAKES the actual components (aside from the cab) in India, and can also ASSEMBLE them there. Does it matter? Only if one Deere facility has less stringent quality control than the other.

Be interesting to know if "GA" tractors have more issues than "Pune" ones or vice versa.
 

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