Comparison The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten

[yooperterry]

And make sure that the tractor has ALL the items that you "think" you are getting! I traded a JD 4100 that was 21 years old for a 2019 2025rJD. None on lot but dealer said he could get one in short amount of time. Low and behold ten days later we closed the deal. Shortly after delivery I found out this tractor does NOT have split brakes!!!! I never used them too much on the 4100, just enough in winter. But now I miss the split brakes every time I get on the tractor! When I contacted dealer later I expressed my disappointment to which he replied, I never noticed that"??? Burn me once, shame on you, burn me twice shame on me! He said he does mostly Kabota sales??

 

[5030]

he does mostly Kabota sales??

it's Kubota not Kabota. Like calling a John Deere a John Dear...lol

 

[hornett22]

I know what you mean, when we plow soil we're not actually farming, just big time weeding. See, I can say ridiculous things too.

You can but no one is on the scale of ridiculousness as 5030. He's in a whole nother stratosphere. He's probably nipping at the heels of Biden.

 

[yooperterry]

it's Kubota not Kabota. Like calling a John Deere a John Dear...lol

My spell check was not working! You must be a KUBOTA owner! Next time I think about posting, I'll just think about it then not post!

 

[tacticalturnip]

My spell check was not working! You must be a KUBOTA owner! Next time I think about posting, I'll just think about it then not post!

Don't mind our resident grumpy old man, he's not a bad guy once you get past the quills.

 

[Jstpssng]

My spell check was not working! You must be a KUBOTA owner! Next time I think about posting, I'll just think about it then not post!

Don't worry about it. If everybody who ever made a minor error didn't post, all that you would hear is crickets chirping.
There's got to be somebody like him on sight ( ) otherwise I wouldn't have noticed that you misspelt it.
Generally I do pick up on spelling errors, but try to avoid pointing them out unless they completely change the message. (Or if the poster happens to be a grammar ****.)

 

[TimberFarm]

it's Kubota not Kabota. Like calling a John Deere a John Dear...lol

Or like the engine in my Ram that people call a "Cummings"

 

[Cahaba Valley Farm]

Go aheah, try calling Deere..... see how far you get.

Oh I have, it's the equivalent to chewing nails.

Go get a warranty statement from just about anything worth more than $500.... they all have a statement about going to arbitration. It is the way corporations cover their butts instead of going to a court over a lawsuit.

This is an incorrect statement. LS, Kubota and JD do not have any arbitration clauses in their warranties.

 

[Cahaba Valley Farm]

I read their warranty and did not see anything that stated you can not bring litigation.

Look at page 2 section J of the warranty statement: https://www.kioti.com/wp-content/uploads/2013/12/Warranty-EmissionsStatement2013-12-10V4.pdf

No manufacturer will communicate with the end user about warranty claims. It clearly states to take the item to an authorized service center.

This has nothing to do with the manufacturer not returning calls or emails. Kioti does not communicate at all despite there being a phone number and email to make contact with them.

I am not sure where this stuff comes from but it is bad information.

Read the warranty before you rush to judgements or conclusions.

 

[Torvy]

I am a Deere guy and if I shop a Deere dealer and he gives me bad vibes I simply go to one of the other dozen Deere dealers within easy driving distance. Generally the dealers are willing and helpful.

Not around here, for many miles the JD dealerships are just a part of the United Ag monolith. May as well be dealing directly with the manufacturer. I don't mind a small network of 2-5 dealerships, but UA is too big for my taste. Maybe the coming recession will get them responsive to customers.

 

[TimberFarm]

Not around here, for many miles the JD dealerships are just a part of the United Ag monolith. May as well be dealing directly with the manufacturer. I don't mind a small network of 2-5 dealerships, but UA is too big for my taste. Maybe the coming recession will get them responsive to customers.

I believe the three nearest JD dealers to me are all owned by the same company.

 

[NoPlugs]

No real shortage of “big Ag“ dealers around here in South Central Wisconsin. There are 3 Case IH dealerships within 18 miles, 4 Deere dealerships within 23 miles or so, a couple Kubota joints, and a handful of attachment dealers also. If you go out a bit further, say 50 miles, I can’t even tell you how many tractor dealerships there are. One or two in any sizable town.

