Just to correct the timeline, I contacted them via their online contact form on THURSDAY, not Friday. I felt I would give them some time to respond before starting a public discussion here about this issue.
Am I impatient? Yeah, more often than not, yes I am. The older I get the more valuable my time gets to me. I have a tractor on order, and I would like to get some needed implements and attachments so it doesn't stay just a lawn ornament for very long.
If you are impatient about an email…
You may just need to go down to your local implement store and buy what you want now.
EA grapples are 3-4 months wait list
They make the best grapples on the planet, with excellent customer service for most everyone who buys anything from them…
But impatience and being an EA customer are not a good combination