Do you have anything specific about the Napolean that you don't like? I bought mine used, I've never spoken to customer service, and I think it's the greatest thing since sliced bread.
Eddie
Yup. First you should know I use wood as my sole source of heat, as such, I put pretty high demands and expectations on a stove.
Fit and finish is low grade.
Hinge pins wont stay in place (top hinge)
Interior fiberboard baffle system is too thin and burned through. In fairness, they updated this and since I had installed the new baffles there has not been a burn through, however they are starting to show wear. Within 2 years they should be replaced. The baffles cost close to $100. The first set was not replaced under warranty as they should have been in my opinion. The design of the original ones was defective and far too thin. Napoleon would not address this.
The blower fan is noisy.
Paint quality is low grade. Annual painting was required until I upgraded the paint to POR 15 High Heat.
Glass would get dirty quickly. Poor design of the airwash system.
For some reason it would go through firebrick very quickly.
Heat output was not up to published specs. No wheres close.
Short burn times. Could not do an overnight burn.
My new Alderlea has none of those issues. And it has a lifetime guarantee. And stainless steel baffles that will last a lifetime. Burns clean, hot and long. Absolutely no comparison to the Napoleon. Its 10x the stove, albeit at 3x the price.