Local Kubota dealer not honoring warranty

   / Local Kubota dealer not honoring warranty #71  
Glad to see it eventually all worked out.
 
   / Local Kubota dealer not honoring warranty #72  
He parked the tractor and it was running fine. Now it won't start. He has checked all the sensors, made sure the treadle was in neutral, PTO lever not partially engaged, and it still won't start. I read a little here and on another forum which pointed to the voltage regulator if all the above checked out. Still not 100% sure though.

How about the seat switch? Never mind!
 
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   / Local Kubota dealer not honoring warranty #73  
Just to add to the tales of woe - sort of a reverse shout-out...

I bought my BX from the closest dealer. Seemed to make sense. When the tall grass snatched the wiring harness off the machine and left me shut down in the middle of a field, I called them. Their attitude was "gee, we hope that works out for you". They wouldn't come on-site to service it at any price, and they wouldn't come and get it. They wouldn't help trouble-shoot over the phone. (I hadn't figured out the harness was gone at that point.)
I called another dealer (who was actually somewhat closer to the field in question) and they put a mechanic on the phone immediately. He stayed with me until we figured out what was up. Then they sent a flat-bed and winched the BX on, repaired it, and returned it to the field. Total round-trip cost (not including repairs!) was $70US.
They did all that based on a phone call. I don't live @ the field and couldn't be there for the pick up or delivery. We settled up the next time I could get to the area.
Guess who I've used for parts and service since then. Hint: not the local dealer.
I've since found another dealer that I like a lot. Also not as close as the local one. I drive past the local dealer to one of the other ones - depending on which way I'm heading.
Service after the sale? For the local guys, not so much...

Thanks for listening - and I'm glad the OP is up and running.

Z.
 
   / Local Kubota dealer not honoring warranty #74  
... these kind of stories are a big part of how our business has grown. We have a policy that everyone gets helped, even if its to our financial detrimate. It takes years of commitment to that kind of service before it starts to pay returns, but its the right way to build a dealership with a long range focus. We get a lot of heat from other dealers, and sometimes even OEM's with the footprint that our stores have... the point we are continually making is that people don't drive 2-3-4-5 hours to come to us because we are 'cheap'.. anyone can be cheap, its because their local dealer did somthing like whats been outlined in all these posts and we've become the prefered supplier. We're kinda like a refugee camp for customers who have had poor experiences elsewhere.
 
   / Local Kubota dealer not honoring warranty #75  
...Equipment dealers lack the same legal protections that car dealers have when it comes to paying for warranty, lemon products, etc. Our dealer associations have been trying to get us the same legal protections that auto companies have, but at this point Deere (according to NEDA) has the legislation stalled...
In MY opinion, if this is true, John Deere sucks for doing this... and I hate them for it.

.

.

.
 
   / Local Kubota dealer not honoring warranty
  • Thread Starter
#76  
We have a policy that everyone gets helped, even if its to our financial detrimate...
We're kinda like a refugee camp for customers who have had poor experiences elsewhere.

I think this is why so many in this thread were requesting your input. You have a reputation on this forum and this is just the type of thread where your experience helps us all.

Thanks!:thumbsup:
 
   / Local Kubota dealer not honoring warranty #77  
It has me wondering as well. Why in the world would the first question to a potentially new customer be "Did you buy this from us?" This dealer obviously hasn't had much training in public relations or even basic sales skills.

Dunno. Maybe just plain rude with no business sense. Maybe a PO'ed employee who doesn't speak for the owner. Maybe someone having a really bad day. Maybe they've been burned in similar circumstances one too many times. Up to your BIL whether to just bypass them entirely, but sometimes the merchant who discovers his business has treated a customer badly actually wants to do better.

Glad it was something simple and the orig dealer did the right thing, by the way.
 
   / Local Kubota dealer not honoring warranty #78  
Well, I agree with the idea that it just might be a disgruntled employee...maybe.
\When shopping for my last tractor, my local JD dealership OWNER...where i had purchased my last tractor from... didnt want to give me the time of day. Guess he thought i was just a looky loo.

Ive been buying from them for 16 years. And that day they just lost all future business from them.

Im a business man myself, 20 years owning my own company. I live by the addage "You only have one chance to make a good impression". People dont give me a second chance and i return that favor.
 
   / Local Kubota dealer not honoring warranty #79  
Here is something that has helped me with difficult situations...

I very clearly repeat what I was just told and ask the person if my understanding is correct.

This usually gets their attention.

If they say yes... I then ask to take my request to the next level of authourity because it is very important that there is no misunderstanding later...

I also write down the person's name, position and not the date and time of day and give them my information and asked them to keep it.

My experience as a State Certified Lemon Law arbitration has shown the value of clear communication and making a reasonable attempt to verify policy/position along the way.

Many times, just writing things down in the presence of the person will automatically lead to a manager or owner being brought in.

At one time... there was a chain that was famous for bait and switch ads in the papers and never having the product available... I always recieved the products at the advertised price.

Once it was a very expensive (At the time) Sony video camera where the store wouldn't offer it's price match guarantee... he said he could sell everything at his price so no reason to price match... went through my scenario and then told the manager to write it up... he looked stunned and asked me why???

I told him I cannot go after the store unless I could prove my damages and buying the camera at retail with the price match guarantee in hand was an open and shut case and the difference is my damages.

He said, I hate lawyers and gave me the price match... I have never been a lawyer by the way...

Never get mad or angry... try to have the other party see your side by saying something like "I'm sure if you were in my position you would want this taken care of"

Also helps if you have at least one witness.

As grsthegreat stated... it might just be an employee and not managment's position.
 
   / Local Kubota dealer not honoring warranty #80  
After reading this post, this has also happened to me.

I purchased a machine from a dealer several hours away because of the price. Several issues have occured with the tractor, but the dealer closer to me says that he will do the work, but will charge me. He states that he has to charge me because the other dealer should have done it and if I want the work covered under the warranty I need to take it to the dealer that I purchased it from.

I have called the Kubota district representative and he told me the same thing.

I guess Kubota does not pay enough for their warranty work and the dealers do not want to take the hit for a machine that they did not sell.

Makes me wonder if I should not have bought GREEN!!

Makes me wonder just how cheap you are.........:laughing:
 

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