I try to please everyone, but reality is, that there are some people that can't or won't be pleased. Although I don't like this, it is a fact of life, and at some point, you have to resign yourself to this. Plenty of people here have bought this unit, if not a few dozen, maybe hundred or so, many who lurk but don't weigh in. I've had relatively few complaints about the units. It's one of our best sellers. There are a few that have had issues, but most have been cleared up. As far as the value...that is made up. I've tracked our used units that people are selling online and on forums, and seen our product sell on Ebay used for as much and more than the user paid for it. I also have helped many customers resale theirs when they wanted to trade up at 80-90% of their purchase price. Anyone that sells their unit for a low ball price is leaving money on the table. There's one I am watching now, and the guy has a price at nearly full retail of his original purchase price and he is getting plenty of interest.