We were on the beta test list for about a year before being selected.
Installed April 2021. Have a heavy stainless steel top on top of my masonry chimney to clamp the base on. View to north clear but some tree tops low north east and north west. When I had signal it was great. Would lose signal at first every 10-15 minutes briefly. This improved somewhat over the first few weeks. Sometimes go for hours before losing signal. Often messages they were having technical trouble sometimes telling me to check for obstruction. Tried contacting several times on how to tell the difference between problems on their end or my install. Could see the dish move at first then stay at a steep angle. Before the first month service payment due contacted to terminate and return. Got a phone call almost immediately as to why? Explaining frequent loss of signal problems. Takes briefly about my install. They were real time looking at my house and could see the dish. Explaining it was on top of the chimney, the highest point, the potential obstructions were few. Told me they were going to launch 100 more satellites soon and that could help. Decided to return. Vague on return reimbursement because of condition of equipment. Boxed up everything and sent back. They asked to allow two weeks to get the equipment back and evaluate before refunding. Waited month and contacted them as to status. 100% refund that day.
When the tech improves I will try again.