 

[tacticalturnip]

Oh I have, it's the equivalent to chewing nails.

This is an incorrect statement. LS, Kubota and JD do not have any arbitration clauses in their warranties.

Can you link me to LS' warranty? For the life of me, I can't find it.

 

[ultrarunner]

If you want to cut through the crap and against the wall file a lawsuit naming dealer and manufacturer and for good measure file BBB complaint and if unlawful business practices involved file with District Attorney and copy State Licensing Board.

Believe me as sure as the sun will come up tomorrow they will all be contacting you!

And if it is safety related throw in the Consumer Product Safety Commission.

I’m a state certified Consumer Arbitrator and have seen all of the above.

What typically happens is someone high up the chain will reached out asking for the opportunity to make things right.

One technique is to go to the Dealer ask to speak with the person in charge and totally profession say you don’t know what else to do but to be clear you cannot or will not resolve the issue…

If they say no then say I just did not want any misunderstanding as to why I’m escalating this… sometimes this is the ice breaker to get things moving.

I’ve done that with court papers in my pocket for friends and never did go to court as it was resolved.

 

[Cahaba Valley Farm]

I’m a state certified Consumer Arbitrator and have seen all of the above.

No kidding? Is that what you do for a living?

 

[Cahaba Valley Farm]

Can you link me to LS' warranty? For the life of me, I can't find it.

Now that you had to ask it's nowhere to be found....hold on let me see where I saw it the other day

Ah yes here it is: https://www.brucestractorsales.com/pdf/ls-warranty.pdf
Now I will say it could not be found directly on the manufacturers website.

 

[ultrarunner]

No… currently Chief Engineer for a local hospital with a property management business on the side.

Graduated from engineering school many years ago and apprenticed in a Tool and Machine Shop with some very interesting projects including the Space Shuttle. (Ended with Challenger disaster)

State certified arbitrator required a series of classes and certification… most of my cases were automotive related with some construction cases in the mix.

Back in the 80’s the Alternative Dispute Resolution process blossomed and California was quick to embrace…

 

[Cahaba Valley Farm]

No… currently Chief Engineer for a local hospital with a property management business on the side.

Graduated from engineering school many years ago and apprenticed in a Tool and Machine Shop with some very interesting projects including the Space Shuttle. (Ended with Challenger disaster)

State certified arbitrator required a series of classes and certification… most of my cases were automotive related with some construction cases in the mix.

Back in the 80’s the Alternative Dispute Resolution process blossomed and California was quick to embrace…

Interesting I will have to do some reading up about that.

 

[ultrarunner]

Magnuson moss Warranty Act is Federal 1975 and Song-Beverly Consumer Warranty Act California 1970

The above are the underpinnings to what is commonly known as Lemon Law.

There are some interesting provisions and one is the original manufacturers warranty is extended by the number of days product is out of service due to a covered defect…

In general it pertains to manufacturer defects affecting Use, Value or Safety.

Of course abuse, misuse or failing to follow required manufacturer’s maintenance requirement are defenses.

Generally getting the attention of the right person gets the process moving.

Sometimes this takes extra ordinary effort to initiate.

The grey area is this is Consumer Protection and sometimes becomes difficult… say a high end Zero Turn mower used to maintain your private home OK as opposed to commercially used by a landscape company or sod farmer.

 

[K5lwq]

Look at page 2 section J of the warranty statement: https://www.kioti.com/wp-content/uploads/2013/12/Warranty-EmissionsStatement2013-12-10V4.pdf

I did read this section and still do not see any language that the arbitration clause indicates it is ”binding”. It only requires that arbitration be the first course of action. If the consumer feels the matter was not resolved through arbitration then they have the right to bring litigation in the Courts.

The FTC also has ruled that ”Binding” arbitration is prohibited in warranties.

See attached article in the Nevada Law Journal.

https://scholars.law.unlv.edu/cgi/viewcontent.cgi?article=1488&context=nlj