I couldn't agree more. Same thing w/ a car - if you have any kind of warranty you're pretty much married to some dealer and if their service department isn't good, the warranty is almost worthless. Actually did the 47 blower solid driveshaft thing under warranty, and because I was unimpressed w/ my dealer's service department, drove about 1.5 hours to one that was more responsive. Glad I did, they were great to deal with. (lakeland equipment in Hall, ny). I might even pay the transport fee to get my tractor down there when I hit 50 hours in a month or so.