Is Brian still around?

[gunny0628]

I tried sending him an email this morning and then it was returned undeliverable!

Interesting. I hope this isn’t a trend with RK. Not making me very trustworthy.

Gunny

 

[SJay]

I see his last post was 11/18

 

[fried1765]

I see his last post was 11/18

RK history quickly repeating?

 

[ovrszd]

I'm hoping it's a temporary setback.

I think the product quality is solid. Just needs continuous support, not "heroes waving flags of commitment".

 

[gunny0628]

You are so right Richard! I’d be disappointed if he is gone - but not surprised.

 

[gunny0628]

Well it looks like something is amiss. People at RK are being very quiet on the whole thing. Very interesting.

 

[4get gto]

I believe RK's first mistake is letting someone from their company come on an open forum. May sound like a good idea but they're setting themselves up for a slug fest. Sure they want to hear all the reasonable complaints and soon things don't the way someone likes. Whether it's the company or the consumer or worst yet people that just want to stir the pot.
Not a good idea IMO.

 

[ovrszd]

I believe RK's first mistake is letting someone from their company come on an open forum. May sound like a good idea but they're setting themselves up for a slug fest. Sure they want to hear all the reasonable complaints and soon things don't the way someone likes. Whether it's the company or the consumer or worst yet people that just want to stir the pot.
Not a good idea IMO.

No one stirred the pot against Brian or Doug.

The only way RK is going to get stability in the market is by doing what they have attempted. Problem is they have to be willing to support the guy that they enter into the fray. I'm going to give Doug and Brian the benefit of doubt and say that didn't happen. That part is disappointing.

If Doug and Brian simply moved on then shame on them. I can't honestly say which happened.

Either way I still support the product. Just struggle supporting the marketing method.

 

[MossRoad]

No one stirred the pot against Brian or Doug.

The only way RK is going to get stability in the market is by doing what they have attempted. Problem is they have to be willing to support the guy that they enter into the fray. I'm going to give Doug and Brian the benefit of doubt and say that didn't happen. That part is disappointing.

If Doug and Brian simply moved on then shame on them. I can't honestly say which happened.

Either way I still support the product. Just struggle supporting the marketing method.

I spit my drink! :laughing:

 

[MossRoad]

I believe RK's first mistake is letting someone from their company come on an open forum. May sound like a good idea but they're setting themselves up for a slug fest. Sure they want to hear all the reasonable complaints and soon things don't the way someone likes. Whether it's the company or the consumer or worst yet people that just want to stir the pot.
Not a good idea IMO.

I agree with you. All communications should be one-on-one through the company's contact info., not a public forum.

 

[fried1765]

I agree with you. All communications should be one-on-one through the company's contact info., not a public forum.

"All communications should be through the company's contact info"

So,..... you believe that Mark at Everlast should not interact with customers on TBN either ???

 

[ovrszd]

I agree with you. All communications should be one-on-one through the company's contact info., not a public forum.

That's the problem. There is no direct path because they are selling out of Farm and Home stores. Next best thing would be Doug's idea. But that needs company support. And it appears that isn't happening.

You still have a little on your chin Moss.

 

[ovrszd]

"All communications should be through the company's contact info"

So,..... you believe that Mark at Everlast should not interact with customers on TBN either ???

Great example. Wish I had said that.

 

[jmc]

Maybe corporate support for a public discussion depends on the product. A solid product with good support speaks well to potential buyers. Publicly stonewalling a product issue , on the other hand, lets that issue reverberate. I don't see how any corporate point man could survive the latter.

 

[ovrszd]

Maybe corporate support for a public discussion depends on the product. A solid product with good support speaks well to potential buyers. Publicly stonewalling a product issue , on the other hand, lets that issue reverberate. I don't see how any corporate point man could survive the latter.

I agree.

Not intending to dogpile here at all. This is an example of the importance of stable Dealers selling the product. RK stores are stable in their designed market. This product does not fit that mold at all. I would never consider going to my tractor dealership to buy specialty nails or even something so simple as a Garden Hose.

 

[snymat68]

That's the problem. There is no direct path because they are selling out of Farm and Home stores. Next best thing would be Doug's idea. But that needs company support. And it appears that isn't happening.

You still have a little on your chin Moss.

Ask the RK Tractor Guy | RK Tractors :confused3:

 

[ovrszd]

Ask the RK Tractor Guy | RK Tractors :confused3:

If that works then why are owners here trying to get answers?

Hope Gunny doesn't mind. I'll use him as an example with his Loader issue. I don't believe he's gotten an answer yet and he raised his issue a couple months ago or maybe longer?

 

[snymat68]

I've used the site a couple of times with immediate success. (replacement brake lights, replacement fuel solenoid)
I don't think it's a matter of the system not working, but more an issue of resolution based on the nature of the issue.
My problems were easily remedied by sending me new parts. The loader tilt issue (which I also have) seems to be more involved.
I am by no means defending RK here, as I too would like a timely resolution (I think we're beyond that) to that issue.
I'm just throwing it out there that the communication through the site is a direct and immediate link to RK Tractor reps.

 

[MossRoad]

"All communications should be through the company's contact info"

So,..... you believe that Mark at Everlast should not interact with customers on TBN either ???

Not in business squabbles.

 

[MossRoad]

That's the problem. There is no direct path because they are selling out of Farm and Home stores. Next best thing would be Doug's idea. But that needs company support. And it appears that isn't happening.

You still have a little on your chin Moss.

Thanks. :licking: