what Ida done different on my BX buy

[TresCrows]

I think Roque is just kidding guys. The mechanic that delievered my tractor was a nice fellow and went over the unit with me and it too was tied with straps and delievered in a fine manner. Being a mechanic myself, among other things, I understand "mechanic speak". We sometimes act like bufoons when we think the guy/customer/whatever is putting us down or asking dumb questions--like what does it mean when the kanoodle valve goes rinky dink--chonk, chonk, ding, ding? That is when we use the time honered scratching our rears, spit juice, dumb act, feet pawing at the ground. It is one of the first things taught to an apprentice mechanic--the Dumb Act. It is one of my favorites, even though I have a couple of those MS degrees, I surely love to play dumb especially with engineers. If one does the act in a convincing manner you can have them talking r-e-a-l slow and hopping around like monkeys making all kinds of simulated engine noises. Afterwards we rate each others "acting" quality and have a great laugh. J

 

[r0GuE]

I stated in my first post that introduced my Bufoon tag that I use that I am not referring to all dealers and mechanics. Just all of the ones I have ever met. Don't like it??? Tough crap! I have to say how I feel about the mistreatment of my property and the property of others as I have read on this site. Yes certainly these are tools and should be used, as I am now doing with mine. I drive the edge through brush to get the grass cutt under the hedges, I drive inder my trees bouncing over roots and hitting sticks with the blades. And I have scratched it personnaly many times already, especially the ROPS hitting low branches. The point is it is me ME me!! get it????
I paid the money and I'll put the scratches on it! The scratches really arent even the point! It is the total lack of care (wrong fluid levels etc,) I won't go in to it here, but if you want to know why I feel this way, look it up on this site.
I treat those with respect who deserve it, and I fake it for those who don't. I pay these cats my jack $$$ and I don't have to pretend that I owe them immense respect when they just want my money and don't treat me and my property with respect back.
Get it???
If your looking for a "gee your right, those guys are nice hard working men" You won't find it with me.
If you are a dealer or mechanic and are not like what I have described here, then don't apply what I say to you. Logic would dictate that you not do that anyways but if logic is lacking, now you have instructions. And if you are like the Bufoons (the nicest of all possible words I can think to describe them), then you probably won't bother reading the instructions anyways.
ventventvent....
Ok, now re-read my original post and see how light hearted and humorous I tried to be. I was trying to save others, and I know they are out there, (Trescrow, lookout, they have a welder and they're headed for your BX!!!) the trouble I experienced.


Rogue

 

[r0GuE]

P.S. Trescrow, thanks for sticking it out for me. I'm gonna need it if I am going to be honest. Also thanks for reccomending the BX to me over a TG or Gravely. I love this thing. I'm knocking out my lawn in less than an hour, and it is sooo fun. I definatly don't regret buying the tractor. Not a bit.

Rogue

 

[TresCrows]

Roque, I fully understand about the scratches etc. If scratches get on it (my tractor) and they do I want them to be from me and I want them to be reminders each time I get on the machine of the fun I had putting them on there like battle scars--not reminded that some careless person, who did not respect my buisness given to them from my hard earned money, put them there instead--there is a big difference. Oh--the mechanic who took the welder to my three point arms followed the instructions on the SB to the letter upon reflection--I was never angry with him, just Kubota for putting out such a screwy bulletin. Also, and this is Important, I feel that Kubota went way--way-WAY-beyond what was called for and my dealer too to make me happy again. My next tractor will be a Kubota and if I still live here when that happens I will give my buisness to the same dealer and hope the same mechanic delivers it. They did right by me. Quit worrying about your tractor and enjoy it.J

 

[r0GuE]

I'm not worrying about it anymore. It's great.
I'm surprised how fast the hours add up. Won't be too long till the 50! I got 3 qts free Kubota oil. After the 50s done my next will be synthetic.

Rogue

 

[Anonymous Poster]

Rogue, At the dealership I sell for, we are always happy to provide touch up paint and we try to be very careful with the new units. Hats and the salesmans time at the delivery time are the norm. We try not to emply bufoons on a regular basis. Customer satisfaction is of the utmost as repeat business is what we live on. If a person were to demand a technician at delivery time, we would be more than happy to provide that service at the shop's normal hourly rate. Fortunately, we have been in the equipment sales business long enough(68 years), and are annually successful enough (top 3 in our region for the past 12 years), that we do not NEED to sell to everyone. We realize that anyone as picky and demanding as you described will only get worse, and after having dealt with this type of customer a couple of times, ALL of our salesman have learned to just give directions to the local Deere or NH dealer and walk away from the deal. Problem is, if your heart is set on a BX, where else can you go? Well, no worry, we can also direct you to our closest Kubota dealer too!

 

[r0GuE]

If you are as good as you claim, and they always claim to be the best "on the sales floor"! Then I suppose you DO strap down the machine and take care not to ding it before the delivery. I suppose your technicians thoroughly inspect the tractors and insure the proper fluid amount before starting the tractor and putting it on the trailer.
In fact, if you did all that, then you probably don't have anyone having to ask for decent treatment so you wouldn't have to send them away.
My point in wishing that I had expressed to my dealer that I would be picky before the sale would have been to get them to come up to what you describe as normal everyday service levels.
But your dealership, and everyone else on this site, is not like the one I describe. You give REALLY good service. That I do believe is true. You take the time to read product specific web pages, and hopefully you apply what you learn, both technical and personal service related.
So I wonder then, why when you see a customer who has OBVIOUSLY been mistreated by my dealer, why you feel compelled to claim that if I came on your lot that you would send me away. Perhaps it is to project your dealership as so good that you don't care if a customer buys there or not. Whatever your reasoning, I don't believe for a second that you'd have sent me away. I don't believe you would ever send a customer away at all. If you would send a customer away because he/she is articulating right up front that they don't want the tiltbed to dig holes in thier new driveway on delivery, then shame on you. If these tractors are no more than a commodity, and the owners of them shouldn't worry about a few scratches and dings, then why shouldn't we owners/buyers just get them from Carver who was as cheap or cheaper depending on how far away you live.
As I've said, CaseKub3, I'm sure your a good dealer, but for my part, I wish I could buy them direct from Kubota with a shop manual taped to the seat! I think that most everything that was wrong with mine happened on the shop floor of my dealer.


Rogue

 

[bx_new_2_me]

I can't find the name of your dealer anywhere in your posts. I for one, would like to know the name of the dealership. Do tell.

 

[skent]

I had really bad times with my dealer too, mis adjusted fanbelt (rubbed into lower rad hose) lost parts orders, MUSIC ON HOLD - "Your call is really important to us. . . all our agents are busy. . . please hold. . . "over and over. I'm sure I wont be back there for warrenty service, or if I ever need another tractor.

I've been gettin parts from Snell. Matt and Marie are the BEST. Call today, a real person has always answered, never been put on hold, and I'll have what I need in 2 days, And no sales tax. Filters, blades, belts everything! Great bunch.

Same thing happened when I needed parts for my Case. Local dealer was a Bafoon. Would get wrong parts, would lose parts. Now I get then over the net too.




Steve

 

[Anonymous Poster]

Rogue, I realize that you have had a bad experience, so I take some of what you say with the proverbial grain of salt.
I did not mean to make it seem like we do not care if we sell tractors, or that we turn customers away on a regular basis, and even when we do it is usually more subtle than actually telling them to leave, but that does happen occasionally, believe it or not.
Like MOST Kubota dealers we are a professional lot, who strive for customer satisfaction, and have a good system to work with. Our technicians all have a check sheet which they utilize and fill out during set up/pre delivery, the check sheet and unit are then gone over by the salesman prior to delivery.
Nine times out of ten the salesman either accompanies the delivery truck, or delivers the tractor himself in order to spend that instructional time with the customer. Our drivers usually use straps, and NEVER set out to do damage to your purchase. No matter how perfect the system, [censored] still happens occasionally. When it does, we scramble to make it right. Note; most shipping damge on Kubotas has already been done by the time the dealer gets it.
We have a level of service that we provide that makes 95% of our customers happy. Of the other 5%, about 3% are not happy because of something we did, and with just a little patience and understanding they will be made happy soon. The other 2% will NEVER be happy! They will *****, complain, moan, and continue to cost you time and money as long as you let them. Since you are always responsible to the customer AFTER you sell them, you try to qualify them prior to the sale to avoid dealing with them. The customer you described in your original post, if he came in with that attitude would most certainly been qualified as such. Would I have told him to go away? No, not at first, I may have given him a very high price, or not returned a call, or let him know in some other subtle way that I wasn't interested in dealing with him. Had he persisted with that attitude then I may eventually tell him to go else where, or referred him to our owner who certainly WOULD tell them to go else where. This only happens once or twice a year on a dealership wide basis.
But make no mistake, some customers are just not worth dealing with, and we won't when that has been determined.
I can safely say that out of several hundred Kubotas I have sold, maybe 10 customers have been unhappy, about 7 legit, and they are now happy, the other 3 or 4 will never be happy no matter how hard I/we try, so lesson learned.